JPMorgan Chase Credit Card

Review: After being a customer of Chase bank since year of 2000, chase closed my accounts in 2013. After the account was closed I have been deprived from some of my right under the chase bank account agreement and privacy policy as below:

Business account number 188-142-5863

1- Based on chase account agreement and performance during last 13 years, account holders have access to online banking and statement for up to 2 years. within the time I was banking with Chase, I relied on this service and paid for services as well as kept funds in my bank account in benefit of chase bank. I understand my accounts were closed and I no longer may do banking with Chase, but I my access to my past statement and account should not be limited because, 1- I relied on this service 2- during time of banking with chase all services were paid to the bank and since this service is paid for directly or indirectly I still should receive benefit of those services 3- chase account agreement does not indicate that upon account closure, customers may no longer access to their account history.

furthermore, after the account was closed, I still have access to my account history for sometimes and I relied on this feature being able to access my closed account and closing my access was without any notice

2- Chase bank ran my credit report in about 2 months after my accounts were closed by chase. Chase only had permission3- to run my credit for banking purposes within the time that I am banking with chase and not after my banking relation with chase is completely closed.

3- I have contacted chase executive office and smoke with Mr. Edward Applman Ext 1299052. after having a long conversation I asked him if the call is monitored. He stated all the calls are monitored which it was not disclosed to me. I asked him why he never notified me about the call being recorded and he stated that this is under chase account agreement and they do not have to notify the caller about the call being monitored. I asked if I can talk to him on not a recorded line which it was refused by him, stating they do not have access to not recorded line I am free to hang up. I asked him if I can record the call as well which he refused.Desired Settlement: 1- Access to my online banking for all my account with chase for the promised time

2- clarifying why my credit was checked my chase

3- clarify if chase allow all calls to be monitored without notifying the caller and if you provided an option to callers to not record their calls.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 22, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: For the last year I have been getting calls from chase bank saying that I have a account with them and that it is being over drafted when I dont have an account with them, ive called the 1800 number over 30 times and the matter didnt get fixed!! ive emailed the company fraud department and told them everything and they told me that everything would get fixed here it is the new year and im still getting calls and information about anther persons bank account im sick of the calls and messages from them! I have saved the voice mails from back in October up to today.Desired Settlement: would like some one to contact me about getting them to stop calling me ignoring the calls dont work and putting my self on the dont call list dont work on top of blocking their number. I feel that its wrong on their part of giving me this persons information, if some one else was getting me bank info I would like to be told and with the calls I can tell nothing has been done, any information or help will be greatly appreciated.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Email practices - no opt out, no way to refuse email

I'm a Chase credit card customer. I have recently started receiving regular Emails from Chase cards telling me about new services, etc. I ignored the first few, but when I tried to ask them to stop sending the emails, I noticed that:

1) the instructions for how to do so are not included with each email. I can't find them. They are not available from the web site, either.

2) Even if I opt out, Chase reserves the right to continue sending these unsolicited messages to my email account. I can't block their messages from their end (although I can and will spam-filter them), and they warn that they may send vital account information in this manner, which makes filtering risky.

3) Despite statements to the contrary, I do not trust online banking to be safe. I do not like any online banking terms of service I have read, and do not wish to grant anybody the rights listed in Chase's online terms of service. I do not want an online account, especially if it comes with all of the additional spam Chase has already started sending me.Desired Settlement: Stop sending me these emails. Remove my email account from your records. I do not want banking information sent there.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Barely - they have addressed my particular issues, but not their practices which caused the issues in the first place.

Review: Below are disputed amounts that are taking too long to process, these have been disputed with the credit card company.

chase freedom

16-Jun 307.47 discount [redacted]

