JPMorgan Chase Credit Card

Review: I reported an identity theft years ago. They responded and I filled out all paperwork required, etc. They never removed from my credit reports a chase and a Washington mutual account.Desired Settlement: Correct and remove accounts that are not mine.

Review: I applied for a Chase Bank Freedom card. Chase Bank sent me the wrong card, a Chase Amazon card. They failed to offer me the promotions that were advertised to me in my pre-approved Chase Freedom Credit Card letter that I applied for. It sounds as if it was a bait and switch advertising.

I contacted support 7 times. They told me that the only way that I can fix it is sign up again for the Chase Freedom card (affecting my credit) and transfer the balance.

I finally received my Chase Freedom Card and they are not allowing me to transfer the balance as promised.

Now I have two Chase credit cards that do not off the promotions that were promised to me.Desired Settlement: Options:

1: Honor balance transfer promotion on either card

2: Honor 18Mo No APR on Amazon Card

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I purchased a disney vacation using the disney visa card from chase. there was supposed to be a promotional 0.00% rate on this purchase for 6 months. during this 'wonderful' vacation, I used the card to make additional purchases. I then called customer 'service' to ask how to avoid any interest charges. I was told to pay the minimum balance along with the amount spent after the initial qualifying purchase and that would avoid interest charges. I received my second statement only to see the promotional balance reduced by the payment I made. I called a 2nd time to ask how I could avoid interest charges and was told to pay the amount I charged after the initial qualifying purchase again and then I asked how the promotional balance could be corrected, and was told they would do nothing. then I sent a 'secure message' explaining my dissatisfaction and asking for help and was told I would be charged an interest fee. I then called back and was then told there was nothing they would or could do. my position is; they LIED about the promotional rate. they LIED about what I needed to pay to avoid interest fees. they were condescending, and unwilling to provide any assistance at all. I have today paid the balance in full.Desired Settlement: I am requesting that the full promotional balance be restored for the full term, and an amount equal to the charges made after the qualifying purchase be deducted from my payments already made, and the balance refunded to me immediately. I also fully expect a goodwill adjustment in the amount of $500 to be sent to me immediately. I also expect a written apology.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Today I tried to get a Chase bank account online and I was told that I could not because I had another account that was closed out in 2011. I remember complaining about the account and making a dispute and the bank never did a thing for me regarding the account. I tried to find out the collection agency that they put me through however they did not give that to me. I tried to find out Chase's address that put me through to the collection agency but once again I was denied and when I asked them the bank where I opened the account up at the supervisor hung up the phone on me. I do not owe these people any money and I am not paying them any money. The [redacted] is the only address that they would give me. They even threatened me with the irs. In 2012, 2013 I was constantly harrased by a collection agency and the collection agency would never respond to me when I would contact them. I even took the collection agency through to the Revdex.com at that time and the Revdex.com could never get a response from them. The bank is also threatening me with Chex Systems. I was even harrassed over the phone by a collection agency at all times of the day and night and I finally had to change my phone number. I need to get the information of Chase. They won't tell me a darn thing about this $800.00 that I supposedly owe them. No bills just threats!Desired Settlement: I want them to leave me alone and stop threatening me. I also want to know all of their information. They are claiming that they put me through Chex Systems however has not shown me proof of anything than told me that they have put me through collections and once again won't tell me anything again. I need the Revdex.com to help me get my $800.00 from them and the information that I am requesting.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 21, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you. Sincerely,

Consumer

Response:

Review: Hello,

My complaint is regarding my Chase Ink account for my business - Marching Penguin.

In summary, I am irate at how my account has been handled as it relates to the BluePrint feature on the account. Here is a summary of what I experienced:

1. Over the course of several months, I spoke with several representatives (4, including a supervisor). Each gave me a different version of how BluePrint works. Some said I could change the payment plan. Others said it was not changeable after it was set. I still do not know what the truth is on this front.

2. On October 24 2013, I submitted a payment that should have covered the BluePrint balance in full. Instead, that payment covered only part of the balance. The rest of the balance went to a balance transfer.

3. In late December, I called to attempt to resolve the discrepancy. I was told that the only way to get BluePrint paid in full was to pay the balance in full.

4. I soon after paid the balance in full, but BluePrint still carried a balance. So, again I was misinformed.

5. I have been hit with additional interest charges since paying the balance in full.

Quite frankly, I have never dealt with such bad customer service before. And trust me, I have dealt with a lot of bad customer service.Desired Settlement: I would like all interest charges from October 24th onwards to be refunded. I would also appreciate any sort of goodwill credit, whether in points or as a statement credit. I have wasted a lot of time on this issue.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes

consumer feedback very seriously. We have fully reviewed this matter and

responded to the consumer on January 20, 2014. They should receive our

correspondence within 5 to 7 business days. In order to protect consumer

privacy, they have been advised they may share the response directly with you.

