John's Garage

First of all I'm sorry it was a little more difficult than but your year to date earnings for your paystub on 4/30/(full months) was only showing $8, You applied with $a month. We do not go off base salary at this point in the year but rather we go off
Year to date averageCustomer’s verification of employment completed on the work number and it showed you have been there for over yrs We knew something was not right (time without pay; payroll change etc and were attempting to clarify with hr) On Friday we did pull income the work number for income and it showed your true YTD income at $19,which was a big difference from the paystub that you sent us.Again I am sorry that it took a little more effort but being in the industry you also should know that as a lender we have to get it right on application information and if the year to date on the submitted paystub was significantly short, then it raises a red flag We do have you approved and can save you money on your loan Since this was a valid inquiry, we cannot remove it from your record

We will remove the inquiry as well as *** forwarded your application to us from their website As a heads up it can take 12-weeks for the bureau to remove the inquiry but I have requested the removal from our side today I am sorry for the inconvenience and we have requested that
*** cease any more forwarding of applications until further notice Thanks for your understanding on the matter

Im sure we told you to keep making payments but if we didnt we never said to stop making payments Also, if we were to refinance your existing auto loan, the GAP insurance you have today becomes void and you can get a refund for it Gap is tied to the loan, not the vehicle So our offer is generous in that you get a $product for $plus you would get a refund on your existing product If you no longer want our offer I will return your title I cannot lower your rate any more due to your high LTV Thanks

Complaint: ***
I am rejecting this response because:Then the information that you submitted was inaccurateNo I will not correct anything and you have yet to apologize for the behavior of your staff which just shows me that you don't care about the customer so you're just another company with nothing special to offer except promised lies
Regards,*** ***

Complaint: ***
I am rejecting this response because:Why would you send a letter promising lower interest rate and payment if you have yet to have all information needed? Seems like a gimmick and a catch in order for consumers to call you and you lure them into doing business.Maybe, instead of making empty promises, you should wait until you have ALL information needed to make promises of a better loan
Regards,
*** ***

I am sorry for your poor experience with our companyThe application does have language that you agree to that allows us to pass your application on to others if we are unable to assist you (that information is listed below)I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I expressly grant OpenRoad Lending and its third parties, affiliates, agents, service providers or assignees the authority to call and/or email me with questions related to this application and share information about other products and services available. Also as stated in the previous post, once you agree the terms above (which you did when you submitted the application), the application is routed instantaneously to various lenders. Even if you did call within minutes it is too late to stop the multiple inquires. But multiple inquiries have no effect on your credit score. You can research for yourself or check out this article form Experianhttp://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shopp...⇄

I am sorry for your experience. Unfortunately we cannot help you at this time until the account is either current or the item fixed on the credit bureau

