JPMorgan Chase Credit Card

Review: Chase Bank is reporting negative information to the 3 major credit bureaus claiming that Acct Number [redacted] has an outstanding balance and was charged off. It is important to mention that this account was never handled by Chase and was a Washington Mutual account closed prior to Chase acquiring Washington Mutual... I originally informed Washington Mutual that I did not agree with all of the charges on this account… The matter was supposed to have been addressed by Washington Mutual and then Chase acquired Washington Mutual and I never heard anything about this for years until I was contacted by the law firm of [redacted] who was hired by Calvary Portfolio who purchased the debt from either Chase or Washington Mutual...Chase does not own this account nor do they posses the information to substantiate the negative information which they are reporting to the credit bureaus...lastly I have resolved this matter with [redacted] by paying the amount of $100.00 as settlement in full of the alleged balance of over $4,000...I can provide written proof this has been paid...Chase has refused my requests to dispute and remove this information from my credit report and has failed to provide a written explanation as to how and why they justify the negative information be reported to my credit report.Desired Settlement: removal of the negative information being reported to the credit bureaus regarding account number [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I HAD A CARD THROUGH WASHINGTON MUTUAL AND I NOW UNDERSTAND THAT THEY ARE CHASE BANK. AND IN 2007 I MAXED MY CARD TO THE $2,000 LIMIT BY A CHARGE FROM STORES ONLINE (WHICH I HAVE ALSO FILED A COMPLAINT AGAINST) AND IT BROUGHT ME TO THE LIMIT. AFTER THIS CHARGE THERE WERE A FEW COMPANIES THAT CHARGED MY CARD AND I HAVE NO IDEA WHO THEY ARE AND WHAT THEY DO (I HAVE ALSO FILED A COMPLAINT AGAINST THEM AS WELL). I HAVE LOOKED AT MY BILL BUT AT THE SAME TIME I HAD BEEN PAYING FOR CREDIT CARD PROTECTION. THIS FEE ALONG WITH THE OTHER "OVER THE LIMIT FEES" WHICH THIS CARD ALLOWED CHARGES WHEN OVER THE LIMIT.....HAVE BROUGHT MY BILL OVER THE LIMIT OF 600.00 AND I AM IN COURT TO PAY.Desired Settlement: REFUND....WHICH I CALLED WASHINGTON MUTUAL AND ASKED TO CLOSE MY CARD WHICH THEY REFUSED TO DO SAYING THAT I HAVE TO PAY IT OFF FIRST BUT I SEE THAT AFTER THEY ALLOWED CHARGE AFTER CHARGE AND I NEVER PAID THEM...THEY CLOSED MY CARD...

