JPMorgan Chase Credit Card

Review: I spoke to a representative about two days ago, but have yet to get a response. I had scheduled a payment on my account for 6/20 from a chase account. This would have paid off my card before the deferred interest was added. But chase did not take the money out of the chase account because there was a funding failure. I don't understand how that can be when the account has overdraft protection. If any other bill would have come to the account the payment would have been made. Also there was money in the alternate checking account that was linked to the payment account. I understand Chase may have a policy, but how can I be penalized. This is not a $35 overdraft fee. This is $900+ in interest charges. I can't afford this. If you look at my account. I have been making routine payments in order to avoid this and because Chase did not use the overdraft that they would have used for my [redacted] bill, they added $900+. Please assist with removing this interest.Desired Settlement: That the deferred interest be removed from my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 16, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9619529, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Chase offers overdraft protection. I understand that this protection is at their discretion, but I have never had a problem with this before I attempted to pay my Chase bill. If I was paying [redacted] chase would have over drafted the accountant charged me the fee. But when the overdraft leaves me to pay a deferred interest of over $900 no overdraft can be applied. This is not discretionary. It is arbitrary and unfair.

Chase responds that they spoke to me, but they did not give me any assistance except for the word no. The person that actually called me stated that since I had called chase and e-mailed the next day my request was being denied. I have always been a good customer, but now all Chase products are leaving a bad taste in my mouth.

I accept my part in this matter. I should have transferred the funds, but I thought I could transfer it once I received an alert that the payment was not successful. See Chase's insufficient fund policy below.

$34 for each item we pay (maximum 3 Insufficient Funds and Returned Item fees per day).

Example: You write someone a check and we pay it even though you didn’t have enough

money in your account. However, if your account balance at the end of the business day is

overdrawn by $5 or less, there is no fee.

Review: This company has claimed they have credited me on a fraugulant charge in the amount of $75.00, but every month when I get my bill which I always pay off monthly the $75.00 dollar charge is always on it. I have argued up and down with them about the issue but they insist on me paying it. I do not want my credit score to go down because of this so I am paying the bill. But I also wish to file this complaint to the Revdex.com in hopes that you can help. No matter how this bill comes in it always adds up to be $75.00 more than it should be. As I said I am paying the bill but I made it clear to them that I will no longer be using their services. I am mailing the bill along with the cut up card to be sure that the services are ended.Desired Settlement: My main outcome would be the Revdex.com look into this and then contact me to hear my side. Knowing that you care is more important than the money.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 4 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I signed up for Marriott Premiere Visa which states after 1k spending I get 70k points. Terms were I am not an existing cardholder (true) and have not had a card in 24 months (also true - never had this card). I spent the required 1k but did not get 70k. I contacted Marriott and they said this mistake has to be fixed on Chase's side and should be straightened out with a phone call. My phone call resulted in research by the Chase Marketing department who denied my request to have the situation fixed.

It turned out my wife also applied for this card separately (I am not a cosigner/authorized user and have nothing to do with her card) and her points got mixed up with my Marriott rewards number which was accidentally given upon her enrollment. She was awarded her set of 70K points that was owed but it went to my Marriott account.Desired Settlement: I would like the terms honored as I *never* had the Marriott Credit Card - meaning I satisfied both conditions not being a member at the time of application and never having received a bonus within the past 24 months as a past Marriott Credit Card holder.

My wife's points can either stay on my account or we can have it transferred to her Marriott's Rewards number.

I have cancelled both of our credit cards in anger but will request the cards to be reopened if satisfactory resolution comes to term. Our cards ends in 5930 and 0731 and is registered to our residential address

Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 02, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: The credit card in question has a split balance. One portion of the balance is subject to a zero percent interest and a second portion is subject to a 13.99% interest rate. Chase has been applying my excess payments to the zero percent interest portion, rather than the 13.99% interest rate portion and therefore allowing the 13.99% interest rate to grow, despite a specific communication with them directing them to apply any payment amounts in excess of the minimum payment to the interest bearing portion of my debt first.Desired Settlement: Retroactive application of the payments correctly and recalculation of all associated interest.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 28, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I contacted Chase credit card services regarding my Amazon Chase card on Friday evening (11/15/13) at 11:58am, while lying in bed with my 2 yr old, who has been sick. I have always paid my card on time without any issues. Normally, I make my payments online; however, if it's after 8pm on the due date, you must call customer service to make the payment. After a very long day at work 6:30am-5pm and 3hrs of driving (90 mins each way - new job but no new house yet) and coming home to relieve my husband so he could go to work (he normally works 1st but worked 3rd since our son is so sick), then spending all evening trying to comfort a sick baby who has hand, foot, and mouth disease, (for the 2nd time… worse disease ever!!) this payment totally slipped my mind until just before midnight so I called right away but because my payment was processed at 12:05am, I was charged a $25 late fee. When I asked if that could be waived, the rep [redacted], put me on hold then came back and said he could not refund that charge because it was refunded last month. First of all, my payment was scheduled on the 13th last month; plus, I have NEVER been late with my payment, but there have been times when I called after 8pm to make a payment over the phone but it was still proceeded on the 15th of the month. The only thing is, when you call after 8pm you will see a late fee then see a credit for it, which I tried to explain to the rep but he refused to listen to me. At this point he became very rude so I asked him to change my payment amount to pay the entire balance & close the account. He stated he couldn't make another payment but said he could cancel the one I just made and process another one so I gave him the go ahead. He proceeded with the second payment to pay off the full amount & close my account. He changed the payment amount to what I owed after my reward points were credited then he proceeded to tell me I would still be charged interest. Now, anytime I've paid off this card, I have NEVER received another statement the following month for interest so I asked for a supervisor. Her name was [redacted]. I explained the entire situation to her and she said the same thing [redacted] did about the interest and when I told her that was ridiculous, she hung up on me... any this point, my blood is really boiling!! I’ve been up since 4am, I’m super tired, and I’ve been watching my poor little guy scream in pain and there’s nothing anyone can do because this stupid disease just had to run its course and now I’m dealing with this situation thanks to these extremely rude reps!

So I asked my sweet 12yr old to lay with his very sick little brother so I could make, yet another call to Chase after being rudely disconnected by [redacted] This time I asked to speak with a supervisor directly, her name was [redacted] (different from the rep I spoke with in the beginning) and after wasting even more time and breathe explaining what happened over last 20 mins, she stated the same as the other two regarding the interest so I officially gave up and decided that my son was more important than this company and told her she wasn't very helpful at all and obviously wasn't going to do anything beneficial for me. After getting off the phone with her, I went online and cancelled my payment for the full amount then changed it back to the original amount. I will NEVER recommend this card to anyone EVER again!!!Desired Settlement: Refund for the $25 late fee.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We paid off our credit card on August 1, 2014...but on August 20, 2014 we were charged an interest on a $0.00 balance. We called to have them reverse and they refused.. Never did understand their reason.I asked for Home Office number and they would not give it to me.On back of statement, under information about account: "HOW TO AVOID PAYING INTEREST ON PURCHASE...it state our due date is a minimun of 21 days after close of each billing cyce. If paid in full billing period by the date and time due, not interest is charged. And they will not impose interest charges on any portion of purchase balance we repay white that balance is subject to an interest free period."I do not understand how they can charge interest on a $0.00 balance. Help!Desired Settlement: We would like a refund of $13.10 purchase interest charge.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Ex-company CFO fraudulently obtained credit card in and made $32k in charges. Chase refuses to remove any part of these and has damaged my credit.

In early 2011 we discovered that between 2008 and 2010 our company CFO had fraudulently obtained his own credit card in his name. He misrepresented himself as me ([redacted] and fraudulently requested a new card in his name.

Nobody at our company ever authorized this, nor any of the charges in question that we have identified to Chase. And my claim is that they failed to properly identify him when he called requesting this card, so they are partially liable.

During this time period, we believe that he made fraudulent charges in the amount of at least 36,946.26 on the card that he fraudulently acquired, and we have clearly identified in an audit. He has a police record of doing this in the past as well.

I had originally contacted Chase around March of 2012 to claim fraud on this account, but was denied for unknown reasons. For the last 12 months, I had been frantically trying to save the business. We had to close our offices, and lay off 80% of our staff just to survive, and all that time I have been paying the monthly payment on this account, to preserve my credit score.

In the last 12 months we have paid this card down by approximately $20,000 and on these charges which I still can show are fraudulent. I had to dissolve this company, and have paid off all my other company debts.

I have been trying without success to work out a fair resolution with Chase. They have been reporting my payments as late and refuse to write off the balance, without further damaging my credit.

These actions are damaging my credit, and preventing me from obtaining a new SBA loan to fund my new software company, so they are causing me undue financial hardship and the ability to fund my new business.

