JPMorgan Chase Credit Card

Review: Never before have we had issues with any credit cards until we got the Chase Mileage Plus Card. We have had our identities stolen four times and have to change everything. Our bills are automated and it also declines automated charges which hurt my business every single time we have to reconcile the stolen identities. Every time I call Chase, they are incredible rude and flippant regarding the frustrations around a stolen identity. We stay with them simply due to our miles from United. We need a better security system to protect me and my family's finances.Desired Settlement: We are simply looking for more security attached to our accounts.

Consumer

Response:

Over the past 18 months Chase has been unable to protect our identify from people obtaining our credit card information. We receive notices that someone has stolen our credit card number to make purchases. I have had a number of other credit cards and this has never happened to this extent. We have had this happen four time since we have had the card. It is burdensome to have our credit card information stolen time and time again and Chase is unable to protect the card. Our name and address is:[redacted]Thank you so much for your help.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In 2010 I set up a payment schedule with them to auto deduct my monthly payments fro Chase Card account [redacted] as a special program where they offered a zero % finance offer if I set up auto payments to clear the balance. The rep failed to let me know that it was only set up for 12 months. After I looked online and noticed that the payments where not being deducted anymore after 12 months of auto deduct payments from my Chase checking account,, I called and set them up again. I did not miss any payments nor was I late. The rep then set the payments up again in 2011 and failed to start it on the month that I called and set it up for the next month leaving a balance on the month that I called in. The payments began to come out again for the next 24 months. I pulled my credit report to find that they had been reporting me late every month on all three credit bureaus. I then called them and asked why they had been reporting me late when they had been deducting the correct amount that the rep had set up for me. They told me that the rep had made a mistake and not taken out the amount owed the month that I called and thus causing me to be behind one month. I trusted that the rep had done his job and set this up correctly. I received no notices through the mail explain that I was behind. I am demanding that they remove the negative listings from all thee credit agency's immediately because this was their representative set these scheduled payments up wrong in the first place. I was not given the chance to pay on my own. This had to be set up my one of their reps and auto deduct in order to take advantage of the zero % finance offer....Desired Settlement: Please delete all negative listings with all three credit bureaus.....

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JULY 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have had several issue's with this company. These issue's began in January of this year. I have sent two separate request for detailed information via USPS, concerning this account. This company has chosen to ignore both request or have refused to provide the requested documentation. The problems began when I was contacted by an individual from one of this company's call center. The call center was located off shore and the individual could not speak clear, concise English. Additionally, it is my opinion that this individual could not understand the English language. The phone call did not go well at all. And I freely admit that I was less than respectful to this individual. This individual was informed that I was in fact disputing a certain dollar amount. I followed this verbal dispute with a written letter of dispute. Which this company either refuses to acknowledge or chooses to ignore. Additionally this company has placed false information on one or more credit reports through the credit bureau's. This company has received a payment every single month. This company needs to be made aware that I will not tolerate threats in any form. This includes both expressed and implied threats. Nor will I tolerate any of the bully tactics or attempts at intimidation or discrimination.Desired Settlement: I fully expect this company to provide the detailed information that has been requested. As well as acknowledging the monies that are in dispute. As well as removing any and all negative information that has been placed on my credit files, when this negative information is completely false. Should this company choose to continue to ignore my request, I am considering filing a formal complaint with the Attorney General Office as well as considering bringing a civil suit in small claims court. I am sure this companies legal department is fully aware that an attorney is not a requirement in bringing any type of civil suit, unless I so choose to bring an attorney into these issue's. Instead of assuming something that one of your call center employee's has typed onto a computer screen. You need find out the facts. I am also considering contacting the Federal Trade Commission. Please do not think, I am impressed by this company's legal department, nor will I quiver in fear. I will not go away quietly, simply due to some call center it telling me, I have no choice but to accept what this company says, or what decision this company thinks I am or am not entitled to. I fully intend to fight this in any manner that I have to. I hope this is clear to any who read this. I strongly suggest you get your facts straight immediately. Instead of assuming something. that very well may be proven false.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My current credit is reporting an old debt in many ways.