I HAVE PAID THE 2 THOUSAND THAT I OWE BUT DO NOT FEEL I SHOULD HAVE TO PAY WHAT THEY SHOULD NOT HAVE ALLOWED

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I signed up for the Chase Southwest Rapid Rewards Credit Card on 6/6/13 after seeing the promotion for 50,000 points if I spent $3,000 in the first 3 months of having the card. I was planning a vacation at the time so knew that I would quickly spend the $3,000 on the vacation and earn the 50,000 points. Not thinking much of tracking the points as I spent $3,000 by 6/22 I just assumed the points would be transferred over with no problem. Around the middle of September I began planning another vacation and thought how great it was that I had 50,000 rewards points sitting there just waiting to be used. I checked my balance and saw my total points was only 33,243 points. On the rewards balance was a line "Rapid Rewards Credit Card 7/19/2013 +26,095" I thought to myself well maybe I am getting the points in two installments so I will keep checking to see if they arrive. I kept checking and no additional 25,000 points ever added to my account. I called 1-800-792-0001 which is the phone number listed on the back of my credit card and told the customer service representative that I signed up for the card during a promotion for 50,000 points if you spend $3,000 in the first 3 months and my records showed that I only received 25,000 points. The customer service rep then told me "the marketing department will have to review this to see if that was the promotion running at that time and you will hear back in 10-15 days via mail." So I wait to see if my issue gets resolved waiting for a letter form the marketing department to say that I would get the additional 25,000 points that were in the promotion that I signed up for. No letter was ever delivered to me. I called the customer service number again and tell them the same story. I called a month ago and spoke to another representative and told them I was looking for my additional 25,000 points from the promotion I signed up for in June. I was told I would receive a letter confirming or denying the status of the additional points in 10-15 days and never got anything. They said that they would forward the request for review on again and I asked if I could speak to someone directly involved with the decision process to plead my case so as not to have to rely on a call center representative to present my case to the person(s) that made the final decision. They told me that they could not let me talk to someone and did not have the number of anyone to talk to just that they would pass it along to the marketing department. I then asked to speak to a supervisor to see if I could get some clearer answers and assurances that my case would be reviewed. I spoke to the supervisor and they claimed that the letter was sent to me and my case was denied. When I asked why I was told that because I did not notify them within 90 days they will not review it. I asked where that information was located that any discrepancies in rewards had to be claimed in 90 days the supervisor told me that it was in my Card Member Agreement. I asked her specifically where as I did not recall ever seeing that and was told, that they didnt know where but it was somewhere in there." I asked if they had a copy to reference and was told no. I then asked if they could email me a copy of the agreement while I was on the phone so I could be walked through it and shown where it had the "90 day rule." I was told they had to mail me a copy as they didn't have one on site. They also offered to send my case forward to the marketing department with a request to expedite a response as I had never gotten one after my initial request. On Jan 9th I received both the card member agreement and a letter from the "Marketing Department" rejecting my request for the 25,000 additional points claiming the "90 day rule" I then meticulously reviewed the Card Member Agreement and found no mention of the " 90 day rule" that I was told was the reason that I would not be able to get my additional 25,000 points. They did not admit the original error of not giving me the full 50,000 points but instead said that it was my fault for not reporting their error to them in a time frame that was not mentioned anywhere in the card member agreement.Desired Settlement: I would like to see my total 50,000 bonus points awarded to me. I would like to have 25,000 points credited to my Southwest Rewards Account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I am a 88 year old woman who has this bank attempting to pull a fast one on me for months. I was a credit card carrier of Chase Bank for years. I chose to change my credit card over to Bank of America since thats who I bank with regularly. I owed a last month's payment of $1387,88 to Chase bank in order to close my account. I made the payment in full in that amount exactly, but the problem is, they also applied a balance transfer to my new Credit card with BOA and forced them to pay the SAME AMOUNT TO CLOSE MY ACCOUNT, thus making ME PAY TWICE FOR THE SAME BILL. How silly of them because I 1) Have my bank statement with the withdrawal listed for that check being deposited on their side. 2) A statement from the bank that the withdrawal was made. 3) A copy of the check I wrote, and the picture of it deposited on their end. I HAVE EVERYTHING ON PAPER THAT I MADE THE PAYMENT. Why they are saying I did not pay is OBSCENE. I am 88 years old, I do not have the money to pay that amount a second time. NOR SHOULD EVER HAVE TO.

I will show you all the paperwork I have to back this up. They have NO PROOF I NEVER PAID. It even says on the statement I got when I closed my account that I owed 0, however they say they can't find that payment? WHERE'S THE SENSE IN THAT?

Please help me with this. They have also rounded the amount I "owe" to $1388,00. A 12 cent increase from the amount I paid, without my authorization. This needs to end, I cannot have this go on any longer. I spend hours every day on the phone with customer service rep's trying to end this.

Please reply to me ASAP. My granddaughter [redacted] is writing this email on my behalf. I will have her write back to you, or you can call me back at [redacted] ANYTIME.

Thank you very very much.Desired Settlement: I would like for Chase Bank to recognize their error and see that I have all proof on PAPER that they cashed my check for the amount owed and that BOA never should have been responsible for any payment. This is TOO MUCH for an 88 year old woman to deal with and not ONE person has helped. Please, someone help me for once and for all. I want the amount they say I owe to BOA now ($1388 PLUS INTEREST FOR THE YEAR) GONE, since now I will be held responsible for the money BOA paid Chase Bank after being forced to by them, if chase does not reconcile with them by January 1st.

