JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on September 25, Theyshould receive our correspondence within to business days In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THEY HAVEN'T DONE ANYTHINGI TALKED TO THIS WOMAN, WHO IS SUPPOSEDLY LOOKING INTO ITTHERE HAS BEEN NO RESOLUTION

We responded to the customer’s concerns in our letter dated November 9, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response we received from Chase is unacceptable to us We were told by the company that they are not wrong about anything, and that in fact all of their advertising is accurate [redacted] , told me that after "talking to his marketing team" that they feel their add does not mislead a customer into believing that it will take 6-weeks to receive the promotional award The ad STILL CLEARLY states that we are to allow 6-weeks for the points to be awarded [redacted] said that the statement is not anywhere on their advertisements I told him that he was lying to me as I was able to pull up the same ad that we responded to in November which clearly states that we are to wait 6-weeks to receive the awarded points He countered by saying that points are applied to the calendar year in which they are earned Based on that statement, any consumer is lead to believe that the time frame for the points to be applied/awarded to the Rapid Rewards account would be the 6-week time frame given in the Ad NO WHERE in the advertisement does it state that points are awarded based on the statement ending date in which the spending requirement is met I now understand that this may be how it works, but I counter with points 1) When you receive your card, you are not told what your statement closing date is Therefore you are NOT able to pace your spending so that it is awarded in the calendar year you want it to be awarded in While this may not be a big deal to some people, to those of us using the cards for the promotion, it ABSOLUTELY mattersIn my case, I would not have applied for the credit card when I did 2) Had I been told that the points are awarded on the statement end date of which you meet the requirements to earn promotional points, and not to expect 6-weeks, I would have done my spending during the second billing statement so as to be awarded the points during the calendar yearBecause of this misinformation and the lack of details given to us at the time of application, we were denied our Companion status with SouthWest Airlines Clearly these ads misstate and misleads customers through overly vague language describing when you should expect to receive your awards and counts on customers knowing something (actual timeline for when points are posted) that we are not told in ads, not terms and conditions that accompany the advertisement I will be satisfied with no less than either being awarded enough QUALIFYING points (of which we need 43,000) to earn companion status for my Rapid Rewards account or Chase working out something with SouthWest Airlines where they grant me companion status due to the fact that we were mislead by advertisements from BOTH companies Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 21, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated September 20, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns in our letter dated February 9, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com: Thank you very much for helping to get the 10K miles the JPMorgan Chase Bank owed me for 6+ months You have done the job in a few hours which I spent more than months to fight with the JPMorgan Chase bank This is a good example how big banks bully little consumers nowadays Thanks again for finding justice to me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 28, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 4, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business indicated that it would respond to our complaint in 5-business days, and that time period has yet to elapse We cannot consider this resolved until we receive the response and see if it is satisfactory

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 7, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 14, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not seen any response from ChaseMy credit Card Account was closed by a Customer Service Account RepI called to pay off my balance and bring my balance to zeroThe Rep apologized to me and said sorry I pushed the button and closed your accountMy response was I asked you to take my payment first, he then replied we can reopen your account but it will reflect on your credit scoreI am very careful about my credit scoreI have NOT Received any Chase statements once I changed my status to online statements I feel Chase is unethical there are thousands of complaints about their serviceCan you please attach the response you have gotten from Chase ? I don't see it from Revdex.com Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThis case was very poorly handled by Chase, and since I was using Chase as my main credit card and was extremely disappointed by the inept handling of this issue, I switched over to using American ExpressAmerican Express customer service in situations like these is far superiorChase clearly does not value it's customers so I will no longer give my business through Chase Regards, [redacted]

We responded to the customer’s concerns in our letter dated January 3, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns in our letter dated August 24, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below while the business addressed my issue, they are still not addressing the issue at handUnethical business practices that will impact consumer protectionNot allowing a consumer to get a payoff amount only allows them to continue to pay unnecessary interest feesI fully intend on utilizing every platform possible to educate other consumersOnce again, this is unjust and unethicalI believe the Revdex.com should look further into their practices Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "Tell us why here..." was their responseThat is not a response or attempt to resolve the matter at all Regards,