I Have an the same debt that is reporting several times,the same debt appears as:

A. [redacted]

B. Judgment [redacted] - filed and obtained without you EVER being made aware.

C. Chase [redacted]

To top that off Chase account [redacted] also duplicates as

A. Judgment [redacted]

B. Formerly reported as [redacted]

I was told that this would be resolved by chase and the proper information would be sent to the Credit Bureau's.Desired Settlement: I consider this defamation and I want this removed from the 3 credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I objected to a $532.12 charge to GOODY TICKETS posted to my account on Feb 14 2014.

Goody tickets sold me play tickets for a 2pm performance that did not exist at [redacted] Chase Cardmember Services denied me once .I resubmitted my claim and received a letter denying me again and informing me that they notified 3 credit agencies with my information.

I have paid the false charge and my account has always been on time and in good standing.

I feel I am being punished for submitting a claim and worry that my credit rating is in jepordy

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I can no longer afford the payments on my Chase credit card and they are unwilling to help.

--on 11/13 I spent 1 hour 34 minutes on the phone with [redacted] submitted a "plan" for $122 per month/60 months/6% interest. I referenced a previous

discussion with [redacted] ext [redacted]), around May 20th.

After a lenghty hold and [redacted] "submitting the plan to underwriting" [redacted] told me we needed to get Judy's groupinvolved and transferred me to "[redacted]". "[redacted]" seemed to

have no idea what had been discussed with myself and [redacted], and offered to have "[redacted]" call me back. As I wasasking [redacted] a question, I was disconnected. This is quite

frustrating after spending the 1hr 34 min on the phone.

on 11/14, I received a call from Chase escalation department and was informed that my account was not eligible at this time for any assitance as was told I should just contact a credit counselor.

*I have been what I thought was a "valued" Chase credit card customer since 2003. However my interest rate has been at 29.99% for several years. I have repeatedly asked for help and have been told "we review accounts from time to time to see if they're eligible for a rate reduction but yours is not". It seems my account is not "eligible" for anything. I can't understand why this account can't be converted to something that is eligible.

This has been the same response I've been getting for almost 4 years. I have been a customer since 2003. Chase just reported $5.6 Billion 3rd quarter net income, and I believe 29.99% is insulting for a "valued" customer. When I was offered their "program" in May 2014, there was never any discussion about "qualifiying", it was a done deal as long as I was ok closing the account. Now, I need to qualify for their "program". There is no consistency to their responses and it's hard for me to believe that a bank as big as Chase can't find a different bank product that will lower the interest rate for a loyal customer.Desired Settlement: Honor the program that was offered in May 2014 or reduce the existing interest to at least 15%

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I paid for a wedding vendor to provide a service during my wedding, which she failed to do. I have an email from that vendor agreeing to give me a FULL refund and since she didn't have my credit card information on file, she told me to file a dispute with Chase to get my money back, and that she would agree to it. I filed this dispute with Chase in May. It's now July and Chase just sent me a response saying the payment was valid. Let me make this crystal clear. THE VENDOR AGREED TO RETURN MY FUNDS. IN WRITING. CHASE KNOWS THIS. They have the email with the vendor telling me to both file a dispute with Chase and that she agreed to a FULL refund.