Thank you, PLEASE HELP.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not helpful. my bank has not yet been credited the refund chase bank told me they were giving, and they say I NOW OWE $1388. Where is any sort of resolution???? I am anything but satisfied. Please carry on with this investigation. I will not be satisfied, and will continue fighting until I owe NOTHING to anyone as I should.

Review: This debt was paid by check on 04/07/2015 and it cleared the bank on 04/13/2015. They did not want to talk to me because of I'm not on the account.Desired Settlement: I want this matter closed as soon as possible.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They are undoubtedly the biggest group of liars that I have ever dealt with.

Review: For several years I have used credit card accounts with Chase and have been a satisfied customer. Sometime in 2012 I made a purchase from [redacted] and was offered a Chase card with a low limit which I accepted. I have paid off my purchases in a timely fashion but ran into problems this summer. June 27, I purchased a pair of shoes but had to send them back. I received a bill for July but did not pay because of the return. July 17 I bought another pair of shoes. My august bill showed credit for the return and the new charge, but there was also a late fee of 25.00. I called to sort things out and it was agreed that the late fee was in error and that I owed nothing until Aug 24. when my August bill came the late fee was removed but another was added! In the meantime a delinquency was reported to the credit bureau stating that I was 45 days past due on my account. That was impossible since even if you count back to the due date of July 24 that is not 45 days. I called again and was told that the report had been made because the return credit did not include the shipping charges and they had been due. That never showed on the billing statement. Even so, why would I pay a 25.00 minimum payment when I only owed 6-7 dollars for shipping? I also said that I would pay off the account but then I realized that I would not have a resolution so I have instead made a good faith payment of 50.00 on Sept 19 while the matter is resolved. I am very unhappy about this occurrence since I have had a sterling record with Chase and I do not want this to mar that record. I feel that perhaps the real problem lies with Amazon and how they report their business to Chase.Desired Settlement: I want the delinquency taken off my credit report. Since I am aware that it takes several months for that to happen I feel that in the interim I am entitled to a letter from Chase explaining to my other creditors that the delinquency was not my fault but due to billing error. If they send a copy of the letter to me I will see that copies are sent to the credit bureau and my other creditors who would be concerned.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 27, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Account in question: [redacted] Chase Bank 150 Days Past Due

This account was opened in 2008 when I was a co-signer for a friend. In 2010 Chase Bank formally removed me from this account. Chase confirmed this to me, and the account ownership in its entire, including all liability, went to my co-signer and that I would no longer be liable for anything under this account. Anything in relation to this account should not be showing up on my report nor should it be affecting my credit report. In July, 2014 I received a letter from American Express stating that my credit line was being decreased from $10,000 to $1,000 because of bad credit. Upon digging around on my credit report with experian, I found that this had been because Chase has been reporting to my credit report delinquencies with this credit card for which I no longer had any ties or liabilities on. I called Chase, and they apologized and mentioned they would take it off my credit report, but that damage is done. Now I have had to spend hours on the phone with the various credit agencies, as well as AMEX, to try to clarify this issue. American Express needs me to produce a copy of my credit report without the delinquent account on it to reconsider my credit, and I already used my once a year free credit report option.Desired Settlement: I want Chase to coordinate with Experian a resolution around this, for my credit score to go back to what it was before Chase mistakenly ruined it, and for Chase to cover any costs associated with repairing my credit score and re-gaining my credit line.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In July 2013 I received a promotional offer on my computer, to apply for a southwest airlines credit card , pay a $99 annual fee applied to your 1st billing statement and use your card for $2000 or more purchases in the 1st three months and you will receive 2 free flights (50,000 points) I applied and immediately received a congratulations saying I was approved and my card would be in the mail, I received the card and put over my $2000 requirement on it. Last week 2 1/2 Months after receiving the card and forfilling all requirements, chase banks mailed me a notice that since I had taken an advantage of a similar offer in the last two years I was Not eligible. I went to my bank and complained they called and were told they would expedite a review of this. and on 9/20/2013 I received a letter now saying this offer is only valid for 1st time southwest card holders.( which is now different form the 2 years in the 1st notice) MY argument is I seen nothing in the offer and after they approved it, and took a $99 fee and I charged over $2000 on my card they can't change things now! The website for this offer is: [redacted]hank you!Desired Settlement: I expect to receive my two free flights, they approved my card, took there fee's I did all that I was supposed to now they should do what they promised

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 27, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Company continues to send form responses when I demand escalation of my issue.

