JPMorgan Chase Credit Card

complaint ID [redacted] 
The message from the business only states that they received the complaint and contacted me on Aug 24th ... which is not true, I was not contacted by themThis was their response "MESSAGE FROM BUSINESS:This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 24, 2016."Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated March 1, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Chase has issued the requested credit to my daughters credit card account. It's too bad that we had to get the Revdex.com involved to persuade Chase to do the correct thing. Thanks for your help! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, the letter they sent to me is attached to this message. I had requested audio recordings / transcripts of me allegedly agreeing to their absurd interest rate over the phone which never happened. The ridiculous interest rate amount was never read. Also, I asked for them to provide me with the 45 day rate change notice that they never sent before my rate increased. Their failure to produce these documents is a clear admittance that I never agreed to the ludicrous  23.9% interest rate, and that they never provided me with the required 45 day rate increase notice... Therefore, I feel I am deserving of a refund for all the interest they illegally charged me over the course of the time period and amount mentioned in the original complaint, so I hope the Revdex.com will not allow a bully like Chase to take advantage of a hardworking, everyday citizen such as myself... I thanks you again for your time, and look forward to hearing back from you soon..Sincerely,  -- [redacted]

Never received the responed Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We responded to our customer’s concerns during our conversation on November 16, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 15, 2017 They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 24, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I spoke with this company about my issue, with an unsatisfactory resolve.  False advertisement will continue to appear on their website, misleading customers, and I will not receive the bonus points promised.  This was the summation of the conversation I had with the company representative.  My personal resolution will be to close all accounts with this company because I am disgusted with the thought of continuing to do business with them.  I feel like there’s nothing one person can do to hold this large company accountable.  I will share my experience with everyone I know, so they can avoid business with them.  For your reference, details of the offer I reviewed appear below.  Thank You,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Neither Chase did fix the issue temporarily nor provide a permanent solution. These banks are dealing with customers money without updating the information and charging us by giving false information.1. Chase removes the money from your checking account instantly which is updated in our account website everywhere including mobile site and regular web on a laptop or PC BUT if you make any payment to your credit car that too from your checking account which is already linked to your credit card within your bank account, this payment is not updated in the website for a couple of days.2. Also, If you make any payment to your credit card, YOUR MINIMUM PAYMENT DUE BECOMES "ZERO". If the bank account says no payment due, we obviously don't know what is remaining and won't need to make any more payments until it shows some amount next month. BUT the bank charges some amount without showing us what is remaining and how much will be charged.3. The bank simply charges all these hidden charges without even showing us what for these charges are. They simply say some are balance and remaining are interests. Bank doesn't even know how the actual interest is calculated.4. The Chase banks agents and managers doesn't even know how to navigate to the statements from their bank website and failed to guide me to get to the statement on my bank account when I called them to understand the charges.So, it is illegal and against the law mainly in the banking industry where these banks are dealing with customers money, they cannot charge (interests) the customers without updating clear and correct information transparently.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 15, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 18, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

This is in response to the complaint from [redacted] We take consumer feedback very seriously. We reviewed the concerns and a detailed response was mailed to the consumer on December 8, 2016.    In order to protect consumer privacy, the consumer has been advised they...

have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at [redacted]                                         ...⇄ Sincerely,   [redacted]
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[redacted]
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 12, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.