16-Jul 59 DRIVO 98 Inc Darien Il 5/23

need sep

16-Oct 11.01 intui

need nov

16-Dec 11.01 intui

60 fees

16-Jan 11.01 intui

25 fees

sub-total 509.45Desired Settlement: Please credit the credit card credit, plus $25 admin fee, $5 for a Revdex.com compliant donation, plus 15% for whole total. If this is not resolved after 30 days, a 5% daily interest fee is expected until the resolution date.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On August 23rd, I had talked with two customer service representatives regarding the Chase Sapphire Preferred Card. I had already opened up the regular Chase Sapphire card, and I wanted to confirm with the first representative that if I were to re-apply in the future (not upgrade but a new application) for the Preferred card, I would be eligible to receive whatever welcome bonus was available, which is 4.00 times more than the regular bonus as of now. This representative had said that this was not possible and had encouraged me to reapply as the only way to receive the bonus was to reapply within the next few days for the Sapphire Preferred card because they were under the same 'Sapphire' program. I had received the same information from another representative. However, after I had applied for the card the next day and was approved, I was told that in the future I could indeed receive the stated welcome bonus if I were to reapply and had confirmed this a few days after with another customer service representative. As a result of the first two customer service representatives' misinformation, I now have a much larger spending requirement of $3,500 for the Sapphire cards on top of an additional hard line inquiry on my credit statement as well as having a larger credit line than I ideally had hoped for. As a final year college student, I thought that the $3,000 spending requirement would be more feasible upon graduation and was hoping to wait until then in order to take advantage of the bonus for the Preferred card; however, placing such requirements while in school has been rather stressful. Closing an account (regular) would have a negative impact on my credit score, and so I had talked with the customer service representatives if there could be any remuneration as a result of the significant risk and inconvenience the first two customer service's responses. They said that there was nothing they could do, so I would like to formally make a claim, and potentially hoping to inform the company (Chase Credit Cards) that some of the representatives might not have the same knowledge base about their products, even though the representatives are dedicated only to the Sapphire credit card products.Desired Settlement: I had talked with the fourth customer service representative if there was any possible remuneration and had said there was none they could provide.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: from28may, until today 21july2014, chase Bank / card services failure/refuse/avoid or what ever name have it in English

/ refuse to anulate /cancel unlawfulty / unauttorize charges held by [redacted] airline, unsustain by any laws and regulations covering criminals activites held by [redacted] Airlines

with an unethical customer services, behaivior and discrimination against a minority member and group . as sustained by the costumer by a tape audio recorder and provide it to chase 2 times

failure to correct the billing error, as sustain it by the costumer by a tape audio recorder and provide it to chase 2times

costumer service failure/refuse to provide assistance. provide inapropiate some kind of avoidance, claiming to be assistance, engage in omission/ misinterpretation and unfair tactics/ practices

the company failure to correct billing errors

the company refuse to correct extra charges (unautorize)+unlawfully+fals /provide to chase the audio tape recorder(evidences)

the company has processed an unautorizes credit card charges+ fals Charges(under [redacted] rules, this charges =fals)was for services that no was provide

the company failure/refuse to provide an explination of the charges sustain by any laws an regulations, refuse/failure to provide the contact informations=time+date+ the answer from [redacted] Airlines, regarding [redacted] dispute

the company denied with any shame the tangible evidences(audio tape recorder)provide it 2 times to them.

the company engage an advertisement of a service (dispute )with unrealistic unsusbstaintiated claims in a deceptive tactics, in the detriment of a costumer(minority) member+group with impartial decision benefiting the criminal [redacted] airlines

request: no phone call. Contact me by email

sorry about my English but hope you understand me, if not request Romanian translatorDesired Settlement: Complimentary services

a letter

apology

billing adjustments: 1) 80$biling in dispute + interest fee charge will this claim was on dispute 5.60$ 2) I made a payment on 7july ny phone and should show up on the same day, but the payment show up on 8july. request correction of the errror

refund credit card credit

other: provide accurate Information of your account /billing statements: regarding Crediting of payments, according with what legal laws and regulation(specify clear) they are valid. this are inacurat it, how I was find out on 16july 2014.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I opened a Chase Slate credit card 17 months ago. Since then I've received from Chase at least 30 pre-screening offers for their Chase Freedom card as well as another 20-25 for their Chase Sapphire card. Recently I received another for the Chase Sapphire and decided to apply for it. I was denied for it but the reason I was given sounds completely crazy and unacceptable. They stated the only reason I was denied was because I had opened "too many" accounts in the last two years. I called the reconsideration area to question the decision and let them know that my finances have changed so I replaced some of my credit cards. The representative told me there was nothing they could do to reverse the denial and that if I hadn't opened the Chase Slate account then I would've been approved. I contacted their customer service and told them that I don't think its right I get penalized by them for being a loyal customer. I requested they remove the Sapphire inquiry from my credit because I don't think it's fair they send me 50 something offers for cards if they feel I have "too many" already. Unfortunately the responses I got from customer service were just generic rephrasing of their policy and zero interest in resolving the situation.Desired Settlement: I think Chase should remove the Sapphire inquiry from my credit report because they continually sent offers to me even though their own policy contradicts my eligibility and by continually sending such offers they lead me into false expectations.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 29, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The chase sapphire credit card was closed and forfeited my reward points, when I was trying to transfer my "reward points" (worth $1500)

I tried to transfer my reward points from chase to united today and I found I could not. I called the customer service and they told me my credit card was closed today and all the points were forfeited. They cannot give any good reason, but they have the right to close my account. They also said I had to pay my full balance and the annual fee I paid two months ago would not be credited at all.