The way Chase is behaving is ridiculous- They have everything they need to reverse the charge and they are behaving in an incredibly disappointing fashion. They need to get their act together. The vendor is not disputing this charge back, and there is no reason why they shouldn't give my back my money.Desired Settlement: Chase needs to refund the payment as this is both the wish of the vendor and myself.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 10, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: A business charged an amount to my account without my authorization. I called Chase Credit Card Services to dispute the charge and explained that it was charged without my permission. Chase opened a dispute and sent me a post card with "Please know that the merchant is given time to provide relevant information. We will contact you within the next two billing cycles with a resolution or update." I disputed the charge in November. In February the credit for the amount was posted to my account. I never received any other communications from Chase and believed he issue had been resolved. In September, I received a call from a collections agency indicating that the disputed charge had never been resolved and I was still responsible to pay for it, including the accrued interest.I contacted a service representative at Chase who indicated that the merchant had never replied to its inquiry into the charge so they closed the dispute.I contacted the merchant who had replied to the inquiry from Chase on January 4th and received a reply back form Chase indicating that they were still disputing the charge. The merchant again replied on February 6th. None of this information was passed on to me as it said it would be according to the information on the postcard.I believe that Chase was negligent in following through with its own policy of contacting the customer with a resolution or an update.It is also important to note that Chase may resolve the charge on a customer's account as far as Chase is concerned, but the merchant may not agree. When a customer disputes a charge it doesn't mean it will be resolved and Chase will not stand behind the customer.I am so unhappy with what happened and Chase's lack of integrity that I am closing my account that I've had with them for 15 years. The customer service and how this was handled isnot what I want in a credit card company.Desired Settlement: I would like Chase to pay for the $6.00 fee that resulted in this going to collections because if Chase had informed me, I would have taken care of this long ago. I will also be filing a complaint about the business that charged this in the first place without my consent, but if Chase had done what it said it would do according to the postcard and contacted me, this would never have gone to collections.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 30, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My name is [redacted] and I have had a chase account for 15 months. When I opened my account, I had less than perfect credit, and I was told that I was only eligible for a prepaid “Chase Liquid” Card. I was also told that after 9 months and at most 1 year I would be eligible for an upgrade to the military Banking service that they offer. It has now been 15 months and a couple of days ago I went back in to chase to try to upgrade my account and they told me that even after 15 months, I was not eligible for military banking. Which, I don’t understand why, especially as multiple businesses are raising awareness for hiring and taking care of veterans and chase explicitly says that they take extra special care of Veterans, that I am still paying a fee for a bank account, especially when there is a military banking service that I believe I have earned after 4 years of active military service and 2 combat tours overseas defending our great country. I asked them why I was not eligible for an upgrade and they explained that I would just need to wait “awhile longer”. No specific dates, nothing. I have used this account as my sole account for all of my direct deposit and practically all of my purchases and I believe that after 15 months of continuous spending and depositing money into this account, I am eligible for an upgrade to Military Banking. I would like to have a regular bank account with chase so that I can bank without paying a fee every month and having so many limitations on spending, withdrawals, and fine print; I am having a hard time using the money I am working hard to earn. If however, I am still not eligible for military banking, which apparently isn’t military banking, but only military with great credit banking, I would like at least to have an explanation as to why I am not being given the banking service I have earned.Desired Settlement: I would like my chase liquid account to be upgraded to Military Banking.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 22, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: I had a Chase credit card which I used strictly for purchases on [redacted]. In November I received an email from Chase stating that there was suspicious activity on my card. I contacted them immediately and there was an unauthorized purchase on that credit card. Chase removed the fraudulent purchase, cancelled the card, and issue me a new one, although I did not request a new one. Again, I only used the new one a few times for [redacted] purchases. The original card had a zero balance, and payments on the new one were always paid in full.

I received a call from someone at Chase, stating that I still owed them a balance from the original card. I stated that was not the case, that the original card had a zero balance when it was cancelled. They then stated that I owed a balance on the new card. I stated that this was not true as each statement had been paid in full by me. They wanted to know if there could be fraudulent charges on the second card. I stated that there could be since there had been one on the previous card. Chase stated that they would report the charges as fraudulent, and they would cancel the second card and issue me a new one. I stated I did not want another Chase card.

On Monday, February 23, 2015, I received a voicemail from [redacted] from Chase Fraud Services, requesting that I return her call at [redacted]. I called her and was informed that I still owe the balance, that she had attempted to contact [redacted] about the charges in question, that [redacted] refused to give them the information, and that my [redacted] account would probably be suspended if I did not contact them. I contacted a representative from [redacted], who stated they had no record of a call from Chase, and there was no issue whatsoever with my [redacted] account. She checked the charges in question, and some of them were made by me; although the fraudulent charge from the previous credit card was not made by me.

When I returned the call to [redacted], she stated that I was responsible for the charges made by me, which I agreed with, and stated I had already paid them because both of my Chase credit cards had zero balances as I paid them in full when I received them. Joanna then informed me that they had issued "temporary credits" on the new card, and therefore my account was not paid in full because I still owed them the credits they had given me. I asked why I, the account holder, was not informed when the new credit card was sent, that they had put temporary credits on the account. Nothing was ever said to me about temporary credits, which I think the account holder should be made aware of. Since I paid what was listed as the balance in full on the credit card, as far as I'm concerned, the balance is paid in full. Since Chase didn't choose to tell me about the temporary credits, I feel that is their problem and not mine. Joanna stated I was still responsible for the temporary credits, which I stated I was not going to pay since they were not authorized by me. She stated that since I had indicated the charges were fraudulent and they weren't, that I was still responsible. I told Joanna that I had said the charges "might" be fraudulent because I knew I had paid my bills in full when they arrived, and therefore, if there were additional charges, I didn't know what they were without an itemized bill. I also stated to Joanna that she had lied to me about contacting [redacted] (which [redacted] had no record of) and telling me my [redacted] account would be suspended (which [redacted] assured me was not true), so therefore she could also be lying about the temporary credits. She asked me why I would think she would lie to me. I said because she already had (which I had verified by a call to [redacted]).