First I want to say I am sorry you had a poor experience with our companyThe link to the terms and conditions you are questioning are on the application you competed directly above the "Click to Complete" buttonFor your convenience, those terms and conditions are listed below When you
applied, you gave us permission to access your credit report so we could provide a loan decisionYou also gave permission for us to pass your application to other lenders if we were unable to assist youShould you have any additional questions, please let us know. Terms and ConditionsBy clicking on the “Click to Complete and Start Saving” button, the applicant and any co-applicant (each individually referred to as “I”, “me”, or “my”) agree to the following:I certify that everything stated in my application is true, correct and complete.I expressly grant OpenRoad Lending and its third parties, affiliates, agents, service providers or assignees the authority to call and/or email me with questions related to this application and share information about other products and services available.I have read and agree to the State Disclosures and OpenRoad Lending Privacy Policy.I have read and agree to the Consent for Electronic Disclosures, agreeing to the receipt of these and future disclosures and communications electronically, including, without limitation, providing the Privacy Notice on OpenRoad Lending’s web site.If I have applied with a co-applicant, I and the co-applicant both acknowledge it is our intent to apply for a joint account.I authorize OpenRoad Lending and its lending partners, automobile dealers, third parties, affiliates, agents, service providers or assignees to obtain such additional information as may be required, including credit reports, in order to complete the processing of my application.I understand that if I am approved, the approval is only valid for daysIf my loan is not completed in that time, I authorize OpenRoad Lending to obtain a new credit report before finalizing the loanI understand that if something on that credit file changes from the time when I applied, OpenRoad Lending is not obligated to continue through with the loan approval or at the original terms provided to me.I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I authorize those third party lenders, dealers, affiliates or others which are forwarded the application to share information in the application and any other credit information they obtain with other third parties who may be able to offer or arrange for a loan or financing through a dealer or other products and services.I agree that OpenRoad Lending and any of it’s third parties, affiliates, agents, service providers or assignees may call me, leave me a voice message, a prerecorded message, an artificial voice message, or send me a text, e-mail, or other electronic message for any purpose related to the servicing and collection of my accounts with you, for surveys or research or for any other informational purpose related to this credit application, the servicing and collection of the resulting loan account (each a “Communication”). I agree that you and any of your affiliates, agents, service providers or assignees (and any of your assignee’s affiliates, agents or service providers) may call or text me at any telephone number associated with my accounts, including cellular telephone numbers, and may send an e-mail to any email address associated with my accounts. I also agree that you and any of your affiliates, agents, service providers or assignees (and any of your assignee’s affiliates, agents or service providers) may include my personal information in a Communication and may conduct a Communication using an automatic telephone dialing system. You will not charge me for a Communication, but my service provider may. In addition, I understand and agree that you and any of your affiliates, agents, service providers or assignees (and any of your assignee’s affiliates, agents or service providers) may always communicate with me in any manner permissible by law that does not require my prior consent.IMPORTANT INFORMATION ABOUT PROCEDURES FOR APPLYING FOR CREDITTo help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who applies for creditWhat this means to you: When you apply for credit, we will ask for your name, address, date of birth and other information that will allow us to identify you

I am sorry that we are unable to help at this time but from a credit perspective you are approved However when we got the vehicle details and what it is worth, your loan to value (the amount of your loan in relation to the vehicles value) is over 170% The highest LTV we can do in most
cases is 130% Not many lenders are willing to lend more than 150% LTV let alone 170% So at this time unless you can lower the amount that is currently owed we are unable to help you with your auto refinance

I am sorry we were unable to help you The mailer you received was from data that we bought in July You applied in August and since then you had a charge off that reported in August with *** *** *** which drastically affected your credit The back of the
offer discloses that "you must continue to meet the criteria used to select you in this offer and our creditworthiness criteria." Unfortunately, your credit changed during that time and we are no longer able to offer you the same opportunity

Not sure why you are claiming predatory lending without any facts but the definition is “Unscrupulous actions carried out by a lender to entice, induce and/or assist a borrower in taking a mortgage that carries high fees, a high interest rate, strips the borrower of equity, or places the borrower in
a lower credit rated loan to the benefit of the lender.” I see we funded a loan with you back on 9/27/17. Your previous auto loan was at an interest rate of 18.02% and a payment of $per month and the one we gave you was at 11.99% (a reduction of over 6%) and the new payment was $409. Saving you thousands of dollars over the life of the loan. You can always make additional payments to shorten your term and save you further over the loan but you have the flexibility of the lower payment and lower interest rate. I am not sure why that you consider saving you thousands of dollars as predatory. You signed the note and security agreement in your house in your own time so you also had time to review any conditions of the loan. I am sorry you are not totally satisfied but we did save you thousands of dollars. Please let us know what you consider unscrupulous to the loan

Mr*** - I do apologize for your poor experienceI pulled your application and it appears that when you submitted your application, the credit reporting agencies were offline and therefore we were not able to access a credit profile on you and that is the reason for the declineWe have
attempted again to access your file and were successfulThat information has been passed over to our credit team for review and someone will contact you shortlyI don't see anything that would hinder us providing you that approval on the surface so stay tuned. Again, sorry for your inconvenience and I look forward to earning your business.The OpenRoad Lending Team