I have contacted the bank half a dozen times demanding a supervisor over an issue and continue to receive this response every time:

Thank you for contacting us recently about your credit

card account. We appreciate your patience while we are

looking into your question.

We wanted to let you know that we are working on your

inquiry and you will receive a response as soon as

possible. If any account adjustments are necessary, we?ll

let you know and you will see them reflected on an

upcoming billing statement.

Every time I reply, even the most recent time when I sent this message:

Seriously? Escalate this to a supervisor NOW! If I receive

the exact same response again I will end my entire

relationship with Chase.

I receive the SAME EXACT RESPONSE. It is EXTREMELY frustrating to continue to be ignored.Desired Settlement: I want the company to issue me some type of credit for the insane amount of times I have contacted only to be blown off. I also want the company to actually pay attention to my issue and look into the real issue that I have been writing about for a few weeks, which involves a credit card dispute.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have linked personal and business accounts with Chase. They have tried to charge me Fees in the past which have been credited and I was assured that my business and personal accounts were linked. In December and March I was charged 27.00 because my average balance was not 15K yet I had over 20k in my business account which is supposed to be linked to my personal accounts as per chase.Desired Settlement: I want a credit for 54.00 and a letter that states my accounts are linked and this will not happen again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: I Purchased a disability Insurance this credit card (Assurant Insurant) for full payment. via telephone. there is one small problem when you become disable the credit cards do not want to pay off the balance, but one thing credit card company like to do is continue to freeze your account at high balance after they can not add any more interest, fees and no more additional insurance payment to your account. and then send you letter telling you have to pay this amount off in so many months. When you ask for specific paper work of whey you joined the insurance group the answer from the credit card company says to you is you need to follow the up dated policy. well that is not true. I was not notified at all in any way. My policy should stand as to the one I joined and if the credit card company purchased it that is there issue. Credit card company kept charging me for my monthly insurance payment without notification changes at a auto withdrawals. now its time to pay up? What did Chase or whoever is responsible forgot how to pay up on their policy. Also they are destroying my credit and all additional card holders just because I was hurt/disable and I am the primary holder does not mean all should summer. this fall under insurance not card member policy. which Chase keep shoving in my face. You would think they want this resolved, by they keep making me sick over this. and putting word in my mouth. I have asked Chase for for a complete break down from when this account was opened for all for the amounts charges, feed, interest, auto insurance payment date account opened ( Washington Mutual) Etc. everything on this account They send very little. They also keep passing me round and round in the office. I started with [redacted].... basically Under the new T & C of Chase Protector there is not a disability it is death this is when you card will be paid off. so if you are injured, you account is frozen- credit is destroyed...

Product_Or_Service: Insurnace Policy credit Portection

Order_Number: Policy insurancy

Account_Number: chase/washington mutDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want Chase to HONOR the agreement that I purchase- Bring my card to 0 balance. fix my credit and all associated the card holder. it is illegal what they are doing/ regard the credit. I tired of all this and talking to several people in that executive office changing all the words around. I want a letter in writing of such ( balance and credit from Chase Executive office. I want this to go through the Revdex.com. I

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Hello, I applied for a chase credit card around 2 months ago and wasn't approved. I went into my local chase branch to see the reason of denial and it took a couple of weeks till we figured out that chase put in my wrong social security number in their system when I opened my checking account so I was automatically declined for the credit card.

It took them a couple of days after I brought in a copy of my social to fix the problem and I was approved for a card right away. I told them (already in the beginning of this whole story) that I need this card as soon as possible because of a trip out of the country that I was planning.

