JPMorgan Chase Credit Card

Review: I applied for a credit card offer through Chase that had a 50,000 miles bonus offer if you spend $2,000 in purchases in 3 months. I started to use my card and contacted chase and asked how much I spent and was informed that I met the $2,000 Threshold requirement and the miles should post to my account in several weeks. After looking at my mileage account and seeing they never posted I contacted Chase and was told I never hit the $2,000 threshold requirement, and I will not receive the bonus miles. They informed me that I spent $1,900 or so and they admitted that they misinformed me and I was off by about $90-100 and they wont honor the bonus mile offer.

I was misinformed by Chase and only didn't meet the $2,000 due to their misadvisement.

They told me that even though it passed the 2 month period I should go and spend another $100 to show that I spent the $2,000 threshold and they will honor the bonus miles as promised.

I called back and was transferred to about 10 different customer service "specialists" and "superiors" who hung up on me and I got no where with them.

I'm extremely disappointed and feel that its Chase's responsibility to rectify their wrongdoing and provide me with the customer service I deserve.

I have been a Chase customer for many years and never had such a horrible experience.Desired Settlement: 50,000 Miles Awarded as Promised

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On June 19th I paid my credit card to the full amount of $2,600.68. Next day I found they charged me this twice. They deducted this money from my checking account twice. When I called June 20th they said it was their fault and they were going to give me back the amount of $2,600.68. Today is the 26 of July and I haven't get my money. I called them back today and they said it was their fault and that it is going to take another 5 days to get my money back. I said I need my money because I need to pay my mortgage and she said she couldn't do anything about it. I just want my money back as soon as possible so I can pay my mortgage before they mess up my credit. I have never been late on a payment and is not fair I could be because their mistake.Desired Settlement: I just want to get my money back.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase Credit Card ServicesAccnt: ending in [redacted]Hello,I have multiple open accounts with Chase Bank that have all been paid in a timely manner. I have a closed credit card amount that is showing 3, 30 day late payment notices. I attempted to call Chase to ask them to remove the 30 day late payments as they are negatively impacting my credit score. I was informed that Chase does not remove late payments as a business practice. However, I have read several reports of others getting their late payments removed when talking to a "higher up" or simply begging. I do not think it is fair that Chase allows for some people to have late payments removed and does not allow others too.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the 3, 30 day late payments to be removed from my credit reports.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 31, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: JP Morgan Chase has reported a delinquent over 30 days payment due on my Credit Card. This is impossible since I am set up on an automatic payment system with JP Morgan Chase for this account.Desired Settlement: Please have the delinquency removed from the credit agencies reporting.

Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase sent me a letter saying I could write a check using my credit card and get 0% interest for a certain amount of time. However, it's not 0% when they charge you $26 and $26.80 for the transactions. I am going to pay off my card and then cancel it. Chase is too shady.Desired Settlement: Remove the $26 and $26.80 charges from my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My credit card recently stopped working for no particular reason, and they will not tell me why, nor will they fix the problem. In addition, they have charged me an annual fee for this card but the card does not work. In addition, I authorized my personal assistant on this account, but a) they refuse to speak with her to fix things, and b) they refuse to activate the card (with her name on it!) that they sent me for her.Also, by logging into my account online I am able to add new authorized users but there is no way for me to delete people I had previously authorized.Finally, Chase has been contacting me on my cell phone rather than the phone number of record for my account - this is not a number that I have provided to them or authorized them to use.NOTE: I use [redacted] to protect my inbox. If you email me, you will receive a message from [redacted] and must click on the link in that email to confirm your identity. I do not accept any automated email messages that are not sent by an actual person. Please note you will only be required to do this once, and then all future messages will go through. If you fail to follow the directions in the [redacted] e-mail, then your message will not be delivered to me.I am not available by telephone. All correspondence should be by email.Desired Settlement: They should a) refund me the $65 annual fee on this account, b) reverse any late fees, if any, c) fix whatever problem exists and ensure my card is working properly, d) authorize my assistant and activate her card, e) provide a way for me to delete previously authorized users, and f) ensure THIS DOES NOT KEEP HAPPENING AGAIN!!!!! (I have had similar problems with them in the past)