Chase is still insisting that I owe them a balance because of THEIR temporary credits on the new credit card, which, as I have stated, I was unaware of. I assumed that if there were further charges they must be fraudulent, and did not knowingly tell Chase that I had fraudulent charges, only that they might be because I knew I had paid my bills in full.Desired Settlement: I would like Chase to get rid of the "temporary credits" that THEY placed on my account without my knowledge. I have a zero balance on both of the cancelled credit cards, and would like statements showing a zero balance on both. I would like Chase to stop harassing me. Thank you.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: 2 accounts with Chaseending 3002 has charged $245.00 in 2014 fees, and total bill is $630.72ending 0238 has charged$243.91 in 2014 fees, and total bill is $,583.03I have informed Chase that I am not working and still $35.00 each month for fees; I am sorry but I do not have the money to pay a cent at this time.My Mother owes me some money and I have asked to pay 40% on what the actual amount is not including the fees added in order to pay off and close these 2 accounts..I have not been able to get the help I need from Chase. Please help me. [redacted]Desired Settlement: I will pay 40% of money without the fees which is: $405.00 without fees addedI will pay 40% of money without the fees which is $1,339.12 without fees added$1,744.82 total minus 50% would be: $700.00 to pay in full these 2 Chase accountsPlease help me. I just turned 23 and I don't have a job.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have been a Chase Ink business credit card customer for many years. I had a single late payment 4 or 5 years ago while on vacation. Chase then increased the interest rate to over 20% despite my best efforts to resolve the issue. I have called customer service many times since then and most recently today. They refuse to help me even though all I have done is pay my balance down month after month for years. I refuse to use the card for new purchases because the rate is sky high. This is one of the worst credit card companies out there.