They told me they'll expedite the card and I'll have it within 3-5 business days.

Day 5 comes and I still have no card. I call chase and they tell me it's taking longer to generate a number for my card and there's nothing they can do to speed that up.

I was on the phone with them back and forth trying to figure out a solution for all their screwups because my trip was getting closer and closer.

With 2 days to my trip and no card in sight one manager finally got me approved for a different card and said she'll overnight it to the location I'm traveling to so I'll have it when I arrive.

After I arrived to my location and see that I didn't get the card, I decided to give them an extra day cause small delays could happen. Today I called them and got a tracking number for my card and see that it'll only arrive in another 5 days. I call them again and they say they can't overnight international even though I was promised more than once I'll have it overnighted to wherever I go.

No I'm stuck in a foreign country without money for my trip all thanks to chase.

I had a friend borrow me a credit only to use for a one day car rental. But after that I'm stuck thanks to all screwups of chase.Desired Settlement: I want a callback from the top person at chase in charge of credit cards and an official apology from them. I also want them to refund me all extra costs I'll have because of this mess up (like extra insurance for car rental, interest for borrowing money etc).

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I reserved 3 rms at the [redacted] Marriott Courtyard hotel in two separate reservations. In the process, I purchased additional points which was charged to my credit card. There is no documentation stating that refunds will not be reimbursed. I cancelled according the guidelines stated. I confirmed with the hotel that cancellation was complete. On 10/5/2015 I noticed my refund was credited. I call the hotel, spoke to a very polite manager that informed me that customer care would handle the refund he would connect me. I was hung up on twice after receiving a spanish message. I called [redacted], I was told I needed customer care, I explained that I had been attempted to be transferred prior and it was not successful. The associate stated on the line and connected me to a manger. This man was rude and made a comment that he felt like he was "being drug through the mud like a slave" He had no documentation no knowlegde and was upset that I would not settle for his answers. I explained that I called, cancelled and received confirmation of my cancellations and was never given any indication that I would not be refunded. I also asked him to share that info he refused. I told him that I felt like he didn't want to help me, I didn't understand how he could be a anger and treat a public customer in such a way and I did not appreciate his slave comment. He told me he couldn't help me and that was final.

This is my first time attempting to use Marriott's Rewards and it appears that they bait and switch. I'm trying to alert family and all facebook friends of this underhanded practice. I'm shocked becasue I would have never expected this from Marriott. The public needs to know. Here's my information:

Reservation Cancellation: [redacted] For [redacted]

MARRIOTT REWARDS MEMBER

RESERVATION CANCELLED

CHECK-IN DATE

Friday, October 2, 2015

Your reservation has been cancelled

This information has been sent to [redacted].

Confirmation Number: [redacted]

Cancellation Number: 54338472

I am requesting to have the charges reversed and the Marriott rewards cancelled. I would appreciate my refund credited to my credit card. I would also appreciate an apology, that manger had no right to make and talk as he did. He's a bad representation of the Marriott Corporation. Again my request for resolution is to have charges refunded $75.00 & $87.50 total $162.50.

REWARDS LEVEL REWARDS NUMBER

MARRIOTT REWARDS MEMBER [redacted]Desired Settlement: REWARDS LEVEL REWARDS NUMBER

MARRIOTT REWARDS MEMBER [redacted]

I made an online reservation for three rooms at two separate times. I cancelled the rooms according to the Marriott policy and was not told nor informed that refund would not be available. Had the website stated that I would have never used the rewards for purchase of points.

Upon cancelling the rooms, I confirmed with the hotel to confirm cancellation was complete. They confirmed.

Today I noticed that I have charges of $162.50 a

Business

Response:

This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 09, 2015.

They should receive our correspondence within 5 to 7 business days. In

order to protect consumer privacy, they have been advised they may share the

response directly with you. Tell us why here...