However, I just paid my $95 annual fee 2 months ago. And when I was trying to use the benefit the credit card claimed, my credit card got closed. I think it is a fraud to customer: you advocate how good your benefit is, but when you are trying to use the benefit, they close your acccount and forfeit all the rewards you have earned. It is not a small amount, I have almost $80,000 points in my account. All I ask is to reopen and reactivate my account and give me back those pointsT.Desired Settlement: All I ask is to 1) Give a reason that you close my account: you have the right to close my account; but you cannot take my money. It is a fraud!! 2) Give me back those points: either directly deposit to their partners (since they closed my account) or reopen my account and give me back my points

This case will be reviewed by a complaint specialist at the Revdex.com, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had travel for business in Toronto, Canada. The hotel arranged for car service (Optima Tours and Limousine Service/ 24/7 Taxi) from hotel to airport for me on Saturday, August 2, 2014 This trip I had a written transaction receipt with my signature for $71.00 CAD (service date August 2, 2014). This showed up on my credit card statement (posted date 08/06/14) as $82.00 CAD. I disputed this charge with Chase immediately. They did not request confirmation from the service provider for a signed receipt for this amount ($82 CAD), but just credit my account the difference. I wanted to pay the amount I owed $71 CAD for the service provided. and signed for on the receipt. I did not know at the time of this complaint that Chase had not contacted the service provider to confirm the correct amount of the charge. On 10/01/14 a charge from this same service provider showed up on my credit card for $71.00 CAD. My last trip to Toronto was in August 2014. I disputed this charge immediately with Chase as a fraudulent charge since I had not been traveling in Canada for some time. Chase checked with the service provider and said it was for the 8/02/14 service. This is the same date of service I had already disputed the overcharge and paid previously. Chase looked into the new dispute and this time requested confirmation from the service provider for the charge. This charge was the signed receipt for the $71 CAD charge on 08/02/14 which I paid for in the August Chase Statement as $82 CAD (posted date 08/06/14). Chase came back and stated it is a valid charge with my signature. Chase stated they cannot go back and verify the original amount ($82 CAD) that was incorrectly charged to my card since it is past the 60 days. I had to dispute the resolution and Chase stayed firm on making me pay for both the legitimate charge and the fraudulent charge. I feel Chase did not follow through on their requirement to confirm the disputed charges with due diligence. They are not standing by their agreement with the card holder (me) to not hold me accountable for any fraudulent charges. I am asking for the Revdex.com's assistance in resolving this dispute fairly according to ethical business practices.Desired Settlement: Credit my credit card or send a check for the total amount covering the incorrect charge and subsequent foreign transaction fees; $82.00 CAD posted on 08/04/14 on my Chase card for $75.17 USD plus foreign transaction fees of $2.25 USD for a total of $77.42 USD.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Chase contacted me quickly, were courteous and professional. The resolution was acceptable and completed in a very timely manner. Thank you all for your help in resolving this issue.

Review: On 10/30/14 I made a payment from my [redacted] bill pay to chase Card Services. I made the payment in error and paid Chase $1000.00 that should have gone to another account. I received my chase billing statement showing my $1000.00 payment and a credit of $305.36. On the statement it stated "you may charge against the credit or request a refund...If after 6 months the credit balance is $1.00 or more, we will refund the credit". So, I decided to use the credit toward Christmas presents. 11/29/14 I received a call from Chase that I was past due. I explained that I should have a credit. She informed me that they had refunded the $1000.00. I paid the $25 minimum payment, then checked my account, NO refund. I called Chase to ask about my refund. I was told the check was in the mail and should arriving soon. I asked why it was not sent back electronically to my account? I was told that their system does not talk to [redacted]'s system.12/05/14 - 12/10/14 I went on vacation. when I returned there was no check but a Chase statement that showed they had "REVERSED" my payment on 10/30/14.12/13/14 I called Chase to ask about the refund. They gave me the check number that was sent on 12/2/14 to [redacted]. I was given the address and their phone number to [redacted] that it was sent to. I called [redacted], gave them my information and check number and they did not have a check.12/17/14 I went to my local [redacted] bank for help. When they called for information on my refund they were told the claim started 12/18/14 and was given the reference number. [redacted] asked to have faxed a receipt of the refund and copy of the check. They still have not received the fax.To conclude:#1 Paid $1000.00 and reversed same day on 10/30/14#2 Planed to use the credit toward Christmas Presents#3 Claim was made 18 days later on 11/18 14#4 A check for $1000.00 was sent 21 days later 12/2/14#5 Today 12/20/1 now 51 days later, NO REFUND#6 Should be enjoying the spirit of the season w/o this stressDesired Settlement: After 51 days, I still have not received a $1000.00 refund from Chase card services. I would like my $1000.00 refunded to me. I have left work early so that I could be at the bank in time for them to call Chase. I work hard and my time is important to me. This has caused me undo stress and time, during a time that should be joyful and enjoying the spirit of the season!