Review: In early June my wife and I opened a business account with this branch of Chase. After making several errors on our processing by the banker handling the transaction we were assured that all was set and we had an account. The very next day we were called by the bank to return as something was wrong, as the banker had made more mistakes on the processing, and I immediately went to the branch and corrected the errors made. While on vacation we received a letter from the Bank saying their was another error and I had to June 24 to correct the issue or it would be canceled. I went to the Bank on the morning of the 24th, found out the Bank had made more errors and KI immediately tried to correct them. Since this was the deadline given by the Bank I delivered the proper forms back to the Bank early afternoon and was assured by the Branch Manager that they would be submitted to their offices that afternoon. I checked with the her the following day and was assured they had been sent and that they were being processed. In a few days I again checked with her and was told that the account had been closed, no real reason given.We began a series of calls to all levels of management trying to get the account reinstated since I did submit the forms prior to the deadline, but no one could give us a specific answer why the account was closed or offered to help us get it reinstated. I have 5 accounts with this Bank and they all became in danger of me canceling them. After days of calling and arguing with them, I received a check for the balance of the account in the mail, made out to the company "[redacted] Pageants, LLC". I immediately took the check to the Bank to cash it when I was told they could not cash the check unless I had a business account with them. THEY HAD JUST CLOSED THE ACCOUNT! After waiting the Branch Manager came back and decided to cash the check. This is terrible customer service since all the errors here were caused by the Bank and not my wife and I. Chase alsoDesired Settlement: I would like for an officer of the Bank to send us a truthful answer and explain to us what we did wrong to get this Business account closed and cause us the difficulties we had. No One in the operation gave us a truthful answer since they created the problem, escalated it and then refused to correct it. I would like a full apology for this ordeal as well as how they are going to prevent it from happening to another customer. I will be closing the 5 accounts I have with Chase in the very ne!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Revdex.com – Complaint ID: [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on July, 23, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, [redacted]

Review: In January 2014, I went to Ohio for the funeral of my grandfather. I stayed from Sunday, January 12th to January 15th. Those are the exact dates that I made my reservation for at the Holiday Inn Express.

My dispute [redacted] now has a rebill to my credit card account. I've provided the receipt I SIGNED showing the accurate charge of $288.63. The hotel is saying I had two rooms so they charged me an additional 481.00.

I provided the receipt. I provided my airline receipt. I provided all the documentation showing my story is indeed true and accurate.

I am only one person. Why on earth would I need two rooms, one room leaving the 15th and one room leaving the 18th? Absolutely absurd.Desired Settlement: I am requesting a credit for the second charge as it is indeed fraudulent and was not authorized by me. I had one room and I'm only paying for one room.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: In September I placed an order through Amazon.com and decided to apply for the Chase Visa to get the $50 discount. When I applied for the card, I was not able to provide a PO box number since I leave in the middle of nowhere and only get USPS mail via PO Box. Since I was forced to only provide a physical address, I did so since USPS usually forwards the mail to my PO Box. They failed to do so this time and my card and statements were mailed back to Chase. No one tried to contact me via e-mail or phone when this occurred. Since then I did forget about since my attention was focused on my studies. This week I received the only call from Chase which was only an automated system. I tried to get a hold of a human being but I was not given that option. I looked up their number online and called. I was informed that I have late fees that have accrued since September 2013. I asked why no one tried to get a hold of me. I spoke with many people from different departments but they only were able to remove two late fees and interest charges. They told me that they don't have to contact people via phone or e-mail since they only have to contact people via mail. Since they stated multiple times that they only tried to contact me via mail and that the mail was sent back to them, they failed to make a legitimate try. Not once did they leave a phone message or tried to contact me via e-mail since they did have that information. They told me that it was my responsible to keep them updated on their website since I was not able to enter a PO Box. I didn't receive any contract information and never received my credit card or credit card number. I also never received a statement and therefore was not informed of any late fees and interest charges that were pending on my account. I am pretty good about paying my bills on time and now my credit is ruined.Desired Settlement: I did end up paying $194.45 for a purchase that I made that only totaled $79.22. Chase customer service was only able to remove two late fees for statements that I never received. I would like a refund for $112.23, which reflects the other fees that were adding up since I never had a chance to pay the original statement. I am aware that the physical address issue but again no one tried to contact me. Usually USPS forwards these items to my PO Box and I was waiting to receive it to update my

