JPMorgan Chase Credit Card

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 23, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 21, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to the customer’s concerns again in our letter dated February 28, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 3, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 7, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 31, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided written to the customer on July 15, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's really funny that chase responded to the Revdex.com: ''This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 27, 2016.' But almost every thing, except my name, written in their letter was inaccurate! The Card number subject to the complaint was my old credit card number and it was mentioned incorrectly! They mentioned that 'They (Chase) was unable to approve the transaction from the merchant based on their location'but they failed to mention the location of the merchant (GLWIZ.com) in their response! The old account was closed in June 11, not June (as they mentioned in their response), due to the issue with the GLWIZ transaction and not due to the BESTBUY transaction and a new number was issued! When I spoke to [redacted] 's supervisor, Mr [redacted] a few days after talking to [redacted] , I thought we had a very productive conversation and using some documents, I could convince him that unlike what [redacted] believed, the location of the Merchant, could not be any issue to approve the transaction! Unlike what [redacted] mentioned, Mr [redacted] could not even see any authorization request from GLWIZ to deny or approve, and as a joke, I mentioned to him that perhaps [redacted] , is related to the FBI, that she could see some transaction requests that her supervisor could not see! I provided some documents by e-mail and I believe that Mr [redacted] was fully convinced that the location of the merchant could not be an issue, since the Revdex.com's website also indicates that GLWIZ is based iin Ontario CanadaFurthermore, if it had been an issue, my other Visa Credit card (From another Bank) should also have had issue with the transaction, but it did go through ther first time I tried! EXTREMELY IMPORTANT: Since [redacted] claims that the location of the merchant has caused the approval issue, she MUST specify the location of the Merchant so I will be informed 'in writing' which countries are eligible to use this card! I need an ACCURATE response from a 'literate' person at Chase! Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 24, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 19, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: chase was able to resolve my issues and fix my online accountI would like this case closed

We responded to the customer’s concerns in our letter dated February 7, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 12, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you Tell us why here

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 2, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of the letter I received from Chase for your reviewI do not agree with the response they provided and would like an explanation regarding the outcomeAs a former victim of fraud, I find this completely unacceptable and I do not agree with the way the investigation has been handledMerely sending account statements for the questioned account reflecting a former address is not proof this belongs to me, nor does it validate the validity of the account in questionThe letter states, "due to the length of time that has passed we no longer have documents available on our files"This response is completely unacceptable from such a large financial institutionI'm having a hard time understanding how such a large financial institution does not have documents bearing my signature or any additional supporting documentation regarding this matterIf I am unable to obtain a resolution through this case, I will consider filing a complaint with the Consumer Financial Protection Bureau/FTC and would like the Better Business Bureau to provide me with any additional resources which may be availableI am in the process of completing every important licensing for employment and do not wish to have this account impact my credit standing negatively any further Once again, I am pleading with CHASE to remove this invalid account from my credit reports which have already been there since I have had my driver’s license, email accounts and other identification stolen previouslyThe process of having all of this resolved over the past several years has been very taxing on me physically, mentally, and emotionallySo far, Chase is the only lender which has not made a good faith attempt to resolve this issueAccording to the credit bureaus this account will be removed in the 2nd quarter of due to statute of limitationsHowever, I cannot risk losing out on a very important job opportunity Regards,

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 18, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the letter from Chase which acknowledged that the conversation I had with the Customer Service Representative had provided incorrect information to me, and their solution was to mask the credit inquiry as a courtesy for the poor service; however, this does not address the far worse issue of my credit report listing an account with a credit age of zero days on it, drastically dragging down the average age of my accounts on my credit reportGiven their acknowledgement that the information I was provided was incorrect, and I acted on that information, they should be willing to comply with my request to have this account removed from my report If I had not been given that inaccurate information I would not have closed the account and I would potentially have engaged in a balance transfer through Chase in some form or fashion, whereas I instead took the business elsewhere, incurred additional fees, an additional credit pull, and now have an incredibly poor looking account on my credit report dragging down by credit scoreAdditionally, in Chase's attempt to reach me with their response, they called me a couple of weeks ago, did not leave a message, then sent me an e-mail requesting I return their call, to which I did every day for almost a week, leaving messages each time, and did not receive any communication in return The service even to correct this service error has been extremely poor Please have this pursued further as this account must be removed from credit report as my actions that followed that discussion with their representative were all based on that conversation, so it would only be fair to honor the information I was provided in that conversation, even if that was deemed incorrect information I do not wish to pursue legal action for damages, but I may pursue that route if necessaryThank you Regards, Alan Rogozin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason for using credit card is to safeguard buyers interest - should the transaction not meet our expectationsThe credit card company has failed to protect buyer's interest and hence resulted in loss of trust and confidence in using this card for any future transactions Regards, [redacted] *

We responded to our customer’s concerns in our letter dated October 30, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached letter received from Chase once the Revdex.com was involvedThe response does NOT resolve their wrong doingThey sold me on signing up for a different offering which included incentives and a waived annual fee for the first year The statement in the letter, "Our records indicate you changed" is incorrectI worked with a Chase representative who was responsible and who explained to me the incentives being offeredI would have NEVER switched my business to Chase had it not been for the incentives they were selling meA second statement, "In light of what may have happened" means that they do not know what happenedI do, there is no "may", they offered me these incentives and I fulfilled their spending requirementsTheir response does not resolve this issue and simply continues the avoidance of responsibility and lack of accountability Chase has in this matter Regards, [redacted]