JPMorgan Chase Credit Card

Review: I contacted this business twice on 8/31/14 regarding reward points that have no been refunded for the amount of $21.38. I used these points on amazon.com along with my credit card on 8/8/14. The customer service was so horrible that I spoke to 4 people. I called twice. The first time I called the employee who didn't speak clear English didn't understand my complaint I spoke to his supervisor who stated she would refund the points right away and she refunded the incorrect amount. I called back a 2nd time to get the same rep so I hung up the phone. I called back a 3rd time and spoke to a rep who didn't speak clear English & didn't understand my request. Spoke to a 2nd supervisor that was very rude and said that it wouldn't be until the next statement before I got my points back I explained the previous supervisor said they would be refunded right away and he didn't care and told me I would still have to wait until my next statement. I explained that my statement just generated and they should have been refunded then, he said I would still have to wait. He was rude and talked over me the whole conversation so I said just close my account and I cut my credit card up in a million pieces. I have ALWAYS used [redacted] card for the last 10 years but I decided to give Chase a shot. I will be transferring my account as soon as possible to [redacted] or some other credit card company due to the HORRIBLE customer service and the way I have been treated by Chase. I should have has a total of $0.91 in reward points and I want the amount to appear as a credit on my next stamen or I will transfer my account. I would not have canceled my account if my points where refunded as stated by the 1st female supervisor. You all have lost my business due to your lack of customer serviceDesired Settlement: I want a statement credit of $40.91 for the reward points and I want someone who can speak English, with good customer service skills, and someone who has some sense to call me and apologize for the HORRIBLE customer service.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was applying for a Chase Sapphire Preferred credit card online. After submitting my application, I got email notification that to call their reconsideration phone line. I made a phone call and was told that I need to fax them my driver's license and ssn copy.

So I faxed them immediately in my office, and later I called them again but they need me to fax them again because they couldn't see my copy of ssn because it was vague. Then I scanned a copy in home and used a online fax to them. Same [redacted] happened again, I was told the driver's license was too vague for them to see. I tried that again later while they told me one more time that ssn was too dark. Meantime they had already transferred the docs to verification department, and they gave me a instruction that I could go to a Chase branch to let a branch manager to verify my documents.

With such a disappointment, I went to a chase branch and told the branch manager my situation. Manager called the Chase verification service and only faxed my docs to them again. That happened on Aug 13.

While today I checked with Chase recon service, they told me that I needed to submit an application again! What the [redacted] I saw Chase has filed a hard pull to my credit history on Aug 3rd, and after I spent so much time to fax them documents they need, I got a rejection because of 'the information provided is not sufficient'. Are they having [redacted] fun of me?! I have a credit line of 730, and I followed their instructions faxed them the documents. Only because of their sy fax machine and irresponsible employees I had to waste so much of my time and credit inquiries score?

I don't know who the hell made that irresponsible decision, and I'm so disappointed about Chase credit card. Chase customer service is totally [redacted] fax machine, unreliable customer representatives! I faxed them through my office, online fax and even Chase branch, if they still say it's too dark then it's not my problem, it is their problem!!!Desired Settlement: Let someone get all my documents faxed to them and review carefully!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 25, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: refer a friend bonus was not honored

I was not honored with with two refer a friend bonus (one each for my freedom and sapphire credit card). I was told that the criterias were not met and nobody gave me a detailed message. I am certain that I filled the referral form, my friend clicked the link and met all the requirements. this is not the only time that it had happened to me. In the last 4/5 referrals, I was rejected with similar explanations. I was finally honored when I faxed with the proof of the referrals, along with name, address, email and card numbers. I was never apologized for the lost of my time and efforts. Again, this story is repeating. However, the supervisor that I spoke with was trying to convince me that the referral process was never followed.

I want and written explanation of the situation. I told that I was ready to provide with the proof, but was turned deaf hear. Finally, I was given a fax number that I should submit my request for reconsideration.Desired Settlement: I would like to make sure that this issue is fixed and I get my two referral bonuses asap.