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I've applied and gotten a personal loan through my credit union to payoff my debt in FULL to Chase Credit Card Services. The check for the debt payoff was sent via one day air, so Chase would receive my payoff the day before it was dated to be due. I didn't want to deal with anymore interest rate charges, so I even paid the extra money to get it 1 day aired to Chase. The payoff got to Chase ON TIME and they still charged me an interest fee totaling approximately $60. I know the interest charge is not very extensive but that is not why I'm filing this complaint. I called Chase and the representative didn't really give me a clear explanation on why I was charged the interest if I paid my debt balance in FULL. The representative made me feel undermined and seemed like they wanted to give me an unclear explanation so I wouldn't understand how to file a complaint. I've paid my entire balance before and I was never charged any type of interest charges if I paid in full. I am really disappointed on this type of wrongful charges that these credit card companies get away with every month. Most people don't file complaints about them because it's too much trouble for them to complain about 50 or 60 bucks. But if they do this to a thousand people a month that adds up to ludicrous amounts of money that they wrongfully mischarge people for. Please help me resolve this problem. I greatly appreciate your time and hope to hear from you soon. Sincerely, [redacted]

Product_Or_Service: Credite Card ServicesDesired Settlement: DesiredSettlementID: Refund

I would really appreciate a refund of those interest charges and a written apology.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 30, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I filed a dispute for a charge that was supposed to be refunded. It was refunded but 2 months later, Chase re-billed me for the same charge. I've asked multiple times to have this issue looked into but only received the below.On 7/22/13: I have forwarded your message to the appropriate department for review and you will receive a response within one business day[redacted]Customer Service Specialist[redacted]On 7/23/13:We have forwarded this to the Billing Dispute Team for review. We will work to resolve this matter quickly and will contact you shortly with an update. [redacted]Customer Service Specialist[redacted]n 7/31/13:I have forwarded your message to the appropriate department for review and you will receive a response within one business day.[redacted]Customer Service Specialist[redacted]On 7/31/13:We have escalated this to the Billing Dispute Team for review. We will work to resolve this matter quickly and will contact you shortly with an update. [redacted]Customer Service Specialist[redacted]Tuesday-Saturday 7am-3:30pm CSTOn 8/5/13:I have forwarded your message to the appropriate department for review and you should receive a response within one business day.[redacted] Customer Service Specialist[redacted]On 8/5/13:We have forwarded this to the Billing Dispute Team for review. We will work to resolve this matter quickly and will contact you shortly with an update. [redacted]Customer Service Specialist[redacted]On 8/11/13:I apologize for the non-receipt of response.I have forwarded your message to the appropriate department for review and you will receive a response within one business day.[redacted] Customer Service Specialist[redacted]On 8/12/13:We have forwarded this to the Escalated Billing Dispute Team for review. Please be advised that our Escalated Billing Dispute Team does not correspond by e-mail. As a result, you may be contacted byDesired Settlement: I would like my refund on my card for $46.98.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9663531, and find that this resolution is satisfactory to me.

Review: I paid my Chase credit card in full. I received a notice in the mail that my credit line could increase. Since it did not require a credit inquiry I accepted it. While I was on the website I noticed a charge that I did not authorize. Turns out it was interest AFTER I paid it in full. I called to have it removed and the supervisor refused. Had I not received the notice of increased credit line in the mail I would not have known about the charge, which would have lead to a late fee. How is this fair o legal?Desired Settlement: I want the full interest refunded and never to be charged after a pay in full again. It is a good thing vehicle companies don't/can't pull this stunt.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. So long as it does not happen again.

Review: Hello, I have been having the hardest time trying to get my issue resolved. I had a Chase credit card with you back in 2007 that ended up being charged off and paid for. it was to be cleared and removed from my credit report which it still has not. At the time of the account being in collections, I was harrased and treated like a criminal. It also got to the point where I was going to sue the collection agency because they were calling after hours and continued to harrass me and my family. I then paid and confirmed that the item to be removed and it hasn't.Desired Settlement: Please find and remove collection from credit report. any communications, please do so via email [redacted]

Thanks

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had two credit cards issued to me by Chase Bank, after numerous security questions they authorised the cards to be shipped abroad to where I was staying. I then proceeded to buy a ticket with one card which was authorised, when the transaction showed up on the card, I payed it immediately rather than waiting for the statement to arrive, this was to prove good faith that Im capable of paying my bills. To my utter dismay Chase canceled the transaction about 3 days after it had cleared leaving me with a significant loss as I was no longer able to purchase the ticket at the same price. To make matters worse they informed me they were canceling the cards without giving any reason for doing so.