We are talking to an attorney, and will be filing a lawsuit in both state and Federal court if Chase does not remove the remaining charge without penalty. We will also sue for recovery of monies paid toward this fraudulent balance as additional damages.

They are liable here for not identifying the person calling and impersonating me, yet they refuse to accept any responsibility and instead are harming me by saying that I am responsible.

This is predatory and unfair, and they need to be held accountable.Desired Settlement: I had tried to work out a financial settlement, where I would pay an additional $5k toward the remaining $12k balance, but did not realize that they would negatively report to the credit reporting agencies.

So we reversed this plan. What I want is nothing less than a 100% write-off on the remaining balance, with NO negative reporting on my credit report, AND to reverse the 30 and 60 day late reports that they filed during our settlement negotiations.

I have already paid over $20,000 toward

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I received an alert on my credit report that there was two inquiries for my credit report. One from Chase Bank and the other from 1st USA NA. It listed a phone number for Chase but none for the other. When I called Chase, one of the options was to check status on an application for their ctedit card so I did. After entering my social security mumber, the automated system told me my app was pending. Then I selected to speak with a representative and was told by two different people to call back in a week to see if an account was open. They said there is no way they could flag this application to make sure an account wasn't opened. I told him it states right on my credit report any account should not be opened unless you have called the cell phone number listed for approval. They were of no help whatsoever and when I googled Chase Bank there are several other complaints with the very same situation. They also wrote 1st USA and Chase are affiliated and doing the very same thing to MANY people. How do they get all this personal information of ours and isn't there a way to prevent this happening? Thank God I have Scoresense or I can't imagine how far this would have gone and how much it would have cost me. HELP!!! [redacted]Desired Settlement: I want these inquiries taken off my credit report and tougher application processes mandatory or shut them down@

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 24 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I made a new account with chase. I did not use my card for any purchased. I did not get any bill in the mail. I did not get any notification in my email and they have my email on file when I signed up. They are charging me a late fee for signing up. They are charging me interest on purchases when I did not make any purchases. When I called up to have this corrected they still frozen my account and I cannot make any purchases. I only started to use the account 2 weeks ago and they are charge me late fees and interested fees only reason because I signed up. I only called up to confirm and activate the card 2 weeks ago. I did not get any notification in my email and they have my email on file when I signed up.

I tried to use the card today and it does not work. I have other chase cards for my other businesses and for personal use and other family members This product and service for chase ink plus card ending in 5533 is worst. I hope this is some type of mistake because I really expect more. This is my second complaint with the Revdex.com this month. My other complain regarding on another card used was about warranty that they don't honor the warranty they advertise, this month is not the month to be a customer. Strike 2Desired Settlement: Remove all fees and re-issue the December statement for chase ink plus ending in 5533 . Honor the warranty on my laptop from chase ink bold card ending 7130 (closed account)

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I went on Vacation to Port Aransas, Tx on July 13th 2015. We booked a room on Priceline.com on that night at the [redacted] Resort. The Owner ran my credit card and had me sign it telling me that Priceline didn't charge me they just hold the room for me. She ran my card. This voided my priceline.com protection. The lady was hostile and mean to my wife and kids. We were shocked at the treatment the lady gave us. We didn't know at the time that she had canceled my order through priceline and charged me at her business. We went into the room and the room was dirty. The lights didn't work. The televison didn't work. All the counter was sticky and it smelled like chemicals. We immediately checked out due to the lady was hostile and the room was unlivable. We had to go to Galveston for vacation. Costing me 100's more dollars. I filed a dispute with chase. Chase put a temporary dispute on the charge. $528.84 was a temporary credit and became final and I received a letter confirming that The dispute was settled and the credit was permanent on 10/07/2015. Then I received on on 11/2/2015 of Chase stating they changed their mind and took the dispute back. I was tricked by the lady at the [redacted] Resort and scammed. This charge was Fraud. I was told by chase I should go confront the lady and the resort. This is not a good idea. I was told to call her on 3 way with chase. This is not a good idea since she is a liar and a cheat. I want my $528.84 back that chase took from me after approving my claim. You have cause my family great pain and suffering. I am not short paying the man who remodeled my kitchen and cannot pay him. I have contacted a Lawyer. He has advised me to call and ask for Chase to give me the money back. Which I did. I also choose to file a Revdex.com complaint due to this. Chase has lied and cheated me. I have all documents chase sent me and so does my attorney.Desired Settlement: Refund my $528.84 to my account.

Business

Response:

This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on November 09, 2015.