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I went into the branch in Benicia, CA to make my minimum payment for my chase credit card. After asking the teller how much my minimum payment was I proceeded to pay the amount that I was told I owed. The teller told me verbally my minimum payment was $20 which I paid in cash. Now I am being told and showed that my minimum payment is $25 and that I am past due on payments, resulting in an additional fee and loss of service. After trying to explain the situation to a Chase supervisor I was told that because of a previous payment being late, although that was handled and credited, they were not willing to waive a late fee.Desired Settlement: I am willing to pay the $5 dollars that I actually owe but as far as any additional payments for being "late" I am not comfortable paying those based off the situation, and wont pay them.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 18, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: Called Chase mid-September to payoff my credit card account and close it. Asked for a full payoff including all interest due. Was given the amount and then made the payment in full and agreed to all the disclosures about closing my account. I asked at that time if after this payment there would be any further amounts due from interest accruals. Was told no, this was the final amount I owed Chase and there would be no further bills from them. I asked once again to be sure that I would not be receiving any other bills in the future. Was again reassured that my account was closed and nothing further would be owed. On 10/1 I received an email update that my Chase statement was available. Checked my account today and find that I've been assessed interest in the amount of $49.67 after my payment in full and closure of the account. The account even states that it is closed. I called Chase and spoke to a CSR who said this was interest due from the beginning of September until the day I paid the account. I asked for my full payoff and was told I had paid this account off in full and nothing more was owed. How can I now owe them money from the beginning of September when I paid it all off. Was put on hold only after telling the CSR I would file a Revdex.com complaint. She then tells me she agrees I shouldn't have to pay this money since I was told I didn't owe anymore money when I paid the balance in full. She gets a supervisor who basically tells me it's my problem not Chase's that their CSR misrepresented what I owed. She said the balance is still due and I can have my opinion about what I should and shouldn't have to pay them but I owe them the money nonetheless. This kind of customer service and inattention to customer needs is why I chose to close my account with Chase to begin with. Have never dealt with such insensitive and incompetent people. I told her they need to train their CSR's better to assure they don't mislead and misrepresent accounts to consumers further. That is exactly what happened here.Desired Settlement: I will pay the $49.67 but I want to be reimbursed as my account was misrepresented and it was an error that should be mitigated by Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: CHASE SENT ME AN INVITATION FOR A MARRIOTT REWARDS CREDIT CARD WITH A PROMOTION. THE PROMOTION CONSISTED IN ONE FREE MARRIOTT NIGHT UPON APPROVAL AND 70,000 POINTS AFTER SPENDING $1000 DURING THE FIRST THREE MONTHS. CHASE DOES NOT WANT TO HONOR THE PROMOTION BECAUSE I HAD A MARRIOTT REWARD CARD IN THE PAST.Desired Settlement: CREDIT THE MARRIOTT FREE NIGHT AND GUARANTEE THE 70000 POINTS WILL BE CREDIT AFTER I SPEND THE $1000

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 6, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase demands from me money for the transaction with a vendor connected to them even though the record clearly establishes that the merchandize was never delivered to me and was returned to the vendor.

In the meantime, Chase extortion activities negatively affected my credit score.

The Chase account number ends with 8050.Desired Settlement: Billing adjustment, correction of their reports to the credit agencies.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 24, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: Chase will not stop sending unsolicited "United MileagePlus Explorer" credit card application to my PO Box. These started as a result of being a frequent flyer with United for business. I have not flown with United in over a decade.

I have called Chase 3 times over the last 6 months. Each time, Chase says they'll remove my name from all mailing lists. None-the-less, I continue to receive these unsolicited credit card applications.

Today (2/24 - 4th call) I spoke with Jeff Arney in customer care. To resolve this, he suggested communications be sent to [redacted] Senior Customer Service Exec, Office of the President .Desired Settlement: Make all unsolicited credit card applications cease and desist.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 5 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On November 1st 2013 I paid an $85 annual fee for my Marriott Rewards JP Morgan Chase Visa Signature Credit Card ending in 8417. On February 19th 2014 I called JP Morgan Chase's customer service and requested the aforementioned credit card account to be closed immediately. I also requested the annual fee paid in November to be pro-rated, since as of today the credit card account no longer exists and therefore I will no longer enjoy any potential benefits associated with this closed credit card account. However, to my surprise, JP Morgan Chase's customer service agent and his immediate supervisor informed me that the annual fee is only refundable within 60-days of its payment. Alternatively, the supervisor suggested transitioning the current credit card account into another JP Morgan Chase financial product in which case the $85 annual fee already paid would be pro-rated. I find it unacceptable business practice to condition the pro-rating or refund of an annual fee to whether or not the customer remains loyal to the business. In fact, such proposal is a sure way to turn formerly loyal customers into very unhappy ones.Desired Settlement: A full refund of the $85 annual fee. I hereby am requesting the refund for the full annual fee paid instead of the pro-rated amount, to make up for the long telephone hold times I've endured with JP Morgan Chase's customer service.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has provided a partial refund of the pro-rated annual fee.