An apology would be great or way to compensate for my time loss and efforts.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Dispute information

I used to have multiple chase cards. I recently closed my cards ending in 0531 and 0953. Since I closed my cards I have asked for assistance via secure messages multiple times on several overstock.com disputes and have not received a sigle reply. I am being charged for these transactions even when I returned the merchandise. Overstock has refunded me on their site but I want the refund to go back on my card. I submitted the appropriate info but no one has been able to help with with my 3 disputes. I do not even have a way to check online where my cards were charged because once again yall failed to address my concerns. The return tracking numbers are attached. Please refund me immediately. I am sick and tired of these run arround games yall play online. I should be refunded in full on my credit card[redacted]track=yes&trackNums=[redacted]oc=en_us

http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted]loc=e...⇄ />
If you need to reach me please do so by email preferably or on here. I would like to be reached at [redacted] as a last resortDesired Settlement: Please refund me on my 3 disputed on both my business and personal card asap. THis has been an issue for several months now.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Dear Chase,

I have unfortunately made the wrong decision of getting your beloved Mileage Plus Club card.

This thing is terrible. Not only you charge a $395 fee for it, but it does not what it is supposed to do.

I am living in Munich Germany, and I got the card because I wanted worry free transactions in Europe, and since I travel a lot for work, I wanted access to the lounges.

The problem is, the partner you have (in this case United Airlines Mileage Plus) is not quick enough in processing the Club Cards. This is the second time (two years in a row) that my Club card expires, and the new one has not arrived.

Since I travel a lot for work...I need access to lounges so that I don't have to sit every week at the airport, and I can actually get work done quietly in the lounge.

Now, we are on July 2nd and yesterday I got rejected from a Lounge because my Club Card had expired. You may think this is not your problem, but considering you chose Mileage Plus as your partner, you are indirectly not providing the service I am paying for... A $395 fee that is not insignificant.

With that said, I would like you to to please have this cleared up, have my card expedited (no worries, I have already complained to United), and refund me the fee for every day this card is late ($1,10/ day, and $50 for each day that I get rejected from a Lounge - Yesterday was the first one).

If you think this is not your problem, I would like to request a refund, and I will gladly close the account and open another credit card.

Hopefully my business is important to you.

Look forward to hearing from you.Desired Settlement: Partial refund from annual fee as stated in the complain.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had a 2150.00 balance on my chase card. I made a payment on 10-18-13 of 100.00. On 10-21-13 I made a payment in the full amount of my dept. My bank statement shows that chase received this payment on 10-21-13. I called chase bank and the person on the phone said my billing cycle started on 10-22 -13, and that they didn't receive the payment until 10-22-13, I have document that prove differently. Just for being more clear ( this was never a issue of a late payment). They credited my account on 10-22-13 and charged me a 30.97 interest charge. According to them that is a fair and just charge for 1 day of interest. They said my billing cycle started on 10-22-13 and I didn't pay the amount off until 10-22-13. This is not a fact. They chose not to adjust the bill until 10-22-13. I feel that Chase banking is a very bad bank to be using , for they have no morals to be ripping consumers off this way.Desired Settlement: I want this interest charge to be 0 dollars.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 5/3/2011 I made a purchase to Coach.com in the amount of $885.63. I purchased it using my Chase TJX Rewards card. On 6/2013 this account was sold to GE Bank and I received a new credit card with different numbers. It was still a TJX Rewards card just a different color with new numbers. On August 28, 2013 I returned three items to Coach.com. Two of the items were properly credited to the "new"GE card since that was how I had paid for them. The totals of those two credits were 634.41 and 739.88. The third item was refunded also in the amount of 634.41 to the "old" Chase credit card since that is how I had paid for them on 5/11. I have emails from the vendor to show all three returns and the cards they went to. The missing credit is $634.41 on my Chase card.

Since this time, for over a month, I have been making weekly calls to both companies trying to locate where the credit went to. They each say the other bank is responsible to issue the credit. Chase says GE has the account and they don't have my information anymore. GE says they don't have the old card information and that it is Chase's responsibility. I had both credit card companies on a conference call on 9/27/2013 and they both said they could not help me. Chase also did a conference call to me and Coach.com on 9/27/2013 to verify with Coach that the credit was indeed returned to that old card and that the payment did in fact go through to the bank.

can you please help me recover my refund that is overdue to me? I have been passed back and forth for over a month. Each bank says it is not them and blames the other. I have spent a lot of money in faxing, countless hours on the phone trying to go up the chain of command to find the right supervisor to help me. I have been promised phone calls back, paperwork in the mail but there is nothing.This is unacceptable. I had nothing to do with my account being sold, a valid refund was issued and I want my money back now.

*The Chase phone number is [redacted] (their Dept. of Consumer Affairs has my information and all faxed proofs, receipts and documentation)

*Coach .com [redacted]Desired Settlement: I want a check mailed to my house in the amount of 634.41.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was denied a Visa Credit Card using discriminatory and unfair procedures resulting in damage to my credit score report as stands on all credit report agencies and damaging therefore my credit historyDesired Settlement: Reconsider application and use the same nondiscriminatory and fair process it was used when my autoloan and credit cards from Chase Bank were approved and a nonbias process.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I believe I am the victim of a classic "bait and switch" from Chase Bank. I applied and was approved for a Chase Mileage Plus credit card. I was promised by Chase they would send me a card in April of 2013. I was told that if I spent $1,000 in the first three months I would receive 30,000 mileage points.

After waiting several weeks I never received the card I was promised. I finally called and the rep indicated that it must be some sort of mistake and they would send me a card right away. I finally received the card late in the year. I activated it immediately upon receipt and spent the required $1,000. Chase is refusing to award me my 30,000 mileage points. They claim I didn't use the card in the first 90 days. The problem is they never sent me the original card within the first 90 days of opening the account. How was I supposed to use a card they never sent me?Desired Settlement: I would like my 30,000 mileage points. If Chase is unwilling to do that then I want the account closed immediately

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Card Services continues to send me credit card offers by physical mail even though I've opted out several times using their website.

This is the 3rd time since May 2013 that I've filed a complaint with the Revdex.com about Chase Card Services. The first 2 times were directed towards the Delaware Revdex.com office but I only received correspondence back the first time. A person named [redacted] at Chase in [redacted] sent a letter to my physical address addressing my concern but nothing was actually done. For the second complaint that I filed, I received no correspondence from either the Revdex.com or from Chase. So I am trying the Illinois Revdex.com office since that is the state where the Chase offices are located in the letter I received from them. Here are the first 2 complaints:

(1) Revdex.com of Delaware complaint [redacted] filed 05/17/13.

(2) Revdex.com of Delaware complaint ??? filed 07/10/13.Desired Settlement: Remove my name, physical address and email address from your records and stop spamming me with your credit card offers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 11, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Thank you for being the intermediary to help resolve the matter of my complaint against Chase Credit Card Services. I spoke with Chase representative [redacted] on the phone today. She said that she spoke with the Chase marketing department and they assure me that I should not be receiving any more credit card offers either by mail, phone or email after opting out on the Chase website back in May 2013.

I trust that [redacted] is true to her word and that I will not be bothered by these unwanted solicitations any more.

Review: Chase Bank charged me usury/predatory interest rates on a bill I had paid in full prior to use date.

Chase Bank charged me usury/predatory interest rates on a bill I had paid in full prior to use date.

I paid balance in full in October 3 days prior to due date.

I receive a bill with a $39.07 interest fee for AUGUST-- despite the fact that I paid the balance on full. ON TIMEDesired Settlement: refund of $39.07

Business

Response:

This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on November 06, 2015.

They should receive our correspondence within 5 to 7 business days. In

order to protect consumer privacy, they have been advised they may share the

response directly with you. Tell us why here...

Review: This letter is in regards to your BLUEPRINT payment procedures that I find totally misleading and deceptive. To where as you welcome card members to participate you should also, make them aware in “DUMMY” terms and not fine black print. I set up a Finish it account to which I had believed that only the Blueprint payment was being applied to the Finish It and the additional amount due was going to satisfy minimum amount due to the remainder of account. That is what was shown to me monthly. What I mean as for being “Deceptive” You have shown me each month online and on my statements that there is a Blueprint and a Minimum due to which I was meeting both but you were not applying the payments as so stating that YOUR policy states that you take any payments and apply them to the higher APR. So, if this is the practice then why don’t you tell the card member that the system won’t work for them as long as they have a balance. I met my part of the deal each month believing that I was finishing. But it turns out that it was a deception to where it got me hardly anywhere. Now, if a payment is setup for the Blueprint I believe it should go to just that and if a minimum due is also being applied to satisfy the account than that how it should be. Not with the company deciding that it is going to take a payment and place it where they want it to be.Desired Settlement: Now that my term is up for what I had set up the finish it for and that the payments were not being applied to fully. I will be tagged with back interest. Why couldn’t I just been advised to select the Higher APR amount as the finish it instead of the balance transfer. That is if you really wanted your program to help the card member.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still find that they are misleading the consumer buy showing that the amount that is suppose to go to what was set up is not going to it.

Review: I called Chase around July 6, 2014 to look into getting the Slate credit card. I had three credit cards that I was trying to combine into one. I was told on the phone that I would receive results in the mail and could decide then what I wanted to do. The problem is that by the time I received the information which was July 20, Slate had already processed everything without my consent to move forward. Slate did not give me enough limit to cover all three cards combined, they only gave me $1960 which was enough to close two of the three accounts I already had. However, Slate chose to transfer the $1960 from the card that had a balance of $4900. Now I have 4 credit cards instead of the 3 I started out with and my whole purpose in trying to go with Slate was to reduce the number of cards I had. I was not told that the process would move forward without my consent. I was told I would be able to choose which account I wanted the transfer and I was not. As soon as I received the information which was July 20, 2014, I called Slate. I tried to have it fixed and was not able to so I authorized my husband, [redacted], to speak to them to see if he could. On July 20, 2014 around 7:35pm [redacted] was told by [redacted] from Slate that there was nothing he could do but that [redacted], which was the credit card that was receiving transfer might be able to deny request. [redacted] called [redacted] as soon as he got off phone with [redacted] spoke to [redacted], a supervisor in customer service at [redacted], who said that there was nothing on the account that a transfer had been made nor was it even pending. [redacted] did not understand why Slate would not be able to stop the process because [redacted] would if the situation was reverse. [redacted] then called Slate 8:07pm and spoke to Emerson Polanca (spelling may be off). [redacted] told Emerson that [redacted] isn't showing a transfer or a pending transfer and knows there is still time to stop the request. At this point we were even willing to still do the transfer just to another account. Emerson put [redacted] on hold after saying he thought he could help. [redacted] was not able to help and connected [redacted] to another department that could. [redacted] was transferred to [redacted] who claimed to be a supervisor. [redacted] said they could not switch the transfer to a different card and could not stop the transfer. [redacted] asked [redacted] if he thought Slate had treated [redacted] fairly and had been upfront with her and [redacted]'s response "I'm not sure.."Desired Settlement: I was willing to give Slate my business if they could have switched the transfer to one of the other cards but they did not. I would like for Slate to return the $1960 to my [redacted] account and to cover any fees and interest with [redacted] if there are any. I do not want to do business with Slate. I was not told that if I did not notify them that they would move forward but even if I was I still received the notice to late.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called chase about a late fee and interest charges in January and February which were caused due to me being in US Navy and being out to sea and in different countries at time . I paid the balance in full as soon as I possible could when I had internet access.

I was told that all the interest charges and late fees were going to be refunded. I checked my account today and noticed I was only refunded 1 of the 35 dollar fees. I talked to customer service and supervisor they were able to refund me the interest charges but said they weren't able to refund 1 of the $25 late fees I don't think this was fair due to being cause to be being out to sea supporting this country of ares.

I canceled the credit card because of this I have been a faithful customer for 5 years now and I just don't appreciate being told everything was going to be taken care of and Chase couldn't make it happen what they said.

I also don't understand when I signed up for chase I signed up for military account for all and was suppose to have free overdraft protection so really don't even make since why was charged this in first place.IDesired Settlement: I want a refund for all of the late fees and interest charges I was told I would get back.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I received a notice via text that my account was overdrawn on 12/12/2013. Two checks had been fraudulently written and cashed from my account. The first on 12/11/2013 and the second on 12/12/13. My checkbook had been stolen from a locked vehicle on 11/27/13 and a police report was filed at that time. It was unknown to me that an old unused checkbook had been in the vehicle at that time, so that bank was notified immediately when it was known. Presently, the bank refuses to refund the money from one of the checks that was cashed in the amount of 222 dollars and a bounced check fee of 34 dollars. A complaint was made with the fraud department and it was determined that they would not pay for the check, despite it being fraudulent. No effort has been made to catch the thieves despite another attempt made on 12/16/2013. The checking account in question has since been closed and a new one opened. The old account number is 732167762.Desired Settlement: I would like monies returned to my new chase account and fees waived.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In 2000 I applied for a credit card for my son, [redacted]. I purposely kept a

low $3000 maximum to limit my exposure to lost cards etc. I haven’t had a problem until now. On June

12, 2014, a “friend” asked [redacted] to guarantee one night’s stay at a hotel since he had his wallet stolen.

[redacted] reluctantly agreed. With only a single night authorized, the hotel kept charging the card week after

week as the young man in secret kept staying at the hotel until the card was finally refused at $5322.16.

Neither me, the primary card holder, or my son were ever notified by Chase. My son went online to find

out the card balance since the statement comes to my home, and he pays the charges. That was the

first time we realized the fraud being done. He disputed the charges at the card fraud resolution site.

We haven’t been contacted by Chase, only billed for late charges and interest ($79.50). I have several

credit cards and I am periodically called for a questionable charge, and sometimes the card is “frozen”

until I am contacted about the charge. Although it’s a hassel sometimes, I support the process. With the

charges $2300 over the limit, we were never contacted by email, phone, or any other means.

I am taking legal action against the young man that posted the charges. In hindsight my son can see his actions were naïve, but still I feel my responsibility only goes as far as the card maximum of $3000. What purpose is a maximum charge allowance if the charges are allowed to accumulate far beyond that maximum. I feel betrayed. I have called and no one can give me a reason that that the charges kept being approved even after the maximum was crossed, and why we were never contacted. I feel Chase is at blame for a lack of oversight in protecting the financial wellbeing of its customers. In addition, Chase has also been extremely unhelpful and downright negligent in assisting me in obtaining a letter stating that our fraud claim was denied and the charges made by the hotel were paid in full. I have requested this information on multiple occasions starting in December, and Chase stated this information would be to me within 7 to 10 days. When I called again in early January 2015, I was informed by Chases fraud support team that the letter was on its way, and yet here it is, January 20, 2015, and the letter has still not arrived. This letter is necessary for my legal proceedings against the perpetrator for his illegal actions, and Chase’s continued negligence is only making the matter even more stressful and frustrating for both my son and myself, and only helping to ensure the other guilty parties in this matter get away with their crimes. If this is the kind of service that I can expect from this company, its seems plainly obvious that my long standing business relationship with them means absolutely nothing and I should give my business to a company that actually looks out for and is committed to the well being and protection of its customers.Desired Settlement: First and foremost, I want Chase Credit Card Services to take responsibility for their negligence in this matter and honor the charges my son disputed with you. As the hotel stated that no charges would be approved until my son authorized them, but proceeded to authorize them without his consent, not to mention that Chase gave either my son or I, any kind of notice to this even after the credit limit was so grossly exceeded is extremely unethical and likely illegal.

Additionally, as I have previously stated the Chase Freedom card fraudulently used by the perpetrator, had a MAX limit of $3000.00. The fact that Chase allowed charges to the card to exceed that amount is on Chase credit card services, and my son and I should not be penalized for their mistake. If Chase credit card service is unwilling give any consideration to the charges we dispute, at the very least, the maximum I should liable for is $3000.00. Chase should refund me all additionally monies I have paid them over that amount, as those fees were and continue to not be valid.

Finally, I would be greatly appreciate it, if Chase credit card services would actually be responsive to my requests to them to provide me with a letter showing the status of the fraud claims my son disputed. As I said, I requested in December of 2014, and which they said they would provide to me within 7 to 10 business days. If Chase is going to continue refuse to accept any responsibility for their negligence and unethical practices, they could at least have the respect and commitment to a customer who has been with them for 15 years, to provide me with the letter showing the status of the fraud claims my son disputed in the time frame they provided us. I need this letter promptly, so I can pursue the guilty parties for their illegal actions and ensure they are held accountable, since it seems evident that Chase credit card services will not.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I simply want my credit report from every bureau to delete my Chase account due to the inconveniences of not having my report updated as promised if I were to follow certain steps in which I have.Desired Settlement: I wish to have chase deleted from my credit report. I settled the account over a month ago. I understand reporting is a long process. I was told if I were to pay with a certain method of funds I would receive a letter from [redacted] Services ( collection agency that reps Chase) I would be able to have my chase account updated through the credit bureaus myself since I needed the status reported right away bc I am looking for a home. I've talked to chase reps who have not offered any assistance to expedite this matter. Please remove from all credit bureaus or complaint will not be listed as resolved.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Hi, I live in Hollywood, CA, the chase bank branch in Hollywood, CA, sent me a credit card now charge me for $50 interests that I didn't know.

Hi, I live in Hollywood, CA, the chase bank branch in Hollywood, CA, sent me a credit card with 0% APR, I remembered it was for 15 months that I had pay minimum with my checking account monthly.

I have not receive statement for awhile and not notified by any means there's interests on my last statement.

I called and complaint with [redacted] He only filed a complaint and the address on my credit card was not accurate.Desired Settlement: Please refund me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Dear Senior Vice President of Card Operations:

I am writing to express my severe disappointment in your program’s ability to protect me from unauthorized charges on my Mileage Plus card which I have held with your firm for at least 12 years. That means nearly $1200 paid in membership fees alone, plus your take of the interchange rate when I have used this card as a primary payment tool for all of those years, and whatever interest charges I have also paid. I feel that my custom is being prioritized lower than the custom of an unethical, theft-bent merchant, and without recourse to protect me, although I have a strong credit rating, good history with Chase and have not filed frivolous disputes.

In August 2014 I entered into a two-year cell phone loss, breakage and theft policy with eSurranty.com for my Samsung Galaxy S5, which I paid for on my MileagePlus Visa. A month later they mysteriously tacked on $8 and change in excise tax, but I did not find this problematic due to their explanation that they charge it in arrears.

In October, I filed a claim with this company for loss of my phone, including notarized affidavit, police report, etc. – all of their required documentation. On a different card, my Bank of America Merrill Lynch Visa, they charged an initial $206.46 for the deductible of $189, plus Illinois sales tax. They never delivered a replacement phone although they said one that had shipped to me had been returned to them on Nov 17th. More excuses. Some emails, no returned calles. Later again they charged that BAML card $189. I am disputing these charges through BAML and I have to say they are treating my custom with much more weight and value than Chase is doing, despite a much shorter tenure with them.

