John's Garage

I am sorry for the bad experience but we received your application from *** *** on 5/20/when you applied to refinance a kia or hyundai with VIN of *** Unfortunately there was a bad character in the VIN and we were unable to decode the VIN On their site
you agreed to their terms and service which allowed them to forward to us because they are not a lender Also multiple inquiries in a day period have no effect on your credit score You can search yourself but here is an article from Experian talking about multiple inquiries in a day period (http://www.experian.com/blogs/ask-experian/impact-on-credit-scores-of-inquiries...⇄ We are only an auto lender so any inquiries for auto credit will not have subsequent effect on your score in a short period Finally we have not rejected any request from you as the email you sent this morning to our feedback email, has an address that is over year old so I assume the USPS refused to forward the letter Our current address is *** * *** *** *** *** *** *** ** *** Since we received your application from *** *** and it was for a valid request of credit we cannot remove the inquiry Again I am sorry for your inconvenience

Complaint: ***
I am rejecting this response because: Regardless of what the small print is saying, I feel there should have been a verbal confirmation to the credit checkThere never was oneMy refinance was going to be with ***, not Open Road LendingThey had no right to check my credit without my consentIf that's true then all companies could go around checking people's credit at will, without consentAnd more so, it does affect my credit score.
Regards,
*** ***

Mr***, We do apologize that you had a poor experienceIn reviewing your file, there was a change in your credit profile from the time we sent you the pre-approved offer to the time you actually appliedIt is related to child supportThis was reported on your credit file as of June
Unfortunately based on that, you no longer qualify for our offerThat is detailed on the back of your pre-approval letter which states if there are any changes to your credit profile, you may no longer qualifyIn your case, you do not.Again, we are sorry for your experience.Regards,The OpenRoad Lending Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although it is just a declarative statementI will go ahead with my review to caution other individuals not to waste their time if they might find themselves in a similar situation
Regards,
*** ***

I am sorry that you don't remember completing an application for you and your co-applicant (***) on 10/22/to refinance your Pontiac Vibe with 116,miles from an IP address of You applied on our site at www.openroadlending.com/applyone/ where you agreed to the
following terms and conditions. You got to our site from Credit KarmaBy clicking on the “Click to Complete and Start Saving” button, the applicant and any co-applicant (each individually referred to as “I”, “me”, or “my”) agree to the following:I certify that everything stated in my application is true, correct and complete.I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I expressly grant OpenRoad Lending and its third parties, affiliates, agents, service providers or assignees the authority to call and/or email me with questions related to this application and share information about other products and services available.I have read and agree to the State Disclosures and OpenRoad Lending Privacy Policy.I have read and agree to the Consent for Electronic Disclosures, agreeing to the receipt of these and future disclosures and communications electronically, including, without limitation, providing the Privacy Notice on OpenRoad Lending’s web site.If I have applied with a co-applicant, I and the co-applicant both acknowledge it is our intent to apply for a joint account.I authorize OpenRoad Lending and its lending partners, automobile dealers, third parties, affiliates, agents, service providers or assignees to obtain such additional information as may be required, including credit reports, in order to complete the processing of my applicationAgain I am sorry we were unable to help you at that time

Complaint: ***
I am rejecting this response because: I do understand what you were saying the reason I'm frustrated is because you preapproved me based on the information I provided on the website for certain amount only to go back and say no we only can do this amount One call Main had originally approved me for five So when I went into do the loan they told me it was lowered to seven So can you understand my frustration It would make me happy if you guys could at least lower my interest rate a small amount I believe I'm at right now if you could lower it to that would make me happier . Thank you
Regards,
*** ***

I am sorry for the confusion but we did drop the ball. In your case the Note and security agreement (NSA) that you signed is a final document (attached to the response). However we did call and get a new payoff but we failed to get new signed documents from you, so the new amount
should have never come into play. We unfortunately issued to Exeter the lower payoff amount of $15,799.42. When your brought to our attention the mistake, we issued another check for $to CarFinance to pay down your new loan so the full $16,(which is on the signed NSA) has been paid on your account. Unfortunately your payment will be at the amount that you signed on your NSA because we have now paid the full $16,on your behalf (the checks are attached as well). The second check hasn't cleared yet but should this week. Again I am sorry for the mistake but the moment you notified us of the error we issue a new check for the balance of the payment. So everything should be whole based on your signed NSA and I can offer you a $gift card to account for the $that was shorted on your account

Actually you did authorize it when you completed your application:I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I understand that I could have multiple inquiries on my credit report through this process and I am granting OpenRoad Lending and its partners permission to access my credit report to determine if I qualify for refinancing my existing auto loanMultiple inquiries have little effect on your scoreHere is a recent article form Experian about the subject:http://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shopp...⇄ sorry we were unable to assist you at this time