They should receive our correspondence within 5 to 7 business days. In

order to protect consumer privacy, they have been advised they may share the

response directly with you. Tell us why here...

Consumer

Response:

Review: First I have no idea what credit card I had with the above mentioned client, the had apparently taken me to court on 9/8/2009 in which the judge dismissed the case in my favor. Bexar County cause number [redacted], yet Chase has kept this open after ruling of Judge.Desired Settlement: They are to remove from all 3 credit agencies as settled in full they are also to send me a letter stating the account has been paid with verification letter submitted to credit agencies. If not I will counter sue them for not adhering to judges ruling!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: RE account [redacted]….

Chase is inaccurately and incompletely furnishing negative information regarding the above-referenced account to the major CRA's in violation of the reporting requirements of the FCRA and in violation of the chapter 7 bankruptcy discharge order.

I have previously disputed the above-referenced account and its reported information with the consumer reporting agencies, without resolution.

According to the FCRA and the bankruptcy rules this acoutn should show included in bankruptcy and not show any preious balances or a charge off status.Desired Settlement: I would like all tradelines deleted from all 3 of the major credit reporting agencies.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have credit card from chase bank and it was offered 0% APR but they are keep charging interest charge every month without any explanation.I have called every month but customer service has Not provided proper advise hoe to stop this interest charges.Every time I call they told me to make certain payments which I am keep paying but they are keep charging me for overdraft interests.Desired Settlement: I would like to get credit for All interest charges that I have paid.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My complaint is that chase has an account on my credit report that is not mine and should be removed. It reflects on my credit report as being late in 2008 which is also too far back to report for a late and is not mine.Desired Settlement: The late payment from 2008 needs to be removed or Chase neds to remove this from my credit report for all 3 bearues asap. I have called and spoke to chase on this in the past and it was already suppose to be removed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on AUGUST 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: An incorrect charge to our credit card was reinstated months after the issue was resolved. This has resulted in fees chase refuses to address.

To whom it may concern:

My husband and I received a charge to our debit card in March, which we believe to be in error. The charge was made in Costa Rica shortly after we honeymooned there, and was for an amount that matched none of our transactions. We brought this to the bank's attention, and they assured us they would look into the matter and credited us the amount. In April, we received a letter from Chase informing us that the dispute had been resolved.

Then, much to our surprise, our bank account was debited with a charge for ''reverse credit for debit card dispute.'' The reverse credit not only emptied our account, it gave us a negative balance. Confused, I contacted Chase by phone on July 10th, and the woman I spoke with informed me that for the account to be officially be closed I needed to return the letter they had sent to me. ''Once the form is sent in,'' the lady assured me, ''we will return the money along with the overdraft charges.'' This seemed like a strange requirement, as the letter made no mention of its having to be returned, but I did as instructed and waited for the money to be returned. Instead, I was given an extended overdraft fee.

I called Chase the next day, and the lady on the phone informed me that there was no need to return the letter. Whoever had given me that information was completely wrong. She further informed me that my account clearly stated I had not been in contact with them since March, and if I had been I would know that they had determined the transaction was valid. I informed her that the amount was wrong, and could have been easily changed because all of the vendors in Costa Rica had taken imprints of our card. I also told her I had two letters from the bank dating back to April assuring me the charge had been deemed invalid and the claim resolved. She said I was wrong. I asked her to at least reverse the additional overdraft fees as I only allowed my account to stay negative because I had been assured the problem would be corrected. She said no.

Hours after getting off the phone with this woman I received at least a dozen calls from Chase reminding me that my account was overdrawn and asking me why I had not been in contact with them since March. I informed each person that I had indeed called, and asked them to put a note on my account saying I had been contacted. They clearly never did, as I am still getting multiple calls a day.

I am writing this letter now because, after countless attempts, I have determined this dispute is impossible to resolve by simply contacting Chase customer service. I have talked to countless people, each of whom have told me different things, and none of whom have even bothered to note that I have been contacted by them. I would like the ''reverse credit for debit card dispute'' debit removed from my account and all the money from that transaction returned to me. I would furthermore like the overdraft charges to be removed from my account, as they are a result of the bank's error, not my own. Desired Settlement: I would like the ''reverse credit for debit card dispute'' debit removed from my account and all the money from that transaction returned to me. I would furthermore like the overdraft charges to be removed from my account, as they are a result of the bank's error, not my own.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and confirm we responded to the consumer on July 15, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9623951, and find that this resolution is satisfactory to me.