Review: We paid off our account with them online for $3053.00 which online said was the total owed. I just got a new bill in the mail and they charged us $38.11 refusing to waive as it was supposible interest from 6/24-7/17 when I paid online. That total was not in the final online total at all. Rude supervisor and customer service repDesired Settlement: We paid over $3000 in full this charge should not even be in existence.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 4, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a Card member with Chase Freedom since 2007. I pay my balance in full every month. My January bill ($651.15) was due on Feb 13, 2014. On Feb 13, online banking with my credit union was down and I was unable to transfer money to make the full payment. I paid $400 on 2/13/14 and the remaining $251.15 on 2/14/14. I was assessed an interest charge on my Feb 16th statement (1/17-2/16/14), which I expected. I then paid my balance ($718.89) in full on 3/11/14, before the due date of 3/13/14. They then charged me another interest charge on my March 16th statement (2/17/14-3/16/14) when I had no balance on which to charge interest. The full balance of my January statement was paid by 2/14/14, 2 days before this statement started and the February statement was paid in full prior to the due date.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Please note: there was an earlier case # this year that you may still have on record.I was assured by one of Chase's executives that advertising mailings would no longer be sent to our address. They stopped for a while, but I have received three in a very short period of time.I would like to re-open my original case. If that cannot be done, I'd like to open a new one.Desired Settlement: Obviously, I was lied last time. Let's see what they have to say this time.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My name is [redacted] My date of birth is 04/01/1989. The last four digits of my social are [redacted] and the account in dispute is my Chase VISA ending in [redacted]. My Complaint involves a dispute on my chase account in the amount of $700 (transaction date: 08/01/2013) with the merchant "MACY*S EAST [redacted]".I filed a credit card chargeback where I claimed that I was issued a refund receipt, hence owed a refund from the merchant " MACY*S EAST [redacted]". I even provided Chase with proof of the refund receipt. I was issued a temporary credit and later told to fax in this receipt. After faxing in this receipt multiple times to the number given to me by a Chase Customer Specialist, the case was closed citing that the receipt was "not visible" via fax. I uploaded this receipt to Chase via the website, and I was told that a customer service specialist would get back to me. I was later told by Chase that the merchant " MACY*S EAST #0053" stated the refund receipt was not valid. I then proceeded to provide Chase with my private banking statement which showed the merchant "MACY*S EAST #0053" charging my private banking account in the amount of $700--I also explained that this was the basis of my dispute. I had returned the merchandise and was to be refunded on my chase, after which I would pay for the merchandise with a different means. I took it a step further and provided Chase with an email from MACYS HQ showing that a refund should have posted to my account. After this occurrence, I never heard from chase again. On 10/22/2013, a "SALE REBILL" of $700 AND an "ADJUSTMENT REBILL" of another $700 was debited to my account making my account go over the credit limit. I contacted Chase and was told this was done in error and would be corrected. On 11/15/13, an "ADJUSTMENT REBILL" of $700 was credited to my account. However, this was simply a credit to correct the accidental additional charge posted earlier. The original amount/sale has not been re-credited and I have no idea why. Chase has neither contacted me, nor provided any additional information. It seems that Chase, despite being tasked with providing great customer service and attempting to help the customer at all costs, prefers to side with the merchant irrespective of the abundance of documentation provided and effort that I exhibited to support my claim.Desired Settlement: I want my Chase card ending in [redacted] to be credited in the amount of $700 as I have acted in good faith pursuant to the claim that I initiated.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 16, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had truly wanted to wait until Friday, 11JULY to submit this complaint after talking with '[redacted]' from the Chase Fraud Dept. on Saturday, 5JULY; however, after my interaction with [redacted] from Chase customer service today (7JULY) I cannot simply stand by any longer and hope Chase customer service will improve. Quick bottom line is my card was flagged for a fraudulent charge on Saturday, which I confirmed to be true. Unfortunately the experience I encountered during the first call, in addition to today's call, have left me wondering if Chase cares about card members such as myself who have been with Chase for 8 years and continue to be 'model' members. During my call on Saturday, [redacted] confirmed three things for me, and said I could check on any of them by simply providing the last 4 digits of my old card (x5106). She confirmed a new card would arrive today (7JULY), which I'm happy to report looks to be the case. She confirmed that within 72 hours the Fraud Dept. would be able to answer any questions I have on this fraud case; and she confirmed that someone from the Chase customer service team would in fact be taking a holistic look at the unfortunate string of interactions and experiences with my Chase card, which could also be confirmed by "simply providing the last 4 digits of my old card." I promised to refrain from any further actions until I called on Friday to verity the last two were being looked into.

Today I called Chase because I wanted to discuss chip+pin technology with the cards, as my wife and I are traveling overseas next month, so I wanted to ensure that would work in addition to verifying our card (Chase Sapphire Preferred) does not charge foreign transaction fees. I spoke with [redacted] from the Orlando office, who sadly could not do a single thing for me because I could not confirm my new card number and refused to give my full SSN over an open phone line (new card has not yet arrived). Now doesn't this contradict what [redacted] told me on Saturday--just provide the last 4 digits? I explained to [redacted] that she should be able to answer the chip+pin and foreign fees without any account details, but she refused on account of not knowing what type of account I had. I then asked her to capture this unfortunate experience and add it to the notes that [redacted] started on Saturday so the individual who will be looking into the string of events sees this as one more issue. Once again, this could not be completed because she does not have access to my account, nor could she show me where or how to access the full 16 digit new account from chase.com's website. So we were at an impasse. [redacted] said the only thing that could happen is for me to speak to someone in the Fraud Dept. who could access my account and add the notes. She then agreed to stay on the line until the transfer completed. After a few seconds she came back to tell me there was a high call volume that was exceeding 5 minutes and she could not stay with me for 5 easy minutes. So I could either roll the dice and wait on hold in hopes of not being disconnected or hang up, which I opted for the latter. I would like to reiterate that Saturday night when Chase called me to discuss the fraud charge, I spoke with someone who was going to connect me to a supervisor. After a few seconds the line when dead; I waited 10 minutes and nobody from Chase bothered to call me back, so apparently Chase Fraud and verification with your members was not important. Therefore, you can hopefully see my faith waning with each passing engagement. Each time I'm seemingly told one thing by one associate the first day, and it's either partially correct or coincidentally never captured in the notes.Desired Settlement: 1. Confirmation someone will be looking into [redacted]'s request of understanding--from a holistic standpoint--everything that has gone wrong on my account including (1) foreign fraud charge in the UK that was never flagged a few years back; (2) poor customer engagement on 23MAY when a Chase associate told me I was entering my zip code wrong while people in line at the gas station honked at me while I was en route to my grandmother's funeral (turns out the flagged fraud charge on that date--which I confirmed--had not in fact been lifted like he told me); (3) follow up to the supervisor I spoke with on 23MAY who initially granted me 2,000 points and was going to grant me 5,000 additional (total of 7.000), but swindled me out by giving me an additional 3,000 (total of 5,000); (4) why [redacted] said I would be able to reference anything with those four digits but I could not; (5) why a Chase associate could not tell me where on your website I could access my full 16 digit account; and (6) why Tara could not stay on hold for 5 minutes to ensure one of your card holders was properly connected to someone from the Fraud Dept.

