JPMorgan Chase Credit Card

We responded to our customer’s concerns in our letter dated November 13, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.- The rep blamed United even though United insisted it was Chase that was holding up the process. When I contacted United they were able to link my appropriate replacement mileage number to my Chase account, and I got the new card showing my new mileage number on my chase card.- The rep has offered some miles as an apology for the confusion regarding having been told conflicting information by various reps in regards to applying for a new account vs converting another account. To date, I have received no compensation miles as promised.- The miles from the last 3 months (ovet 8k miles) have seemed to disappeared as Chase credited a non-existent account, so I have lost 1/4th of the value of my annual fee.- Apparently my club card member number is under my old closed mileage number, Chase didn't issue a new card under my new number.Regards,

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 29, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto...

protect consumer privacy, they have been advised they may share the responsedirectly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 9, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
Chase has made clear...

that they are okay with the customer experience problems introduced by their vendor and does not plan on making any changes. I am deeply dissatisfied with this, but do not expect any further action from Chase.I will simply vote with my wallet, and stop recommending Chase to friends and family.Please close this case as closed without satisfactory result.Regards,
Complaint ID: 12627798

We responded to our customer’s concerns in our letter dated January 29, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our email dated August 14, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint in any way, in fact, since my initial complaint, Chase has since done EVEN further damage with additional EGREGIOUS ERRORS as listed below.  For your reference, details of the offer I reviewed appear below:Chase has been unwilling to update my status to 'paid under full balance' or remove the status from my credit report altogether, which I understand to be allowable within six months of the automatic deletion date, which in this case would be October 2017, despite the misinformation I was given from their sub-contracted agent MRS. IN ADDITION, since my initial complaint - not only have they not agreed to make my requested change, they have DONE FURTHER DAMAGE to my credit report by apparently accidentally adjusting my status from 'Charged off' to 'Past Due'. This EGREGIOUS MISTAKE has plunged my credit by 80 points and shows a complete lack of professionalism or concern for their customers. To repair their blatant disregard for my issues, I ask that they remedy this situation by removing the two disputed accounts from the credit reports immediately. As the credit reporting expiration date (October 2017) is within six months of this request, Chase has the capacity to make this adjustment and it seems that it is the least they can do to make up for incorrectly plunging my credit scroe by 80 points.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have also attached the March 2014 bill for you to review.  According to Chase, I was notified on my bill that they reversed payments in February, and that I was late in making payments.  As you will see, there was no notification on my electronic bill as well as no emails, or letters received.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 1, 2016. They should receive our correspondence within 5 to 7 business days. In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 20, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We do not accept the response from JPMorgan Chase because they did not provide us an answer as to why our merchant account was terminated and more importantly why our business was placed on the Match List on November 28, 2017. It is due to JPMorgan Chase unethical and illegal business conduct that they blackballed our business from obtaining a new merchant account, which is causing substantial monetary damages to our business. We have been in contact with Chase Paymentech since November 28, 2017. We filed a Revdex.com complaint against them on December 15, 2017. The complaint was closed on January 15, 2018 because Chase Paymentech failed to respond. Since November 28, 2017, we have been in contact with dozens of customer service employees of both JPMorgan Chase and Chase Paymentech. None of these people provided us an answer as to why our account was terminated nor could they confirm if our business was placed on the Match List. We have sent certified USPS letters to Rob Cameron, the President of Chase Paymentech, [redacted], EVP of sales of Chase Paymentech, [redacted], Director of Chase Paymentech and [redacted], Director of Client Relations at Chase Paymentech. We also have sent certified USPS letters to Laura Miller, President of JPMorgan Chase Merchant Services and [redacted], CEO of JPMorgan Chase Commerce solutions. As of the date of this message, all individuals have refused to respond to our business. As stated in our contract under section 10.3 JPMorgan Chase can terminate our agreement anytime by giving us thirty (30) days prior notice, which JPMorgan Chase failed to do. Under the agreement JPMorgan Chase can terminate the agreement immediately if we would fail to comply with any terms, conditions, covenants etc. We would like to advise JPMorgan Chase that our business upheld our end of the agreement. Our business complied with the terms, conditions and covenants as outlined in the merchant agreement. According to Mastercard’s Security Rules and Procedures a merchant can be placed on the Match list if the merchant is found to be involved in: fraud, money laundering, bankruptcy, theft, identity theft, merchant collusion, fraudulent transactions, and fraud conviction. We would like to advise JPMorgan Chase that none of these serious conditions apply to our business. It needs to be noted that we only learned that our business was placed on the Match List not from JPMorgan Chase itself, but from several banks that declined our applications for a new merchant account. The banks in question informed us that they could not provide us with a merchant account because JPMorgan Chase listed our business on the Match List, Match Code #13, the merchant engaged in illegal transactions. As of the date of this letter JPMorgan Chase has never provided us a reason as to why they placed our business on the Match List. We would like advise JPMorgan Chase that none of our transactions were illegal and to suggest otherwise is erroneous and defamatory towards our business. JPMorgan Chase approved our website and inventory after we signed the merchant agreement. JPMorgan Chase was fully aware of the various types of products that we sold on our website. All transaction that were processed under this merchant agreement were valid and legal transaction between the merchant and the respected cardholders. As of February 21, 2018 JPMorgan Chase has not provided us an answer as to why our merchant account was terminated and more importantly why our business was placed on the Match List on November 28, 2017. They have not provided us with even a simple explanation to justify their illegal and erroneous decision to blackball our business by placing it on the Match List. This type of disgusting, unethically and fraudulent behavior on the part of JPMorgan Chase is just one of thousands of reasons why JPMorgan Chase has a F rating and Chase Paymentech has a D rating with the Revdex.com. It is also why JPMorgan Chase has settled thousands of civil lawsuits and has been privately and publicly reprimanded by the Federal Bank Regulators, the United States Federal Government, the United States Department of Justice, various United State Attorney Generals, and consumer watch groups like the Consumer Financial Protection Bureau. If this matter cannot be settled amicably we will file formal complaints with the State Attorney General’s Office, the Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency. Furthermore, will proceed with legal counsel in filing a lawsuit against JPMorgan Chase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase claims in a mailed letter dated April 20th 2017 that the representative was unable to see any accrued interest on my account because it had not yet posted to my March statement. This is a moot point, because interest would have already been present on my February statement, and visible to the representative. I have been calling and leaving daily voice-mails for [redacted] at the Chase Executive Office, [redacted]7712, extension [redacted] regarding this oversight. I am using contact information emailed by Ms. [redacted] on April 7 2017. I expect Chase to contact me to consider the actual facts of my complaint, before attempting to seek any resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This case was very poorly handled by Chase, and since I was using Chase as my main credit card and was extremely disappointed by the inept handling of this issue, I switched over to using American Express. American Express customer service in situations like these is far superior. Chase clearly does not value it's customers so I will no longer give my business through Chase.
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 15, 2017.They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 13, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated October 26, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated August 15, 2016. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.