Review: My credit limit was decreased despite being a long-time customer (approx. 15 years) who has done everything right and never been late with a payment with Chase, or any other creditor/lender throughout my entire credit history.... Never.... Period. Furthermore, I've routinely demonstrated always making good on all my financial agreements and obligations entered into, and I take this very seriously.

Chase decreased my credit limit without good reason and the credit reduction will cause me significant harm by affecting my credit score negatively, in that it will greatly adversely impact my credit portfolio (credit utilization ratios, etc.). Additionally, this undeserved damage from Chase's actions has the very real potential of cascading, as other creditors respond to the damage that Chase inflicted. When I called Chase to get my credit limit reinstated, Chase insisted on a doing a full credit application/hard-pull of my credit even though all my information has remained the same during my time as a customer; and, in so doing would further adversely affect my credit score.

It should be noted, that I am not even carrying a balance on one of the accounts at the moment (paying off monthly as used), and the balance on the other account solely consists of a current 0% APR promotional offer they extended to me a few months ago.Desired Settlement: Full and immediate reinstatement of long-time former credit limit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase collections refused to legally validate a debt not belonging to me. I was treated with disrepect and will likely lose my home,result of errors.

Approximately 1 year ago, I attempted to move from my home with my 2 children. I had a budget set based on my income and bills that was too modest. So, it took almost a year to actually find a home that fit within those guidlines and the three of us sat down with a mortgage lender. The first question that was ask was "hows your credit". Since I knew I had no negative information in my report I replied "should be great", should'nt be a problem at all". We then borrowed $30,000 from our parents, placed the money as down payment on the property, and like most people we told everyone we know that we were finally going to have a homewith a yard; we even took several trips past the house per week showing all of our relatives the home.

Fast forward a few weeks later again we were placed in front of our mortgage lender banker who nowhad a copy of my most recent credit report. As we reviewed the reports, total shock. Chase was reporting a completely false late payment for April, June, and December 2012 that was causing a denial of the loan and even worse we were infromed that our down payment was in good faith "non-refundable". We've been struggling for the past 2 years to improve life for our family and ourselves "just " to give it all up plus lose $30,000. I thought to myself "NO WAY am I going to make my family to give them the life they deserve! I took a second look at my report and thought "Since I've nver been late with Chase Bank, I'm going to fight it!" I cannot understand Chase Bank reporting erroneous information such as this and I find it extremely offensive. I would expect to have been informed before being falsely accused of an error like this. I am 100% certain the payment was sent in on time, however I cannot be held responsible for potential billing errors with Chase Bank or potentialprocedural errors within the US Postal service. Because reliabilty and punctuality are two of my greatest attributes, I made an emergency payment within two hours of discovering my original payment was not processed. The entyr of this payment as beinglate is not due to errors on my part and is creating a persona of me that is untrue. In event this error is not corrected within 30 days, it will prevvent my loan approval along with$30,00 non refundable deposit on home loan construction.

My first request (60 days ago)was completely ignored so, I wrote another request and did a follow up phone call with no evidence or reason being provided other than "thats whats our records show".

Then, approximately 25 days later I received a letter from them stating that they find the account to be accurate.

I re-stated that the account was incorrect and I requested "a notatized affidavit stating that there is a zero percent chance that Chase Bank has made an accounting error or a billing error", and also stated that form would be used to file a formal complaint against the US Postal Service.

This request has been ignored COMPLETELY!

At this point this account is actually preventing me from acheiving our dream, we placed the money down and no one will give us the loan for the remainng cost because of our current rating. No one seems to care that we are human beings and should show respect and compassion for others. After all - someday we will all pass leaving behind only the family we have cred for. When I sleep at night - I know I took care of my fellow human beings while Chase Bank seems to only care ablut ruining lives. I pray that the Revdex.com can makeChase Bank see the light and decide to be a part of a solution instead of ruining lives by the thousands. These repeated denials of credit and lost opportunity to receive credit have tremendously impacted me emotionally and financially.Desired Settlement: "This negative listing is causing me financial harm and emotional stress and is by term defamation. Remove this erroneous informatioon from all 3 credit bureaus immediately." Your cooperation is this matter will be greatly appreciated.

