Sign in

Joyce Factory Direct

Sharing is caring! Have something to share about Joyce Factory Direct? Use RevDex to write a review

Joyce Factory Direct Reviews (237)

Very easy company to work with. Quality product.

The deck is FINALLY finished! It took only 5 1/2 weeks. Could that be that they didn't actually work full days.? We live in Missouri and they sent us a crew traveling from Illinois. That means with travel time, they averaged 4 hours a day. After the first week when they worked each day, the work days fell to one or two days a week plus the crew dwindled from three workers to two in number. They would tell us they would see us tomorrow and then not show. If we called, they would tell us they were on the way--then call an hour or two later and say something came up and expect them tomorrow. Sometimes they showed--sometimes not. We changed our appointments and schedules expecting them to be here working and they didn't show up.
The sales manager gave a fantastic presentation concerning superior material used by the company. There were a few pieces of wood that were not acceptable and some black aluminum spindles had to be modified to make them fit.(perhaps the 38 days it took to build caused the 2x4's to not be straight?)
The builder ran into a few problems along the way and one of his comments was to start over. There were problems with some piers not in line with posts--redone, our center deck board is not in line wth the center post--not redone (cosmetic)--some of the carriage bolts were too short on the posts (why?) so they used lag bolts to anchor the posts.
On October 5th I called Misty(project manager) concerning a problem but she was out of the office. They took my name & number and said she would call me back. She did, 14 days later--the day AFTER the deck was finished. I also called and sent pictures to the sales manager Mike [redacted] on October 5th---he NEVER responded. I would not want to have another project experience like this one again.

They are amazing people & products. We've had the windows and door for a year now and no problems yet.

Joyce Factory Direct replaced 13 windows for us in an older home (1950's), the experience from start to finish was amazing. The sales staff is both helpful and knowledgeable, the financing department was exceptional. The entire experience was so much better than I expected, but I have to tell you about the install. Steve was our installer and I have never met someone who takes so much pride in his work, he is a true professional. The windows are incredible, the best on the market by far, but the install experience really put me over the top. They were in an out in about 7 hours, the work was incredible, and the installer was professional, personable, and a real perfectionist. I have zero complaints about our experience. Joyce Factory DIrect gets my very particular seal of approval!

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Their verbal responses were friendly but generally unsatisfactory, with many holes and fallacies of logic in their responses (especially in my question of communication breakdowns within the company).  Their financial settlement, while small in comparison to the cost of the project and scope of our concerns, was genuinely offered and well-allocated.  We really have little other recourse but to accept their resolution.  I do sincerely hope they are able to treat their other customers with more respect in the future.  While we are satisfied with the formal resolution to our issues, we will not be using Joyce Factory Direct again, and will dissuade neighbors and friends who might consider using them in the future. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/17) */
Mrs. Edwards has received her down payment & we have bank notification that it has been deposited.

Form the moment the works showed up to install are Windows they were very polite and courteous. They treated my house like it was there own and they left it cleaner then they found it. The quality of the windows was exceptional they work very well and look great will be recommending this company to friends family and anyone who ask

Initial Business Response /* (1000, 7, 2016/01/26) */
This consumer's deposit refund was mailed to them weeks ago. If they have not received it, they need to call our office at (XXX) XXX-XXXX.

The installers arrived with the windows at the appointed time. The windows look Awesome. And there was no mess left behind. Very happy with the windows and the installers. We will recommend Joyce windows to family and friends and anyone that asks.

We have ordered the posts and have informed the consumer they have been ordered. We will install weather permitting when they arrive.

Absolutely no problems/issues at all. Salesperson was very knowledgeable and explained process very well, what to expect, etc. Would recommend to anyone.

My experience with Joyce Factory Direct was great. All the way from the salesman who came out to our house to the builders who put our deck on. Everyone was professional and took pride in the workmanship.

To Whom it May Concern,

This is my personal recommendation for Joyce Factory Direct to be your deck builder. Being in

the engineering and construction industry myself, I am highly critical of this kind of work.

Joyce’s staff was able to communicate and present to me a strong plan to find a solution for my

deck issues and meet my budgetary restrictions.

The workmanship was top notch, much better than the structure that was replaced. It is both

structurally sound and pleasing to the eye. Additionally, the carpenters were able to match the

architectural angles of my home to give the deck a more aesthetic look.

I highly recommend Joyce if you want a well built and beautiful deck for your home. Feel free to

contact me or stop by to take a look.

Great company to work with, very responsive and quality product!

Horrible service. They built the deck but the railing would move 6 inches both ways and they told me that is how it is supposed to be. They never pulled any permits for the deck and the deck is complete. They keep running me in circles about pulling permits. I paid $14,000 for this deck and the city has told me that if there isn't a permit for it soon they will make me tear it down and Joyce still doesn't care.

We anticipate an easy fix to this client's service issue & is scheduled with our craftsman for repair.

We have installed thousands of our custom made replacement windows without this screen issue. Our client was not happy with the first group of screens that came with their project, so in good faith we reordered them. When they arrived the replacement screens did...

have an issue. Currently our factory is in the process of custom designing screen clips specifically for this client so they will be satisfied with the final outcome. We are sure they will be thrilled with the results.

Check fields!

Write a review of Joyce Factory Direct

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Joyce Factory Direct Rating

Overall satisfaction rating

Address: 502 Thomson Park Dr, Cranberry Twp, Pennsylvania, United States, 16066-6425

Phone:

Show more...

Web:

This website was reported to be associated with Joyce Factory Direct.



Add contact information for Joyce Factory Direct

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated