JPMorgan Chase Credit Card

Review: To whom it may concern,

I am writing to let the Revdex.com know what an unethical company chase bank is. They allowed someone to fraudulently open an account in my name. They have placed this account in my credit report and I have notified them on several occasions and yet they continue to tell me that I am responsible for this debt. They did not provide an original application which would prove that I did not open this account because my signature would be no where on there. They are rude and don't care about identity theft victims. They claim they did a thorough investigation but all they did is mail me billing statements that I had never seen and they say that it proves this is mine. I already retained my attorney [redacted] and I am taking them to court and file for Damages for the emotional distress they have caused me. I had a mortgage application in place which I lost my deposit on the property because chase failed to do the correct thing and remove the fraud from my name. I am writing in hopes that before I and chase incur drastic attorney fees they do the right thing and remove my name from this account. I don't have an acccount number but my social is [redacted]Desired Settlement: To immediately remove

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This is a credit card account of which I had a zero balance and used a promotional check for a purchase that was paid on 04-29-2015. I set up automatic payments through my banking institution for the first day of each month. Payments were made on May first and June first. Chase charged my account a $25.00 late fee for the month of May, stating that the the Due date is on the Twenty sixth of each month and the statement ending date is the first of each month so the beginning statement date would be the second day of each month.

Since I did not owe anything as of April twenty sixth, my payment on the first of May should have been applied to my May payment statement, not to the April statement which would have been due by April 26.

After talking to a Chase representative by phone the charge was removed but the late payment was not removed from my account.

I do not understand how this payment was not on time since it met the minimum due date and the payment was posted after the due date of April 26 and before the next ending due date of May 26.Desired Settlement: I would hope to see the late payment posting removed from the account, not just the late payment removed.

I also would like to see that others that were charged fees such as this to be corrected as well, although that is something beyond my control.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

My WAMU card was taken over by chase and immediately chase raised my interest rate from 12% to 25% and at the same time lowered my credit limit from $3000 to $1800 when I had a balance of $1776. The next interest charge would have put me over the limit increasing my interest rate to over 30%. All calls to raise the credit limit or lower the interest were denied. Chase also took over my WAMU business card and just closed it with a balance of over $2000 due. No rewards. No help. Always a new challenge from chase. How can chase just take over and change the terms of my agreement?

Review: A late was reported to the credit bureau in October 2013 or somewhere in that range because the Chase app didn't work. I called a few days later and they took my payment and said I would not show late. I show a late on my credit report and they rude on the phones and refused to help. This late was not my fault and they even waived the late fee at the time etc.Desired Settlement: Repair the late on my credit report that you reported.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was unfortunately the victim of identity theft. Over the course of 3 consecutive days, there were 3 fraudulent inquiries on my credit report. 2 of them were credit cards that were opened (one successfully) with American Express and Macys. I have worked with these companies to obtain a letter stating that these inquiries were fraudulent so that I can submit that to the credit bureaus and clear the inquiry from my report. There is one inquiry on my Transunion report dated 3/21/14 from BANK ONE NA. The address listed is PO BOX 71 AZ1 2523 PHOENIX, AZ 85001. (888) 438-9287. When I call that number, it is an automated Chase Mortgage number. I've repeatedly called and been placed on hold for more than hour. There is never a representative to help me. I need a letter from BANK ONE NA (or Chase, that I understand acquired Bank One) stating that this inquiry was fraudulent so that I can clear it from my Transunion credit report. They have been completely uncooperative as I cannot get a hold of anyone there to help me.Desired Settlement: I need someone from this company (details listed in the complaint description) to contact me to help me resolve this issue. This company made an inquiry on my credit - and I need to understand why and to have the issue resolved as it was not me who did it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase is not honoring a written settlement offer that was made by them through their hired agent United Recovery Services.

We received a letter dated January 8th from United Recovery Service. It stated "Settlement Offer" and proceeded to offer "Chase Bank USA, NA is offering you a settlement of $1,214.17 in 3 payments starting on January 22, 2015. Once all (3) payments of $404.72 each have been paid to our office on time, we will consider this account paid in full."

When we called to accept the offer they said they would not honor it and to call Chase. When we called Chase they said they would not honor the written settlement offer and instead demanded $3,600. We consulted with an attorney who said that that Chase is obligated to honor the agreement, even if they recalled the debt, because it was offered by their hired agent and the due date has not expired.

We just want them to honor the written offer and allow us to resolve this.Desired Settlement: I want Chase to honor the written settlement offer of $1,214.17.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered airline tickets through my rewards program. I could not use them at the time they were planned. I went to try and re book and found out I had a very short time to go. ( with in 6 days) when I spoke with the women she lied to me and told me that the airline was responsible in resovling this matter. it was actually CHASE banks issue. I want this honored so I can go on my trip that I used my hard earned money for. this isn't fairDesired Settlement: I would like atleast one of my tickets honored so I can go on my trip in a month. I don't even care about the other one.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On 13Dec2013 I purchased a laptop from the consumer BestBuy. I then followed up with BestBuy to dispute this on 19Dec2013 when I realized the item said it was delivered but unfortunately never delivered. After speaking with BestBuy I never got my issue resolved I then went to Chase to dispute merchandise I never received from the merchant. On 20Jan2014 I opened a claim with Chase to get this matter resolved. After waiting patiently waiting I received a email on 07Mar2014 stating that I was going a reversal debit for the temporary credit Chase provided me. So I then called and spoke to [redacted] with the claims department that disclosed to me that they are going to be reviewing this case. She then said to me if my signature doesn't match what they have on file compared to UPS signature I do have a valid claim and I Will not be getting stuck with the $191.24 charge. On 17Mar14 I noticed that the charge was the debited back to me . I called customer claims once more and spoke with [redacted] Which was one very rude individual ! He then told me it doesn't matter who signed for it, if its signed then its valid. I felt the ruling was unfair when I stay in a six unit building with 11 other buildings residing on the same block.Desired Settlement: That chase have more professional representatives and not rudely as [redacted] himself. I would also like for the $191.24 to get reimbursed back to account immediately .

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 21, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In September 2013, I was approached by a customer service rep from the Southwest Rapid Rewards Chase credit card. He told us about an offer to apply for the Premier Card and receive 50,000 points. I told him that my husband already had a Rapid Rewards Visa, but that it was not the Premier card. The salesman suggested that we could cancel that card and apply for the Premier card in my name. That way, we would be able to receive 50,000 points. It sounded good, so we applied for the card in the Phoenix airport. A few weeks after receiving the card, I noticed that I had only received 25,000 points. When I called to inquire about it, I was told that I had called too soon and I should wait a few more weeks. I called back a second time to be told that now I was calling too late. Since then, I have called multiple times and have been turned down every time. Now they are telling me that the offer I submitted was only for 25,000 points. I know that is not true! We only applied and switched cards for the 50,000 points. Also, I have never seen an airport offer for less than 50,000 points. On my last trip, I asked the salesperson in the Chicago airport if she had ever seen an offer for 25,000 points. She said she had worked for them for 2 years, and that every offer is for 50,000 points. I am very frustrated that Chase will not honor what they offered!Desired Settlement: I would like to see the 25,000 points that I am due added to my Southwest Rapid Rewards account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have since about April 2015 been trying to get Chase Bank to return funds which were incorrectly applied to the wrong Chase account number. My payment ended up in somebody else's account. My bank, Wells Fargo and I have tried contacting Chase on numerous occasions and have been told that I have to contact the other person to whose account the funds were given to. My response has been, why or how can I contact the other party when I am not the account holder and probably have no idea who that person is. Chase refuses to contact the other account holder and says that I have to. The catch to the story is that I was able to figure out that the other account holder is my ex-husband and I guess Chase assumes that I would know how to or would be just fine contacting him. Certainly not the case. It is Chase's responsibility to contact the other account holder, honor all the paperwork from my bank asking for the money to be returned.Desired Settlement: I would like assistance getting Chase to refund the payment that was incorrectly applied to the other account holder, per my banks requests, paperwork and phone calls.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 5, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I attempted to purchase an airline ticket using my Chase Debit Card (which I had secured at a GREATLY reduced rate as a result of poor customer service from the online travel agency) and, apparently, the combination of this transaction and a few others that I made the same day triggered a red flag in the fraud department. Instead of contacting me by phone to see if I authorized the transactions, Chase sent me an email asking me to verify whether or not these were authorized by clicking on a link within the email. In the meantime, they rejected my airline ticket purchase, causing me to lose a booking that normally costs over $1000 which I had been granted for $569.20. I followed up with Chase by phone to make sure that my card would not be rejected again and also to complain about their procedures that caused me to lose my discounted airfare. I spoke with 4 different customer service agents and fraud specialists and not one of them could give me a straight answer as to why the bank would not call me first--the last person wound up telling me that it is just their policy to email first, which I find both hard to believe and unacceptable, especially since so much fraud and identity theft is perpetrated through phishing emails (in which a scam artist pretends to be a company and tries to trick you into providing personal information online). I was also not given a satisfactory answer as to why they would reject my travel agency transaction without consulting me (mind you, they did not reject any of my other transactions from that day that they inquired about). Furthermore, no one was willing to say anything more than "sorry for the inconvenience" for causing me to lose my $569.20 air travel booking, which will now cost $1004.20.Desired Settlement: I have read the list of eligible Revdex.com resolutions and I am not sure where these fit, but I seek 2 resolutions: 1) I would like for Chase to do what needs to be done for me to receive my identical airline reservation back for the exact $569.20 that I was charged (and they caused me to lose). They can either pay the difference between the full fare (currently $1004.20) and my $569.20 or contact bookairfare.com and explain that they declined my card without my permission and work with the travel agent to get my previous reservation back for $569.20 or they can contact Delta Airlines to attempt to do the same; and 2) I would like it noted on my records with Chase Bank that I should be contacted by phone first in any cases of suspected fraud. A fraud department supervisor named Lauren told me that it is possible to set this preferred means of contact but that she was not sure how to guide me through the steps on chase.com, so she transferred me to a customer service agent named [redacted] who ultimately told me that it is not possible to change, which can't be true for the reasons I detail above, in my description of the problem.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I did not know that I would have to apr on my tranfer amount and the balance as well. I didnk know this was some promotional rate they puching and lying about just to make money off of me. I'm not happy about this at all. This is the worst card ever. They are false I was given false information. I want chase to do right by me. and offer and get this card straighten out. I paid on time Im very very unhappy.Desired Settlement: Since the false information was given to me by chase customer service to sell their card. I would never agree to have to APR and a high intrest rate. I ask about the card I was never told. I want intrest to go away on the card and on the tranfer balance. I;m so upset this pulling my score down. Chase is about themselve not about the customer.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 13, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I Opened a business credit card. I cracked a tooth so I used one of my cash advance checks for 1000$. Went into the Chase branch on 11th and Tracy blvd. The banker told me as long as I paid over my minimum due, the remainder would be applied to the cash advance. So come to find out my 1000$ is now 1862.$ not one penny was applied. So now Chase tells me to pay off my cash advance at 24% I need to pay my credit card off at 13% interest.I was misled. Their banker gave me inaccurate info. I had paid more then enough to pay off my cash advance. I have talked to 4 different reps. How can this be right.? I should be able to pay off my credit card the smartest way financially. I have been taken advantage of and Chase will not apply any of the money I paid to my cash advance.Desired Settlement: I want Chase to keep their word. Apply the money to the cash advance . Take the interest they charged me by not applying the money when they should have and pay it towards my credit card balance. This just makes the most sense.( At least to the customer)

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a loyal chase cardholder since 2007. I have made both large and small purchases and have always paid on time. I have 4 chase cards, all of which I use regularly. I have a chase sapphire that I use for all my travel purchases. I have a Chase United card that I use for my airline purchases, I have a Chase Amazon that I use for online purchases, and a Chase Slate card for which I did a balance transfer. I have good credit. Recently, I moved my apartment and also got a lease on a new car. Additionally, Wells Fargo offered to increase my credit limit so I can make my down payment on the car, but they did it through an UNAUTHORIZED credit inquiry. Just yesterday, I was informed by chase that ALL FOUR of my accounts were closed. these are accounts I use every day and always pay on time. There has been NO irregular activity on the account and I am so confused as to why all my accounts were closed. They told me it was because I had "too many inquiries on my credit". How is that a valid reason. I have had outstanding credit with Chase for over 8 years and now they just take everything away?Desired Settlement: I demand that all four of my cards be reinstated. If there is a compromise, please at least leave my chase sapphire card, which I use the most frequently, and my chase United card, which I have had for 8 years open. To close all 4 of my cards is unfair and poor business practice.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on July 9, 2014. They should receive our correspondence

within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

Review: Hello,

I need your assistance with my dispute against JPM Chase.

Kindly note that to prevent credit card theft, I did not include my credit card number on this dispute; but, however, I am sure Chase has the ability to look up my account using my name & address (and the last four numbers of the credit card in question is (2271).

I had applied for the Chase Slate Bank Card because their promotion at that time was very attractive, which was:

1. 18 months interest free financing (on purchases and balance transfers), AND

2. No fee on balance transfers (if opened within 60 days).

However, this was not the case for me:

On Jan 03, 2014, I had applied for this card on-line.

After applying, like most credit cards, I was informed (in my opinion) that a decision will be made and I will be receiving a letter shortly of the outcome by regular mail. But, however, according to Chase (their customer service dept) told me, that I was approved on this date (Jan 03, 2014 – the date I applied on-line).

On Jan 11, 2014, I received my new Chase Slate card and was activated. Prior to this date, I had no knowledge of the approval of the credit card OR the credit card number.

In today’s economy, I wanted to save some money and had combined all my outstanding debts and took advantage of their promotional offer (18 months interest free financing AND no fee balance transfer).

On Mar 03, 2014, I had requested a balance transfer of $8,800.00. I thought that this date was within the 60 days period (before their promotion expires).

According to Chase, I was incorrect. For that balance transfer, I was charged $264.00.

They told me, according to them, my promotion expired three days ago; AND that their promotion started on the day I had applied on-line (which was Jan 03, 2014, not the date I received the card or the activation).

I had pointed it out to the customer service rep that it would not have been possible for me to know that, since:

1. I was unaware that I was approved (on Jan 03),

2. I did not physically have the card on that date – I could not have executed a balance transfer,

3. The new credit card was sent to me and was activated on Jan 11 (it should be that date that the 60 days should be counted).

The customer service rep was emphatic and would not listen to what I had pointed out.

As mentioned above, I wanted to save some money on interest; but instead, I was blindly charged by JPM Chase for $264.00 (for the 3pct balance transfer fee of $8,800.00). In addition, I was not given the 18 months interest free financing, but was just given 13 months (ending Apr-2015).

That is why I am writing to you for assistance. Can the Revdex.com mediate and assist in waiving the interest fee AND extending the 18 months interest free financing to Sept-2015 (18 months from Mar-2014, as per their promotion). If waiving the fee is not possible, perhaps they can reduce the fee.

Kind Regards,

[redacted]Desired Settlement: The business should honor what they advertise " No fee on balance transfers (if opened within 60 days)". I was hoping 60 days to count from the day I actually activated my credit card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I HAVE BEEN CHARGED INSUFFIENT CARD FEES FOR CHARGES THAT CHASE BANK PROCESSES WITHIN ONE DAYS TIME WITHOUT GIVING ME TIME TO DEPOSIT MONEY INTO MY ACCOUNT WHEN THEY NOTICE THAT I DON'T HAVE THE MONEY IN MY ACCOUNT TO COVER A SPECIFIC CHARGE. hOWEVER OVER THE PAST 11 YEARS I HAVE NOTICED THAT IF I HAVE MORE THAN ENOUGH MONEY IN MY ACCOUNT TO COVER SPECIFIC CHARGES THEY DON'T PROCESS THE CHARGE UNTIL 2 THRU 3 DAYS LATER. I RIGHTFULLY BELIEVE THAT CHSE BANK IS DOING SOMETHING ILLEGAL, AND AFTER THIS COMPLAINT I WILL CALL THE ILLINOIS STATE'S ATTORNEY'S OFFICE AND FILE A COMPLAINT WITH THEM AND WHO ELSE THAT I CAN IN REGARDS TO THEIR PRACTICE OF THE INSUFFIENT FUNDS FEES. I HAVE FROM TIME TO TIME ACCEPTED FAULT OF SOME INSUFFIENT FUNDS FEES BY THEM BEING MY FAULT, HOWEVER WHEN I DO BELIEVE THAT I AM NOT AT FAULT, I CALL AND ASK FOR A REFUND. HOWEVER IN THIS INSTANCE, THEY WERE STATING THAT THE FEES WERE VALID, AND THERE WAS NOTHING THAT THEY CAN DO. I TOTALLY DISAGREE, AND WILL CONTINUE TO FIGHT THEM AS NECESSARY UNTIL THE RIGHT THE WRONG THAT WAS DONE TO ME. I HAVE MADE SEVERAL ATTEMPTS TO DEPOSIT MONEY AFTER BANKING HOURS ONLY TO TRAVEL TO NUMEROUS BRANCHES AND NOT BE ABLE TO DEPOSIT MONEY DUE TO THE FACT THAT THE ATM MACHINE IS EITHER NOT IN WORKING ORDER OR THAT IT CAN NOT ACCEPT DEPOSITS AT THIS TIME.Desired Settlement: A REFUND TO MY ACCOUNT IN THE AMOUNT OF 1 AND 1/2 INSUFFIENT FUNDS FEE WHICH WILL TOTAL $51.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 2, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: United Airlines and [redacted] Loans partnered with a mile per dollar advertisement. each company blames the other. awarded nothing as a result

I opened a loan with [redacted] in Jul 2014 and was approved and would be awarded 24,000 miles with united mileage plus program one mile per dollar amount loaned. I contacted [redacted] in Aug regarding when the miles would be awarded, I was told to wait 4 weeks. 5 Sep 2014, I contacted them again and they reviewed the loan application and verified I should have been awarded the miles and they would submit the request. 15 Sep 2014 received and email stating they submitted the request but large airlines take their time to add miles. I contact united management and customer service several times and my account is not associated with united from [redacted] and united would add the miles right away if [redacted] would do their submission to them. Also [redacted] stated it takes weeks to add. I believe I waited long enough to prove this issue is very deceptive from [redacted]. The representative I spoke with today 21 Oct 2014 was very unprofessional and had an attitude regarding my complaint...does not make sense why would she be upset, I am the one with the problem I contacted both companies each one faults the other. However, there is no issue with them withdrawing my payment monthly nor does it take 4 weeks to extract payment, but regarding a promotion they partnered with refuse to resolve and take care of their customer very deceptive approach on both [redacted] and United Airlines. Mileage account JRK 18239.

Dear [redacted],

Thank you for reaching to [redacted]. We apologize for the wait but this is due to United's quoted timeline. We have already submitted your request to them but unfortunately, large airlines like United do not move very fast on fulfillments such as these. They quoted us 4-6 weeks for these fulfillments. We will escalate your request to United again.

Thank you for contacting [redacted].

Sincerely,

[redacted] Client Services

--------------- Original Message ---------------

From: [redacted] To:

Subject: Re: Re: United Mileage Rewards Programs

Sir/ma'am, can we look into the miles for my mileage plus united account nothing posted yet

On Sep 5, 2014 5:15 PM, "[redacted] Customer Service" <[redacted] Dear [redacted],

Thank you for participating in the United Mileage Program. We looked into your inquiry and found that you have earned 1 mile per dollar from your [redacted] loan. And so I am reaching out to you to inform you that we will be adjusting your mileage rewards to add 24,000 miles in the next 4 weeks.

If you have any questions or concerns please feel free to reach out to us. Thank you for being a valued member of the [redacted] family.