A letter was sent out by [redacted] informing me of the decision and reiterating that they decided to exit the relationship without giving a reason. When I called the Executive Office I was told that I was welcome to reapply for Chase cards in the future. Encouraged I reapplied for a card only to be told that because of the recent card closure they cannot issue me with any cards. Im genuinely surprised at this.Desired Settlement: To reopen my Chase Freedom and Chase IHG cards

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In June of 2014 I ended my agreement with [redacted] and told them to stop the automatic draft of my Chase Master Card. I contacted Chase MC and told them not to honor any further drafts by [redacted]. First week of August 2014 a draft came through and was honored by Chase despite my request to not honor it. Since then it has been a round and round of them reinvestigating, saying the charge is valid without giving any explanation how paying a charge I told them not to pay is valid. It isn't! They exist to pay only charges I authorize. I'm not going to be punished just because M.E. didn't stop requesting the draft. I've been a loyal paying on time customer of this card for 9+ years and surprised their customer service doesn't realize, you just don't treat good customers this way.Desired Settlement: The $59.99 charge that was processed despite my instructions to not process it, needs to be taken off the account for good! Any fees associated with this charge need to be removed as well!

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase Bank sends me unwanted spam through US Mail. I've asked them to stop, but they won't.

I am a Chase cardholder. As a result, they've sold my address to lots of 3rd parties who use it to spam me via snail mail.

One way is through their [redacted] partnership. My wife and I - with a variety of misspellings of our names - get frequent mail from [redacted] --- but also other Chase partners.

Chase is also a partner of an app called PaperKarma, which seeks to help hold corporations responsible & allows citizens to deliver "stop spamming me" messages to corporations. PaperKarma is the intermediary and communicates with these companies.

I've done this for a few of Chase's partners, but have been ignored.

We received more spam this week in the mail, so I called the 800-603-8978 number and spoke to Clarisse and Andrea (accent on the 'ea'). Both of them told me that, despite the fact that this was a [redacted] spam mailing, they were actually employed by Chase.

Again, note that we get spam from more than just [redacted], this is just the most recent pc of spam we received.

I asked them both to stop sending all marketing spam to our house at 62 Judith Rd. They said they couldn't do that.

Despite the fact that Chase is one of the largest, most sophisticated companies in the country, using complex statistical models to optimize financial purchases, they somehow can't block all mailings to a particular address. This is surprising, disappointing, and a bit unbelievable.

they said that I -could- however tell them one (1) name and they will block that. Defeated, I said fine, the most recent spam mail came for my wife. "I'm sorry sir, she'll need to get on the line in order to authorize us to stop mailing her."

YOU'RE SENDING US UNWANTED MAIL THAT WE NEVER ASKED FOR. YOU'RE WASTING OUR COUNTRY'S RESOURCES BY KILLING TREES, AND ALSO WASTING YOUR OWN COMPANY'S MONEY.

And you require her 'authorization' to stop sending her snail mail?

Oddly, I went through this same song & dance with another company, getting told that despite their multimillion dollar outfit, they could not block spam mail sent to everyone at a given address. Then, I also went to the Revdex.com, filed a complaint, and magically this functionality was suddenly available to them! I haven't received any spam mail since.Desired Settlement: Confirmation that Chase will

1) stop selling my address to 3rd party spammers

2) contact all existing 3rd parties to whom they have sold my name and have them stop sending all mail to my address, regardless of addressee.

The catch with providing a single name, and calling back & providing another, is that if they should misspell our names in the future, bingo, I'll get mail delivered to "[redacted]" because I only blocked "[redacted]." Or will get '[redacted]' if I only blocked "[redacted]'. By their ineffic

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While what they are doing (sending unwanted snail mail to my house & selling my address to 3rd parties) is borderline illegal - the email equivalent of this is illegal, at least, and I never authorized them to sell my name) I will wait out the 90 days and see if this actually sticks.

Review: I am a good standing customer with Chase Credit through [redacted] I pay my bills on time. I am going through a divorce that has put me in financial hardship and I work part-time.

My interest rate is 18.24%

I have asked for assistance temporarily to lower my monthly payment and interest rate.

The only way that they can help me is to close my account which will hurt my credit.

I explained to them, that I am a hard working single mom trying to make ends meat, and I have been able to maintain my good credit through this difficult time as my credit score is 720. They verified that I am in fact a valued customer and I have not fallen behind, but there is nothing that they can do to help me.