Meanwhile, on Nov 5th, eSurranty charged my MileagePlus Visa $206.46, another deductible plus tax without a new claim, without my permission, as a duplicate and erroneous charge. AGAIN on Jan 29, 2014 they charged me $189, the deductible cost without the sales tax, a quadruplicate charge without delivering any phone, or any statement why they did not replace the phone. Chase did nothing to block these charges although I had filed multiple past disputes against this company.

I tried to dispute the original policy cost, and the $8 excise tax, due to their non-performance against my contract. They kept promising refunds until it was TOO LATE to claw these back and Chase told me I would be responsible for getting the vendor to correct it, hands washed, sorry its too late. This was before I knew they had filed additional charges on my account with you for two more deductibles.

I find it extremely disheartening that:

- Chase agents talk to me and take down the dispute details and go through the whole process WITHOUT first telling me the charges are beyond the date range of being clawed back, which I have to find out through a postal letter, after spending frustrating time on the phone

- That charges, unauthorized, if made to a card number I once gave the merchant in good faith for a single transaction, are not considered fraudulent, and Chase is basically saying it’s not Chase’s problem to help with duplicate, theft-intended charges

- That Chase agents never previously suggested canceling and re-issuing the card so that the merchant no longer has my current account information

- That Chase is not listening to me that this company is owned by a convicted thief (card theft, larceny) in Florida and should be kicked out of the merchants’ associations, or at least blocked from future transactions as a problematic vendor

- That your agents tell me there is no guarantee that you can stop future charges from this merchant, even though you have ‘noted the file’ not to accept such charges

- That even though I requested replacement plastic and number, this may not stop future charges, due to limitations on your system, per Chase agents

- That although the vendor stated they would refund all my money, they delayed in doing so, and Chase will not help me make them make good on their promise to refund, due to the age of the charges

- That my business is not worth your enhanced help to protect me from these unauthorized chargesDesired Settlement: I understand that the $116 and $8 are beyond the claw back time frame. I understand that the $206 and $189 have been disputed, pending investigation. I expect rectification in the form of all of these charges being reversed or absorbed, including the most dated ones, out of value for my custom and the dishonest nature of the merchant. I also expect Chase to initiative tighter controls or a policy change to help customers who find themselves in my situation. I seek for Chase to recognize that unauthorized duplicate charges are everyone's problem, fraudulent and in need of being addressed more effectively, and not necessarily as the customer's sole responsibility. All of your customers deserve the benefit of the doubt against unethical merchants and protection of their account against unauthorized re-use of a credit card number, especially if charges from that merchant have been disputed prior to new charges being made. It is completely unacceptable that Chase would allow a vendor to perpetrate such actions and tell me, that this is my problem, because I once made an authorized purchase and now the vendor has my number. What protection does that afford me? How does that appreciate my business of 12 years? I will happily supply additional documentation including proof of eSurranty.com's registered agent being Angelo Maimone; a copy of his 15-page State of Florida rap sheet showing credit card theft and larceny; an email from Andy Noyes at the Illinois Consumer Services Division, indicating eSurranty is not registered to do business in the State of Illinois, and that the state would be sending a Cease and Desist letter; copies of web site system emails between me and eSurranty showing promises to refund; The original claim receipt showing $189 plus IL sales tax, other documentation. The only charge I approved on my Chase card was the original $116 on August 26th. The rest is graft.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase changes the conditions of my credit card account without my consent or prior notice. The card changed from Mastercard to Visa. The rewards associated with the card, namely earning 3% Rewards in the form of Subaru Dollars, were revoked without notice.Desired Settlement: Reinstate Subaru Rewards $ or issue credit for anticipated loss due to the cancellation of the program ($300).

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.