JPMorgan Chase Credit Card

We responded to our customer’s concerns in our letter dated April 6, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with youThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTHEY CONTACTED ME AS I CONTACTED THEM A NUMBER OF TIMESWE HAVE YET TO CONNECT IN REAL TIMEUNTIL THEN, I SHALL HOLD OUT

Tell us why here...Cardmember was sent a response letter, which came back to Chase "Return to Sender" We do not have a valid phone number to contact the cardmember eitherThe cardmember first contacted us through the CFPB The cardmember can get the response letter from the CFPB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject this response from CHASE as once again, it avoids any reference, certainly an explanation, of the nature of my complaint; FORM CTEOO CHASE acknowledged in written correspondence dated July 27th a previous communication via phone on June 13th, whereby we were advised waiving the membership fee was not an available option, but we would continue to enjoy card services until renewal/expiration date, Oct 1st If CHASE can put forward a logical explanation of why, after this communication, we were advised in writing (FORM CTE001) we are required to agree to a fee increase days in advance of renewal/expiration date, otherwise the account is immediately closed, then I will agree to close this complaintI have enclosed a copy of FORM CTEfor you to read the verbiage I am referring to I doubt CHASE has any intention of addressing this matter as twice they have mailed written correspondence without mention of such form Please advise what government agency oversees credit card transactions and the BB bureau that covers SouthWest Airlines corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a letter from the the bank saying that they need additional time to resolve this issue[redacted] from the Chase Executive office team called me and said and started stating the fact that the charges are valid and that I had to pay the invoice amount She specifically said that if I had given the card number to a merchant they will charge the card even it was cancelled MY follow up question to her was that the card that was charged was not the cancelled card but the once that was sent to me which was not activated.She said regardless they will charge the card So I asked her where is my protection and that I have called the company many times in good faith to resolve this pending matter.Because of this my credit has been shot and they keep increasing my interest rate because of bad credit.I ask where is the protection that I am looking for Regards,

The official response is, "We've confirmed we are not calling you." That is another lie from this companyEven the two most recent phone calls (and there have been far more than two) will determine that is untrueBoth times, I asked to speak with the supervisor to address my complaintHere is the information:4/7/~10:amRep: [redacted] Senior Service Specialist: [redacted] 4/8/~9:amRep: [redacted] Senior Service Specialist: [redacted] Chase: Perhaps you have the phone number wrong? ( [redacted] Or, perhaps you are not conducting a thorough enough investigationEven if your investigation showed I was "removed from your list" in 2014, and I am complaining about calls in 2015, at least think to ask me clarifying questions to get to the bottom of it, rather than just saying, "We are not guilty of what you are accusing us of." What a horrendous way to do businessI am extremely disappointed in your (non-)handling of this matter.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 29, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 21, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 6, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Chase hasn't send me the required information, but sent me rude comments that create another complaint regarding there POOR COSTUMER SERVICEI still required the documentation of FRAUD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] I am in receipt of your letter of March 11, 2015, which contains one glaring error and other misinformationThe Amazon/Chase card ending in was never reported lost/stolenI was emailed by Chase that a possibly fraudulent charge of $had shown up on the cardI contacted Chase by phone and stated that it was a fraudulent charge and did not belong to me, after which the card was immediately cancelled by Chase As far as the charges which were reported as “possibly” fraudulent, as I explained to your representative and ultimately to the Revdex.com, I thought they were fraudulent because I knew that the previous card had a zero balanceIf you check into my past records with Chase, you will see that I always pay the bill, in full, on the date it’s due in order to avoid interest chargesThe Amazon/Chase card ending in had a zero balance when it was cancelled by you Chase replaced this card with one ending in 4551, which I did not requestApparently you also placed temporary or provisional credits on this account, which I was not aware ofI used this card for several purchases from Amazon, and again paid the bills in full, as alwaysI was not aware that Chase had placed credits on this card as I was never informed of that Your harassment over these charges led me to the Revdex.comSince you are still stating that I owe you for some of the charges, I will tell you again that I am not paying themThe bills that were sent to me from Chase were paid in full according to the “amount due” on [redacted] March 19, Page the statementIt’s beyond me why Chase would issue credits in the first place, but since you did and didn’t bother to inform me of that fact, the “balance” that you state I still owe you is your problemI paid the full “amount due” on your invoices and fulfilled my responsibility The provisional credits are the responsibility of Chase, not only for attaching them to my account without my permission, but for not informing me of that fact I consider this matter now closed, and will expect a final invoice from you with a zero balanceMy case with the Revdex.com is still open, and if your harassment does not stop, I will be more than happy to continue with the Revdex.com, and will also notify the Attorney General’s office in both Illinois and Ohio Sincerely, [redacted] ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Neither Chase did fix the issue temporarily nor provide a permanent solutionThese banks are dealing with customers money without updating the information and charging us by giving informationChase removes the money from your checking account instantly which is updated in our account website everywhere including mobile site and regular web on a laptop or PC BUT if you make any payment to your credit car that too from your checking account which is already linked to your credit card within your bank account, this payment is not updated in the website for a couple of daysAlso, If you make any payment to your credit card, YOUR MINIMUM PAYMENT DUE BECOMES "ZERO"If the bank account says no payment due, we obviously don't know what is remaining and won't need to make any more payments until it shows some amount next monthBUT the bank charges some amount without showing us what is remaining and how much will be chargedThe bank simply charges all these hidden charges without even showing us what for these charges areThey simply say some are balance and remaining are interestsBank doesn't even know how the actual interest is calculatedThe Chase banks agents and managers doesn't even know how to navigate to the statements from their bank website and failed to guide me to get to the statement on my bank account when I called them to understand the charges.So, it is illegal and against the law mainly in the banking industry where these banks are dealing with customers money, they cannot charge (interests) the customers without updating clear and correct information transparently

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 5, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on August 25, Theyshould receive our correspondence within to business days In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you

This is in response to the complaint from Case NoWe take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on February 12, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office

We responded to our customer’s concerns during our conversation on August 12, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business reviewed my complaint and resolved my concern I am pleased with their response Thank you for your assistance Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund from the business and an explanation about their company policy Even though the mistake was originally mine for sending a payment to a closed account, I did notify the business within hours from the mistake and the refund was received days after notification to the company

Tell us why here This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 23, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you