Consumer

Response:

This complaint is for my chase credit card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 28, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase has failed in its statutory obligations regarding consumer protection, when charges to my card from companies that are exploitative and abusive appear on my card. They are obligated to honor complaints and pursue customer rights, but they no longer do such things.They have no honor, and they have no fear. They deserve prison.Desired Settlement: $76 charge reversed regarding my recent refused dispute, plus $100 refund for my wasted time.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Chase has been the absolute best bank I have ever had dealings with! Great customer experience every time! I know most people would come here to complain after they themselves have done something wrong and want to blame the bank. Also I know there are plenty of other banks that screw you over even when you doing the right thing. Chase isn't one of them. I have been a customer for 5 years now and plan to be as long as possible if they keep up what they are doing! Kudos Chase

Review: I called Chase bank in August of 2014 regarding some international travel questions and to notify them of my trip so I could use my Chase Sapphire credit card. The female representative, who's name I don't have, told me that I could upgrade my credit card to the Sapphire preferred and not be charged the $95 annual fee until August of 2015 and that I could switch back before that point and have up to a year to try the new card without any obligations. I noticed on March 1, 2015 I was charged on my statement the $95 annual fee. I immediately called Chase customer service and the representative proceeded to tell me that the charge was valid and that I wasn't eligible for the 1 year trial period on the Sapphire preferred card. I asked why then wasn't I billed in August of 2014 when I switched cards and he could not give me a valid answer. The representative refused to reverse the charge and admit that I was mis-informed by the representative I spoke with in August 2014. I asked to speak to a manager and he wouldn't cooperate either. Eventually he said he could pull the original phone call and someone would call me back. This company has unethical sales practices and is charging clients after mis-informing them which is criminal. Also, at the end of the call there was no opportunity to leave a survey or provide feedback and the manager disconnected the call. This was a very poor and frustrating customer experience because I had to waste a lot of my personal time talking to people who wouldn't do the right thing for the customer when none of this was my fault.Desired Settlement: All I am looking to accomplish is to have the $95 charge to my account on 3/1/15 reversed and for Chase to own up to the fact that their employee mis-informed me and they are responsible not me. I should be credited back the $95 fee. Thank you.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: As late as September, 2013, my credit card limit with Chase was $5000. Although Chase records that I have had no late payments, my credit limit was reduced by Chase to $3500, resulting in financial harm to me due to a higher % of credit utilization, lowering my TransUnion and Vantage credit scores, and declination my recent bank application for a real estate debt consolidation loan.Desired Settlement: Restoration of the original $5000 credit limit originally granted by Chase

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Credit grantor negligently and intentionally communicated and furnished inaccurate (30 Day Late August 2012) information to all credit bureaus. Proof of Payment has been served on credit grantor, however, they refuses to correct the information.

Credit grantor insists that I have never submitted any payment. However, I have proof that the payment has been submitted via Credit Grantor's website. Unfortunately, Credit grantor failed to process the payment submitted due to system errors on their end. As a result, the credit grantor furnished and published inaccurate information with all major credit bureau, severely damaging my reputation.

Credit grantor is in violation of �§ FCRA 623 (7) (a) since they failed to provide evidence of any notices sent to me prior to, or no later than 30 Days after furnishing negative information to Credit Bureaus.

I further find CHASE liable for negligence. CHASE Bank owes its customers duty of care when furnishing information to credit bureaus. Consequently, CHASE Bank fell below the standard of care by communicating inaccurate information without notice causing adverse impact on my reputation with my creditor and the general public.

The publication referenced my name with severe defamatory meaning, and negative implication. Historically courts tend to view publication of erroneous statement of fact libelous per se. In [redacted] the court awarded the plaintiff presumed compensatory damages of $50,000 and $300,000 in punitive damages.

In addition, as a private individual I have serious incapacity for effective opportunities for rebuttal.Desired Settlement: I hereby request the credit grantor to immediately correct the inaccurate (30 Day Late) information furnished to all major credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 20, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.