JPMorgan Chase Credit Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowA member of the Chase executive team called me and informed me that they reviewed my complaint, and decided that my points have been forfeitedThis is unacceptable and amounts to theft in my opinionI have credit cards with several banks with which I accumulate pointsI had the choice of accumulating points with any card company, but choose to use Chase to accumulate over 10,pointsThey proceeded to close my account without warning and for no wrongdoing on my part, except to say that they reviewed my credit report and decided that they have to close the credit line [they still have not disclosed the reasonI had no late payments or anything else wrong on my report]Chase has no right to confiscate my over 10,pointsConsumers should be warned of doing business with Chase, both for the knowledge that they can and do close card accounts on a whim, with no explanation, and that all reward points accumulated will be lost at that point Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 30, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 10, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated November 10, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you.Thank you

I received a call from [redacted] who I called back Our call was disconnected and she did not attempt to re-dial my number She also admitted on the call that she had not listened to the calls, outside of one call So here is the issues:(1) This is a customer service complaint and [redacted] didn't even apologize for the customer service provided by her peers She immediately jumped into the terms and conditions of the product (2) [redacted] did minimal research into my complaint, choosing to only listen to one call She then didn't attempt to reconnect the dropped call at all, making the matter even worse.(3) No followup since has been made Clearly Chase doesn't value me or my business As someone who will charge close to $100,on Chase credit cards in 2016, I am utterly mortified at how little anyone I have spoken appreciates my business

This is in response to the complaint from [redacted] *** – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on May 2, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke with this company about my issue, with an unsatisfactory resolve advertisement will continue to appear on their website, misleading customers, and I will not receive the bonus points promised This was the summation of the conversation I had with the company representative My personal resolution will be to close all accounts with this company because I am disgusted with the thought of continuing to do business with them I feel like there’s nothing one person can do to hold this large company accountable I will share my experience with everyone I know, so they can avoid business with them For your reference, details of the offer I reviewed appear below Thank You,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Chase did not refund the feeThey charged me a fee and closed my accountServiceS are not rendered! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint is not "adequately resolved"I did not accept Chase's letter of explanationand Revdex.com did not wait for Chase to respondChase is ignoring banking laws (specifically HR 922) which allows debt to legally set off through electronic funds transfersI have documented their acceptance of my payments, which they LATER claimed to reverse Regardless of thatonce they "charge off" what they deem as a loss (unpaid) in their "books" (and collect their insurance money) they MUST charge off the debt on my accounts and credit reports as well!!!! They cannot lie about "not receiving payments"then charge off their books and collect insurance moneythen lie about actively trying to continue to collect from me!!! Revdex.com did not follow through on this claim and I'm NOT satisfied with your suggestion that this has been adequately resolved with one measly response from Chase

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 8, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Here was what JPM Chase did to address the complaint: (1) The very person I complained about in my response to the Revdex.com ( [redacted] ) was assigned to address the Revdex.com complaint! He called me and leaves a very generic voicemail sending the clear message that the bulk number of complaints they receive, that I was just another complaint that they wanted to sweep under the rug I have to tell you, I was part spellbound, part shocked that a company could have such little regard towards the Revdex.com process, that they actually assigned my complaint to the same exact person that the complaint referenced! (2) In addition to the poor form they had with the telephone call, they then sent a letter that has a subject line in bold that reads "Our previous decision remains unchanged" They then go on to say "after reviewing the account, I found we have previously responded to your wife regarding the issueenclosed is the letter." This is where I am scratching my head asking myself if these people are indeed this dense The entire reason I contacted the Revdex.com is because of that very letter they sent me(3) They round out the letter by saying "because the phone conversation you had with us was prior to opening the account, we are unable to confirm any information that was provided during that call." Again, that was the exact complaint that I had from the beginning I rehashed exactly what was said, and I would expect that since they cannot prove to the contrary, that they would take their customer's word for it after a 13+ year relationship What amazes me about these big banks is their level of narcissism They've lost focus on what the main pillars of customer service and relationships are about I sit here and I have spent hours upon hours trying to remediate their problem, and instead of them being constructive and pushing for a middle ground resolution with a long-time customer, instead, they drop back and punt and continue to waste my time and your time At this point, I don't care to be a customer of theirs any more - both personally and professionally Since it sounds as if they are not willing to stand by their word and remain unethical (just as they were leading up to the Great Recession), I am going to request that they (i) refund my $annual fee that I was unscrupulously lured into, and (ii) see that our credit report reflects that we are closing this account on the grounds that they gave information to us while opening the account I am terminating my business lending relationship with them - which brings in millions in loan fees annually as well As I represent several developers in the Pac NW, there is no way I would allow my clients to also be cheated like Chase has cheated me And to think - it would cost them $to fix the problem It truly is head scratchingall because they state that they can't confirm something Good riddance Chase! And please let Chase know that I will now pursue the issue with Ritz Carlton, who historically has a much better record in customer service Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on JULY 27, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a response was mailed directly to the consumer on March 5, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted]

We responded to our customer’s concerns in our email dated April 2, To protect our customer’s privacy, we are not providing you with a copy of our emailOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns during our conversation on October 21, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 10, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No correspondence, phone call, or email, has been received from JPMorgan-ChaseNo secure message is present in the mailbox of my online credit card account when I lto the Chase website

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This case appears to have been sent to the wrong department within Chasetheir response references a third party that executes their price protection, which is whom the complaint was directed and Chase should have forwarded this on to themTheir response still is not satisfactoryAn item that lasts on average years is not perishableIf that were the case, then almost all items a consumer purchases would fall under thisIncluding undershirts, underwear, shoes, etcThe item has been incorrectly labeled and should be correctly labeled and the money I am owed refunded to meChase should either forward this complaint on to their third party executor or provide me with the party's name so I can file a complaint directly with them Regards, [redacted]

We responded to our customer’s concerns in our letter dated October 18, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you