Review: Applied for the Chase/Marriott Reward program. In May 2013, I called a Chase credit card rep and was informed that if I made initial purchases totaling $1,000 by June 10th-I would still be eligible for the intro 10,000 points. I called last week (8/27/13) to see why the points were not added to my account, as I completed the purchases in the time frame given by the Chase credit card rep. The Chase rep informed me that my points would be added within 5-10 business days. Today (9/3/13) I received a letter from Chase denying my request to be awarded my points. I called Chase, and was transferred twice, and informed that they did not care what I had been told (twice) the points would not be added.Desired Settlement: If my 10,000 points will not be added then I would like a refund for the $1,000 spent toward earning the 10,000 points.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 11, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I was requested chase via customer service number for fee adjustment/waiver because I was not informed or alerted of such insufficient funds and on-going transactions from the service provider as Chase. I would be willing to refill the account funds immediately if I were informed with right info. Due to communication gap between the service provider and the customer, the transactions were allowed and the two fees of $34.00 each were charged to my account on 2015 Feb 11. During the phone call with chase customer service, I was declined to get fee waived because I was told the chase system was set 120 days as the max days to do adjustment. That was confused again because such days does not matter to the customers, customers can always re-fill the fund to avoid the insufficient fees as long as the customers are informed and get aware. two fees info: 02/11/2015 FeeINSUFFICIENT FUNDS FEE xxx$34.00 ($329.58) 02/11/2015 FeeINSUFFICIENT FUNDS FEE xxx$34.00 ($329.58)Desired Settlement: get fees charged on 02/11/2015 back to my account, total as $68

Business

Response:

This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 12, 2015.

They should receive our correspondence within 5 to 7 business days. In

order to protect consumer privacy, they have been advised they may share the

response directly with you. Tell us why here...

Review: I had this credit card service for a long time. I used it and paid in full on time every month. on DEC 2014 . I never received any statement from this bank. so I checked online and I still see the negative balance on my account because I paid in full previous month and refunded some items.. then they charged me a late fee and interest.. I never thought that would happened because I figure I always pay my bill in full every month so I didn't really pay attention to the bill. I took close look last I saw there was a late fee and interest charge back in DEC so I contact the customer service and hope can get those fee taking care of. but I waited for a few days because they need to send the matter to the highest level of their company. and the answer I have is no there is no way they can refund me those fee and it is not my fault and they dont care ... they said they are sorry if they lost a customer because of that...Desired Settlement: send the statement on time. and when customer already schedule a payment on time. dont charge your customer late fee if it is the system error.. if because of system error , you charge your client a late fee and/or interest, please refund them to your client because thay can't control your system error.....thanks

Business

Response:

Tell us why here..This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you. .

Review: [redacted] Corporation's corporate credit card was used fraudulently for personal uses by an employee of [redacted] over a period of 2 years, who admitted to such fraud. The employee was immediately terminated for cause. [redacted] notified Chase in writing that certain charges were the result of fraud and were being disputed. Chase initially took the charges off of [redacted]'s account, but subsequently changed that decision, apart from a small number of minor charges in the past 90 days from the date of notice. [redacted] talked verbally with a member of Chase's Fraud Operations Department to dispute the treatment of the charges on [redacted]'s account. The representative refused to change her decision. [redacted] subsequently left multiple emails and voice mails with the representative in an attempt to appeal this decision, with no response. [redacted] sent certified physical letters to two (2) different people at Chase at the end of September; neither of which generated any response to [redacted] or acknowledgment of [redacted]'s attempt to resolve the matter.Desired Settlement: [redacted] wishes to have a dialogue with Chase for the resolution of this dispute and have the fraudulent charges taken off of [redacted]'s account, including all associated fees & charges.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Received card in mail addresses to me stating I would receive 50,0000 bonus miles when I apply by Oct 31, 2014 and spend $2,000 over 3 months with credit card. Went to site to apply on Sept 29, 2014 and filled out form. Hit submit and system ca.e back with offer is no longer available. Went to fill out form again and the site stated the bonus miles where only 30,000 versus original offer of 50,000. This is the site. UnitedExplorerCard.com/booked.

I did call multiple numbers including the Chase number for this United Mileage plus credit card, with no result. I spent almost two hours of. This situation between call and website.Desired Settlement: I would like the offer originally provided. Also some additional mileage for frustration with this situation. No one should have to go through this to get an offer that was clearly stated as available.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I was able to apply for credit card and it seems I will be able to get the offer I originally had received on the promotion card.