First of all I am sorry we were unable to help you at this time We gain nothing by starting the process and not closing a loan, so its disappointing for us as well Let me address each one of your concerns separately 1) You originally applied to us from the *** *** site
You clicked through a banner and landed on our page 2) From a credit perspective you are approved 3) In CA, we cannot add or delete someone from the title The rules are too restrictive in your state It has nothing to do with where we are located but rather the state the vehicle is registered About half of the states in the US are easy to do and the half are very difficult as what the state requires to happen4)Your LTV is 191% based on what NADA guides states What we are required to use in CA We cannot play with the books and see what best fits The reason that the "free" guides online are free is that they are not necessarily accurate or timely data I have attached the bookout to show you 5) I am sorry but we did think you were approved until we called your lender to know how much you still owed and that caused the slow down in returning the calls We in no way should have ignored you but if you want to call me personally, you can call my direct line at *** My name is *** and I am the CFO if you want to discuss any of the above items Again we gain nothing by starting the process and then we are not able to close a loan so there is nothing for us to scam you with Again you were approved from a credit perspective and if you can pay down your loan to get your LTV under 165%, then we can help you We will not be able to remove anyone in the state of CA however

Ms*** - thank you for sharing your concernWe do show receiving an email request from you and have since stopped processing your applicationUnfortunately, as soon as you hit the submit button, a credit report is pulled and the application goes through our underwriting processNo further
bureaus will be pulled other than the ones already pulled when you submitted the applicationI do show we were able to approve your application and able to reduce your interest rate from the 19.56% you are currently paying to under 10% and reducing your payment substantially as wellI will withdraw your application per your request but if you decide to take advantage of the savings, please contact us at ###-###-#### and let us know.I hope we can earn your business in the future.The OpenRoad Lending Team

Complaint: ***
I am rejecting this response because: I have multiple communications that RoadLoans knew the value of my loan and the year, make, and model of the vehicleThey communicated to me based on that information that the loan was approvedThis is highly deceptive marketingI even got an email from them starting to disregard any denials that I may receive.
Regards,
*** ***

I apologize for the poor experience you had with our companyUnfortunately, what you were told by your Loan Care Agent is accurateYou approval is base on your credit profile onlyThere are still other factors that must qualify in order for us to complete your loanIn your case, you owe more on
your vehicle than it is actually worthYour Kia has a wholesale value including all of the options of $10,based on NADAWe are allowed to finance up to 125% of that valueUnfortunately in your case, you owe 183% of the value ($18,203) and therefore we are not able to extend you a loan at this time. Regards,The OpenRoad Lending Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11550319, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** I've asked that the inquiry be removed from my credit as I did not authorize many companies/banks or give permission to run my creditThe representative I spoke with said that it had gone to four different banksIn the response, Open Roads Lending failed to acknowledge a resolution or acknowledge my solution of removing the inquiring as I did call in within minutes of noticing that it submitted and I called this morning as wellBy withdrawing the application, does that remove the inquiries? If not, I would like them removed as soon as possible, again as I did not authorize this

I am sorry for the confusion but the reason we pulled your wife's credit is because the applicant is listed as Sheila Moctezuma and no one else So technically you are not a party to this application I have attached the adverse action letter as proof we only got your wife as the
applicant If we sent you the flier then you are the one we have pre-approved based on your credit but we do not know what kind of car you have or how much money you make That is why we need to get a complete application So if you intended to apply then you can complete another application but remember the vehicle needs to be years or newer and with less than 100,miles Again I am sorry we were unable to help you at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.
Regards,
*** ***
this does not resolve my dispute

Mr*** - We are sorry for the poor experience you had with our companyThe confusion over your rate is due to the fact your LTV or loan to value determines the final rateThe actual approved rate is 9.99% for a term up to monthsIf you want a shorter term, we could do that as wellThe
reason we could not match the pre-qualified rate is due to a new collection account that appeared on your credit report in December of When you apply, we must run a new credit report to determine if anything changed and in your case it didGood news is we were still able to approve you, bad news is we could not match the original rate offeredAgain we are sorry for the poor experienceI hope we can earn your business someday in the future

Again I am sorry you didnt like our advertising but we havent had any other complaints and we do feel we can save you money. I will pass on your comments to our marketing department and you can opt out to not receive any future mailings from the credit bureaus

Mr***, I am sorry for your poor experience with our companyThe agent was correct in that we can finance negative equity you might have in your vehicle but only up to a maximum 125% of the wholesale valueIn your case, based on your payoff, your LTV or loan to value is 192.32% which is
well over the guidelinesThe back of you pre-approved letter spells that out clearly. Again, I am sorry you had a poor experience and we were not able to assist you in refinancing your vehicle.Sincerely,The OpenRoad Lending Team

Mr*** - it looks like you have been in contact with one of our representatives alreadyWhen we get credit information from the credit reporting agencies, we don't have some crucial pieces of information we need to make the final credit decisionIncome and collateral information being the
two largest deciding factorsIn your case, your debt load exceeds your incomeIt looks like you offered to add your wife to the application and that would have solved this problemHowever, FL will not allow us to add someone to an existing title/registration which is what would have to be done if we add her to the loanYour existing vehicle we are trying to refinance is in your name onlyOur hands are tied by the state in this case I am sorry for any inconvenience this may have caused youI hope we can earn your business sometime in the future

Please call us at ###-###-#### and ask to speak to *** her manager