2. After confirming someone is looking into each of those unfortunate experiences, someone will call--not email or write a letter--me at either of the provided phone numbers to explain why I should remain a Chase Sapphire Preferred cared holder.

3. Discuss options of restitution for (1) acknowledging the unfortunate engagements with Chase (including 23MAY--please do look into this completely) and (2) determining the worth/value of keeping me and my wife as valued cardholders. Examples of just restitution include, but are not limited to: Ultimate Rewards Points (no less that 10,000), lower APR %; and waiver of the annual $95 fee for 3 years.

4. Discuss whether my card uses the chip+pin technology found predominantly in France, as I want to ensure I can use it or leave it back home

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I contacted Chase Bank after I had charges applied to my Chase Visa card and found out the company used fraudulent means to close the sale. I spoke to a Chase representative and told him that 2 hrs. earlier I had made the charge to my credit card. He told me the charge had not come thru and that if I would allow him to cancel my current visa card and let him issue a new one it would never show on my account. So, I told him that was fine and he canceled the current card and issued a new one. About 2 weeks I got my Chase visa bill and the3 charge was on my account in the amount of $3,000.00. I contacted the bank and they told me I was given wrong info. Then said I would have to go thru dispute dept. and write a letter which I did and received a reply that they were sorry their employee told me to cancel the card but since I signed a no refund policy with the consumer there was nothing they could do for me. I had also contacted the Revdex.com about the company I had contracted with and the Revdex.com offered to assist me in getting my $ back as they have helped others who had the same experience as I did. I told them no that Chase had told me to cancel my card and the charges would not appear. I escalated my complaint up the chain of command with Chase and was told by a Supervisor that I had been wronged by Chase and the $ would be applied to my account within 72 hours. They also told me I could write a Check that Chase had provided to me for cash advances and get cash money back rather than having to work the charge off using mu credit card. I wrote the check and deposited it in my bank account and Chase sent me a bill for $3000.00. I contacted the bank again and was told I had to write to [redacted] President of Chase Bank. An employee named [redacted] called me from Chase and told me that even though several supervisors with Chase admitted wrong doing on behalf of Chase that they would not refund my money. The actions of Chase employees and advice given to me by Chase was fraudulent.Desired Settlement: Chase bank needs to return my $3K to my account as promised on 2 occasions by 2 different employees. All of my calls to Chase were supposed to be recorded but I was told that the one where I was told to write the check and deposit it in my account could not be found. Very unprofessional and illegal business practices. Thanks for your help in this matter.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 29, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: Refusal to honor information relayed by agent, and horrible business practice.

I have had several charges from the same merchant that I had to dispute.

I had ordered products from the merchant, received the products, and returned them within the allotted time period. The merchant supplied the return shipping labels.

After returning the items, my account was immediately reimbursed. Once the items were returned, I received confirmation of the return from the merchant. A month later, I received an automated notification that my returns had not been received.

I confirmed with the merchant that the error was on their end, and I was informed that if it wasn't fixed, to simply dispute the charge and that would solve the issue.

11 months later, I am still disputing this. Chase and the Merchant have yet to sort this out, although representatives from CHASE have confirmed that the issue was completely handled and I would not be seeing a "rebill" on my statement.