Review: My account xxxx[redacted] is in collection due to unauthorized using by my ex spouse. During the divorce proceeding, the account was awarded to my ex-spouse for that reason. I sent in my divorce decree to Chase and I receive no response from Chase. During the past two years, I have to send in monthly payments even it's not my responsibility. Chase still sends no statement or anything to acknowledge the payments and the remaining balance. I continue to send in inquiry but no response. I called 8[redacted] I was told that no statement is going to be sent out at all because my account is in collection. It's a bad practice that Chase takes my money and does not provide a receipt or statement even the account is in collection.Desired Settlement: Look at my divorce decree and honor the court order like other banks. Send out the statements that reflects the payments for the past two years. Start to send out monthly statement.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 6, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had Marriott Rewards Chase Credit Card a year ago and cancelled it. Over the last few months I have had advertising in the mail (and online) stating that if I got a card I would be entitled to 70,000 points (after spending $1000 in the first three months), a free night (cat 1-4), no annual fee the first year, and a free night ( cat 1-5) annually. The promotional material included a personalized message (my current point balance with the promotional points giving me a total).

I signed up for this card, but upon receiving the materials I noticed that none of the promotional content was included. I contacted Marriott Rewards, who told me this was a Chase issue and that I needed to tell them that this 'was not a Rewards problem and that they needed to address it". The implication being that Chase would attempt to put me back in touch with the Rewards center.

I contact Chase credit card and indeed they attempted to push it back onto Rewards. They then asked me questions about my previous usage-type of card, when I stopped, etc. At the end of this they informed me that I was not eligible for the promotions. When I informed the representative that there was no indication of this anywhere on the advertising material, he quotes some paragraph (that I assume was in small print somewhere other than the ad). I went back again to look at the website promotion (off the Marriott site) and again, there is no indication that this is a limited offer.

The only reason I signed up again was for the promotions.Desired Settlement: Ideally, I would like them to honor all of the promotions.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: A purchase was made in July online for 2 pairs of shoes. I received the shoes in the mail and neither fit and in fact they were both FAKE, counter-fit. I contacted the merchant within 10 days (per their policy) and asked for the mailing address to ship back the shoes, they refuse to provide the address. I contacted my credit card company to file a disupte and today I receive a letter in the mail stating my dispute is not valide. There is no indication to state why my dispute is not valid. There is nohting invalid about my dispute. I provided email communications to Chase between the merchant and myself. Chase claims they offer Fraud protection but that appears to be false.Desired Settlement: I see no reason why I would not win this dispute, this charge needs to be overturned.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I disagree with chase's response. I submitted multiple email requests to chase when I submitted the dispute. The merchant requires that I contact them within 10 days if I want to return a purchase. I did so on multiple occasions and they refused to give me the return adress. They refused to do so, That's the primary basis of my dispute.

Review: [redacted] Massachusetts Attorney General [redacted]

CC: Massachusetts Revdex.com

To: Chase Cardmember Services

P.O. Box 15299

Wilmington, DE 19850-5299

Re: Response letter dated August 30, 2013 to my account ending in '5509.'

Dear Ms. Fernandez;

I have enclosed copies of all materials to the parties mentioned above.

First; while I believe you think my card was used, I did not use the card on those days. I also believe my card wasn't stolen, since I have all of them in my possession. At this same station a few years back, my wife at the time noticed duplicate charges for the same amount, numerous times on our bill from the

same station in question on the same day! Being a senior mechanical engineer, and knowing enough

about software and the problems it can cause if any number of a multitude of elements are not executed exactly as expected, a problem can arise very easily. Perhaps their software had/ has problems?

Secondly; having a small fuel-efficient car that gets 30+mpg, I only fill up every 4 days, but the charges

are sometimes 3 days consecutive, and more than 4 times per week. My son is the only other cardholder, and only bought gas once every 2-3 weeks, since he traveled only a few miles to and from

work, and also has a very fuel-efficient car. These I can prove fairly easily.

Thirdly; Isn't it possible to check your surveillance cameras to see if my car, a silver Impreza, or my son’s Car, a silver Impreza made purchases on the disputed dates?

Fourth, and most likely; The questionable charges I see are for very similar amounts, sometimes off by

a few cents, and either on the same day, or a day later. This isn't at all suspicious to your company, or Shell, even with the problems we've had with the same station in the past? I can assure you I can prove

my actions and whereabouts on the many days in question (and not driving hundreds of miles a day) with electronic surveillance at my company, and other eyewitness accounts.