Warm Regards,

Customer Advocate

--------------- Original Message ---------------

From:

To:

Subject: Re:

Dear [redacted],

Thank you for participating in the United Mileage Program. We looked into your inquiry and found that you have earned 1 mile per dollar from your [redacted] loan. And so I am reaching out to you to inform you that we will be adjusting your mileage rewards to add 24,000 miles in the next 4 weeks.

If you have any questions or concerns please feel free to reach out to us. Thank you for being a valued member of the [redacted] family.

Warm Regards,

Customer Advocate

--------------- Original Message ---------------

From:

To:

Subject: Re:

Reply

Forward

[redacted] Denson [redacted] Oct 8 (13 days ago)

to [redacted]

Sir/ma'am, can we look into the miles for my mileage plus united account nothing posted yet[redacted]Desired Settlement: Add miles to my mileage plus account [redacted] as advertised. Both companies are playing the blame the other game. Not amused, very deceptive practice and unfortunately a member of the armed forces serving proudly against foreign enemies and yet I am the one left without. Not fair and very deceptive practices.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 04, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 04, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have contacted the Chase company several times regarding the disputed matter. They refuse to remove the charge of 276.00 from allure resort off my card and continue to charge me interest. I advised them that I booked through expedia.com that expedia and allure knowingly falsified images and advertised lavish images of the hotel and described it as a fine luxury resort. The hotel had no water in the pool or spa and was under construction the restaurant and cafe were closed the rooms ac and sleep number beds broke, the place was rat and roach infested. This place is not a resort, its not even a motel it should be condemned. I had no place else to go as this was Easter weekend couldn't find another hotel to stay at last minute so we were stuck. We tried to leave but were threatened by the hotel they would charge us anyways as we had a booked agreement. Since they would not release are funds we could not leave. We could not find a hotel in range that had an opening either. Our claim is that they lured us to the hotel on false images and documentation they provided on the website. Had they disclosed the true and accurate images and lack of amenities no one would have booked a hotel here and that is exactly why allure resort continues to commit the fraud that they do. it is false advertisement.Desired Settlement: I want the $276.00 credited back to my account plus interest. Or give me the legal departments address and name so I can file a small claims suit with my local court for the charges in question. I refuse to pay for something that wasn't as described or delivered as agreed upon.

Business

Response:

Tell us why heTell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 9, 2015 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you. re...

Consumer

Response:

Review: On 05/01/2014 Chase decided to close my accounts. They never gave me a reason and that's fine, they have that right. I just want the balance of my accounts with them. I waited more then 30 days to give them ample time to process my refund.Desired Settlement: I want the balance of said accounts plus any fees they may have charged.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and mailed a detailed response directly to the customer on June 30, 2014.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: On 6-4-2015, I applied for a chase freedom credit card after hearing so many good reviews from it. When I submit my application I found out it was denied, not because of my credit score or income, but because I had "too many" account opened within the last two years. Seriously?? I have heard of too many accounts in the last six months but not two years. My credit score was great, I had no negative info reporting, and only two credit inquires one of which was several months old. I called their underwriting department who immediately told me there was nothing they can do and to have a nice day.

Now here is why I am upset. Prior to me applying for this card, my friend (we will call him Dennis for security reasons) went into a chase branch back in December of last year. He went in and a personal banker convinced him to apply for the same (freedom) credit card. Within five minutes he had been approved for a new credit card. My friend however DIDNT EVEN HAVE A JOB. He had been unemployed for MONTHS, plus he had almost $10,000 in debt, AND he had no more than $100.00 to his name.

So you are telling me that I cant get a credit card with chase even though I am a responsible user who has never been late and never carries a balance over $150.00 yet my friend with tons of debt and no income what so ever can get approved?

First of all, what chase did was illegal and I am considering taking this to my attorney general for predatory loan practices and it was very immoral. We bailed these big banks out in 2008 for this VERY reason and here they are again giving out loans and credit to those who cant afford it in the hopes they will default and pay tons of penalty fees.

Ridiculous.Desired Settlement: What I want is my application to be approved. If my no job friend can get a freedom card I do not see why in the [redacted] I can not.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you