We weren't saying that you made up the information but it has been done in the past so we have to protect ourselves to make sure someone can make the payments. You would be stunned what extent some people go to in order to forge IRS documents. We have no way of knowing if they were ever filed or not. It is very common for self employed persons to have to provide bank statements as a means for a loan. In fact sometimes employed persons have to provide bank statements for a mortgage, so for us to require that kind of documentation is not uncommon for a loan. We can only make money by lending it so I don't know what kind of scam this is because we want to get you a loan; however, we have certain requirements for loans to protect us and you to make sure you can make the payments. Some lenders are willing to 'waive' certain requirements in exchange for a much higher interest rate. For this particular loan we need to see bank statements
I am sorry you are frustrated by the situation but we have to follow our rules for making loans to self employed persons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, please ensure to advised Open Road Lending at the hard inquiries remove request will be for my self and my wife's credit report also
Regards,
*** ***

What is being done about my credit score and the monetary damage to follow because you have falsely represented what I was "Approved" for? Again, the make, model and year of my car purchase is public recordThe offer you sent should have accounted for this. It appears that you are not doing your due diligence before sending the offersAs I am sure you know, a lower credit score does cost financially. I have worked hard to raise my score, and this has taken it back down again because of this bait and switch tactic you used.
Regards,
*** ***

Thank you for your comments and concernsI have reviewed your application and first want to share that you are approved and to lower your interest rate over 6% and can reduce the number of payments you have remaining by if you want the same payment or can keep the remaining term similar and lower
your monthly payment considerably. Regarding your concern about your applicationwhen you apply with us you agree to allow us to pass your application to other lenders in an effort to get you the best terms possibleThis, according to Experian, has little affect on your credit score (you can read their opinion here (http://www.experian.com/blogs/ask-experian/2009/03/01/impact-on-credit-scores-o...⇄ goal is always to get the best possible terms related to your car loan refinancing. Again, I do apologize for any inconvenience this may have caused and hope we can earn your businessYou can contact one of our Loan Care Agents at ###-###-####.Regards,The OpenRoad Lending Team

Complaint: ***
I am rejecting this response because:the response from the lender did not address my concernsI understand the terms of their counteroffer, but I don't accept your deceptive advertising practice
Regards,
*** ***

Again I am sorry but the moment you hit submit on our application, we run your credit All of our recorded calls and communication is after that point We gain nothing to run your credit knowing you wont qualify It only costs us money to get your credit report, create the profile and spend time in talking with you We would only do that if we think we can help Sometimes we cannot help so I dont know we would have gained by running your credit knowing we couldnt help Again I apologize

Ms***,Just as I replied to your other posting, you were declined because your credit profile actually did change after we received the initial information from the credit reporting agencyYou have two additional collection accounts that just appeared in July which unfortunately keeps you
from qualifying for our program any longerIf you believe this are being reported in error, please contact the credit bureau and notify themOnce they get it resolved, please contact us again and we will re-review your application.The OpenRoad Lending Team

When you applied you agreed to this language on the application which is right above the submit button (#specifically) We work with multiple banks to offer the best possible choices.By providing the information in this application and clicking on the "Click to Complete and Start Saving!" button and the “I Agree to these Terms and Conditions” box, the applicant and any co-applicant ("I," "me," and "my") each agree that: (1) I received and read the State Disclosures and the OpenRoad Lending Privacy Policy; (2) I received, read, and agree to the Consent for Electronic Disclosures and all other Terms and Conditions for this application shown above; and (3) I understand that I could have multiple inquiries on my credit report through this process and I am granting OpenRoad Lending and its partners permission to access my credit report to determine if I qualify for refinancing my existing auto loan, and (4) I provide express consent to receive autodialed/prerecorded calls/texts regarding financial services or other credit related offers from OpenRoad Lending or one if its third party lenders or affiliates at any number I have provided (consent to be contacted is not a condition to purchase services).As far as multiple inquiries, they have no impact on your credit score as evidenced by this article from Experian but you can find many articles that confirm this same information(http://www.experian.com/blogs/ask-experian/impact-on-credit-scores-o...⇄ I am sorry that we were unable to help you at this time