Fifth; We stopped going there as soon as I called to dispute the errant charges, which was on or about

23-August 2013, except for once on 31-August, when my son needed to fill up, since he was very low on gas, and told me it was unavoidable. I was charged at that same station on August 12th, 12 days after we cut the cards up! You can see the attached bill charge entry which I highlighted.

I will not be paying the 3 charges that are in dispute, and will be closing the account, and will NOT be going to ANY Sheil station in the future, and have instructed my son to do the same from now on.

I recognize this is not the outcome you hoped for, and will expect being taken to court. will gladly stand in defense of my actions along with my son (a recent Eagle Scout, of whom I mentored, and knows full well, honor, and the virtues of telling the truth, along with numerous other Eagle Scouts I've mentored in the Troop which I am involved, in case you may have thought otherwise), and will gladly abide by whatever decision the court makes.

I have since reviewed my charges at the station in question for the past months of this year and have totaled over $400 in charges l believe l didn't make. Let your company be grateful I am overlooking them, and am still paying the iast bill you sent, minus the recharges in question.

I have been an upstandìng cardholder for many years, and while I believe gasoline prices are unnecessarily inflated, as soon as I put the product in my tank, I am committed to pay, as my history will reflect, but I will not pay for purchases I didn’t make. I have had perfect credit my entire life, and will fight this to the bitter end. I hopefully will not have to, and will receive a response from you in the future with the root cause of this problem being a software problem or some other, possibly fraudulent circumstance you've uncovered.

Sincerely,Desired Settlement: see attached

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My Freedom CC was cancelled by the company without proper reason. My payments have always been on time, and the line was never used in an inappropriate matter.This will negatively impact my credit score. I would like for this credit relationship to be reinstated to prevent damage to my credit score. This is an unfair practice by Chase and should be corrected. In addition, I have accumulated over $100 in rewards that have been denied since the relationship was closed.

Product_Or_Service: Chase Freedom Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Please reinstate my credit card to prevent unjust damage to my credit. I would also like to have the monetary value of my accumulated rewards to be reimbursed to me or applied to the existing balance.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: chase charged my card for a transaction I requested was not suppose to be made. I gave documentation and they have not took the charge off.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Lied to by Chase service representative regarding a transaction being declined.

I paid my car payment through my debit card. The purchase immediately reflected on my account. The following day it has disappeared from my account. I thought maybe it was a fluke. The next day my account still didn't show the car payment processed. I called and spoke with a Chase representative and she told me there was an issue with my security code so CHASE declined the transaction. I verified this with her multiple times. She then told me that she would notate it and that the transaction was declined. I wanted to make sure that I paid my bills on time so I processed another payment after the representative assured me that Chase would decline the transaction. I made the second payment that date and it showed pulled from my account immediately. I then left it at that. Come to find out that both transactions went through. I call Chase to find out why this happened again and they tell me I need to get with the [redacted] because they charged my account twice and it was an error on there part which is why the bank was showing the transaction as declined. How could anyone else but my bank decline a transaction? Why would the customer service rep tell me that Chase declined my transaction and now I being told that is not the case? Why would she tell me 100% that the transaction would not go though? Why I am as the customer who verified with the bank what was going on now being told I need to dispute it with the merchant and then need to call the bank. The merchand is closed, so now because of the misinformation I have been given from my own bank about transactions being declined on my account I have to jump thorough hoops and hurdles on a weekend. It is beyond ridiculous to be told by your bank a transaction was declined so your process another one so your bills are paid on time and then are told nope it wasn't sorry for the problem dispute it with the merchant.Desired Settlement: I want Chase to correct the issue, I don't want to lose the ability to process credit card payments with my car loan provider because of an error on Chase's part. This is Chase's issue, not [redacted] and as the customer I am going to be screwed either way. Either by letting the payment just process and wait it out or by calling my car loan provider and having them take away my ability to pay online via credit card through western union.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January 5, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely,

Review: I continue to get emails from chase bank trying to trick me into involve me with a credit card with them. I would like to forward the latest email to your organization so you could see what I am referencing. We do not have a chase account. My wife recently made a charge on her USAirways MasterCard, and Chase sent us a reference, even knowing the amount of the charge. They continually harass us about obtaining a card. Is there some way to block them, as well as get a message to them to stop.

Again, I would like to forward this latest attempt by Chase.Desired Settlement: Stop Chase from this type action, and look into the manner in which they can steal information.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.