When paying this month I noticed that I had been rebilled. I contacted Chase and I was told that there was nothing further that they could do for me. If I wanted them to look into it further I would have to send them a physical letter with all pertaining information.

I cannot express the frustration and lack of service that I have received from Chase. Beyond completely unacceptable.

I have received 11 different stories from 8 different representatives, all pointing fingers in different directions. When I speak to one, they tell me the rep before them was incorrect. When attempting to sort out the internal mess, they closed out the dispute without contacting me.

When I inquired as to what was happening I was offered no assistance and instructed that there was no further action that could be taken unless I wrote a physical letter to their PO box. Of course, I am still responsible for the funds during the time it takes for them to receive and review the information that I had to snail mail over.

The worst experience I have ever had with a credit card company.Desired Settlement: A Chase rep has informed me that the matter has been fully resolved and was no longer a worry of mine. It has since once again, been rebilled to me.

I have supplied all necessary information and evidence (tracking included) regarding the return, the merchant still has not supplied any valid reason for their dispute.

The dispute needs to be reissued, the matter investigated PROPERLY and my account refunded.

This needs to be resolved ASAP. I can be contacted at any time for any informa

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Turns out that opening the Revdex.com case was necessary to bring the issue to the attention to the proper party.

Aside from the horrific customer support prior to receiving correspondence in reply to my complaint, the representative that called me regarding my complaint was most helpful and resolved the issue in a timely manner. Would have liked to avoid the complaint altogether, but in this case it proved to be futile to resolving the issue.

Review: Here we are again--less than one year from my last complaint (due to a horrific interaction with Chase Fraud & Chase Customer Service) and we have another incident where Chase just cannot seem to get it right. Last night I received an alert of possible fraud, so I immediately logged into my account and noticed 2 charges that were not mine (note: the alerted charge was not listed). After talking with Chase Fraud each of the 3 charges--all placed on 15JAN--were made from three different states in a short amount of time. The agent was able to leave my current card open for 4 days to be used in-person only and send two replacement cards. I wanted to discuss the troubling frequency of fraud occurring on my cards along with the fraud monitoring lapse, so we agreed that I would call Chase Customer Service the following day. On Friday, 16JAN I called the Chase customer service number and was immediately told Fraud placed a hold on the account and she would get me over to them. First, no need since we already spoke and handled the situation. Second, if the Fraud agent knew I was calling to speak with customer service why on earth would they not tell me to forego that since they would not be able to assist? After pressing the agent on this she reluctantly put me on hold to speak with fraud and see my account. Why is the Fraud and Customer Service teams so disconnected? Unable to answer my questions she sent me to a customer care senior ([redacted] from San Antonio) who was more interested in guesses, assumptions, and thoughts than actually willing to pull the call from last night and tell me why the Fraud agent mis-spoke. He then told me Fraud wants me to talk to only them, which sounds like a customer service nightmare when going through this. Take it from me because these incidents seem to be a regular pattern with Chase, so I'm now left wondering if Chase is targeted more frequently. I also received the new chip-enabled card in late August 2014 thinking the frequency of fraud would decrease. Guess that was a huge mistake on my part. The last issue I'm concerned about is the actual fraud monitoring. When I traveled from VA to SD last May for my grandmother's funeral Chase took it upon yourselves to flag a purchase made in Indiana. If you looked at all previous purchases you could see pattern of travel. I was told that since I didn't alert them of this domestic travel--like a child asking a parent for a treat--they chose to flag it. Best part is they failed for nearly 45 min. to turn it back on while I waited at a gas station to simply fill my vehicle. So the Fraud agent on the 15th said these three fraud charges were placed in Kansas, Alabama, and Florida--all on the same day. How on earth do you flag my card traveling in a easily identifiable pattern but let these random purchases through?!?!Desired Settlement: At this point it's beyond frustrating because the TV commercials paint Chase as a great company that looks out for their consumers. However, I'm now feeling like this is a continuous lie and I'm simply the [redacted] So I have to make the informed decision if it's time to part ways with Chase. I urge you to please look into my account and you'll easily see that myself and my wife have been model consumers by paying off our entire balance each month. Simply asking for something from Chase may only prove to be band-aid trying to cover a festering wound that continues to grow. The absolute lowest I could accept any offer from Chase would be a $95 refund on the annual fee in addition to 50,000 rewards points.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.?