I don't even use the card anymore...I am just paying on past debt in-crewed from leaving an abusive marriage.

All I am asking is that they cut me a break with the minimum payment and interest rate,NOT close my card to hurt my credit.

I also explained to them that my income will be doubling within the month, as I will be starting a new job.

I am fed up with how if you lie, cheat, and steal..these companies help you out; but if your a hard working person trying to make a better life for you and your child, no one wants to help.Desired Settlement: I would like them to give me a lower interest rate and lower minimum payment so that I can pay down this debt and not be swallowed up by the principle.

Please help me.

Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 28, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I sent my October payment in September. This payment was posted to my bank account on September 29th.

My September payment was sent and posted to my checking account on September 2nd.

The October payment was due on the 10/26. Thus, the payment received on 9/29 should have been regarded as received early since the September payment had already been posted. Instead, I am being penalized with late charges.

I received a notice that my payment was processed on 10/27 and thus late.

I corresponded with Chase Freedom via their internet email. The response I received is that because of the billing cycles and payment cycles being different, this meant they did not consider the 9/29 payment as being received early.

I have three accounts with Chase: mortgage, home equity and the freedom credit card.

I believe that I am being taken advantage of with song and dance regarding payment and billing cycles.

I have not used this card in a long time and have just been trying to get it paid off.

Because of issues with this organization in the past, a notification system was setup so Chase sends me an email alerting me when my payment is due in 10 days.

I received the notice, but did not worry about it because I had already sent in the payment EARLY!

I am now receiving email from Chase telling me my payment is Late and I am going to be charged late fees.

It would be nice to see big companies such as Chase try to work with customers instead of looking for ways to work against us.

I am on disability and a fixed income. Still, I am doing all that I can to pay my bills.Desired Settlement: I want the late charges dismissed. I would like a week grace period applied to this account regarding payment due dates in case a future payment due date falls in a holiday period.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 04, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have a credit card dispute with Chase bank because they are siding with the facility that charged my account. The facility did not abide by the payment agreement that I signed and I'm entitled to a refund. Chase has failed to provide me with any real customer service and has failed to return my calls about my issue. I find this completely unacceptable and I have a $2,500.00 charge on my card that should not be there.Desired Settlement: I want a credit on card in the amount of $2,500.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 28, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The checking account I have with Chase Bank has overdraft protection. This is advertised by them as a way to avoid any overdraft fees by their not allowing any transactions that exceed the amount in the account. On 7/25/13 they allowed [redacted] to initiate a fraudulent debit withdrawal of $199.87 when my account had a balance of 4 cents. I have complained about [redacted] in a separate complaint but by their own rules Chase Bank should never have allowed this transaction to occur. They show I have a negative balance of $199.83. I spoke with 2 CSRs and 2 people in their claims department, one was the manager [redacted] who would not answer my questions about why they broke their own rule. This manager, who I had to call twice because she put me on hold for 20 minutes, promised that her supervisor [redacted] would call me the morning of the 26th. This did not happen.Desired Settlement: Remove this charge from my account immediately. Not only does [redacted] have no right to initiate debit withdrawals from any account of mine, but my Chase Bank overdraft protection specifically states that no charge over my account balance would be accepted.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 12, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In September 2013, I purchased a United Airline flight ticket for my wife and daughter to travel in November 2013 using my Chase Credit Card. Just a few days before the flight, they had to abandon the travel plans due to a medical emergency with a family member. So, I called United and cancelled the reservation explaining the situation. United proceeded to refund the ticket but unfortunately, I had closed my Chase credit card account by this time. I provided an active credit card number to United to use for refund but I guess the message did not get through the chain.So United processed the refund to my now closed Credit Card account. When I contacted United about it, they said sorry and that I have to contact Chase Credit Card Service to get the refund transferred to an active account. I dont know what method they use to refund customers but I am not sure you could pay back to a closed credit card account. I asked if United could recall the refund and re-issue but apparently it is not possible.So I called Chase Customer Service and they could not find even a trace of my closed credit card account in their system. Apparently, they purge the information from their systems when the account is closed!!! They advised that I fax/mail a request letter to their Credit Card Services organization and they will be able to do it for me. Since then, I have been in a loop trying to get the refund. United tells me to go to Chase. Chase Customer Service tells me to mail/fax my request to their cardmember organization and cardmember organization does not respond to repeated requests. There is no other way to contact cardmember services either. I have faxed and mailed my request multiple times to no avail.Hopefully, you will be able to help.Desired Settlement: I would like Chase to transfer the Refund from the closed credit card account to an active account. I have three other active credit cards with Chase and any one of them can be used.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.