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 31, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had returned merchandise within 24 hours of purchasing and promised a refund. I never received my refund so I went to my bank to chargeback. When I notified Chase on June 2015 - they said that they would handle the chargeback. FIVE MONTHS LATER - Chase said that the company has refused to work with them (meaning that they ignored the chargeback) - and Chase refused to return the funds.

How does a merchant stop the bank from charging back by refusing to work with the bank?

When I contacted the actual company - they cannot find my order.. my refund.. my original charge and the warehouse can't find it either. How in the world can you rule against a consumer with zero contact from the merchant and zero evidence provided by the merchant.

That makes zero sense! I won't stop until Chase resolves this and gives me back my money.. I will NEVER stop sending in these complaints - next stop: FTC!Desired Settlement: 100% Refund

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 8, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Chase called me.. here's what they said:The company scribbled back, "customer did not return product"Chase called me and said that was acceptable to them.You're telling me:I have everything with Chase - my IRA, my SEP, my house, my car, my savings, my checking, my business, my business line of credit... and this is my first complaint in ten years... AND you are not protecting me.. and the company can scribble back that they haven't received the merchandise back and that's acceptable..I contacted the warehouse - they informed me that they are a 3rd party NOT related to the company..They cannot find the return... they cannot find the order.. the original employee who refunded ONE out of the three has been let go (he is no longer a employee there).. the warehouse doesn't even have it in my name .. they have a "worker" who was helping install this.. All this disorganization - and I'm the one who gets screwed.. I'll take my business elsewhere and start the process of moving my 15 accounts to a new bank.Regards,

Review: Chase Bank is reporting two accounts incorrectly to the credit bureaus.

Account 1: Chase Bank is reporting that one account has a balance due of $10,849. However, this is wrong. Two years ago, the bank issed a 1099-C cancelling the debt. And creating a $0 balance on their accouning records. But, they are reporting that they are actively trying to collect over $10,000 from me.

The bank has been inaccurately reporting various information on this account for about five (5) years. I've disputed the incorrect billing/reporting but the bank has not corrected the issue.

Account 2: Chase Bank is reporting that I owe them $11,145 and I do not. Again, the bank issued a 1099-C (cancellation of debt), thus creating a zero account balance. However, they continue to report that the account is due to be paid.Desired Settlement: I want Chase Bank to do either one of two things: 1) correct the billing information on the credit bureau reports (showing a zero balance) and no past due amount at this point. Or, 2) delete the accounts from the credit bureau reports as they have been inaccurate for years - thus damaging my credit.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I am the Administrator of an Estate. There was a prepaid credit card with this company. When I called, I could barely get through the menus to a real person. The first person sent me on a wild goose chase, telling me to call a second organization. This was wrong. I called back, got through the menus, and the next person could not tell me what documentation I needed to send. I tried to send the right things, which they, of course, deemed unacceptable. They wanted an original death certificate (cost $5.50) to give me a refund of less than $20. I send this. Then they complain that my forms of identification are not acceptable. I send these. Then they supposedly send a letter which asks for identification again. This letter was "lost". I had to call to find out what was going on. Why do they need identification again? They don't know. I have now sent this, and we will see what happens. This has been going on since November, and has taken many hours. It has been the most difficult company I have had to deal with.

Order_Number[redacted]Desired Settlement: DesiredSettlementID: Refund

I also would like to be compensated for my time and aggravation. AND this company needs to be sensitive to the needs of an Administrator. People die every day. The employees at this company had NO IDEA how to help me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

Review: On the 8th day of June in the year of our Lord 2015, I called Chase about a late fee that was assessed to my account because they stated I was late and the payment had to be in by 8pm. However I made my payment at 9m and my financial institution honored that payment on the same day. Therefore I am in disagreement with the $35.00 late fee. The payment was made on the due date of the 9th day of May in the year of our Lord 2015, honored by my financial institution on the same day, only thing that was late was Chase claiming their funds, in which they did on the 11th day of May in the year of our Lord 2015. This furthermore contradicts their statements stated by said Supervisor [redacted], which said that the payment would be applied on the 10th day of May in the year of our Lord 2015. The original representative to whom I spoke with indicated that had I spoken to a representative instead of making my payment through the automated system I would not have been assessed a late fee and was also reiterated by Supervisor [redacted]. This to me is predatory lending and highly unfavourable circumstances. Granted the Supervisor [redacted] was far from accommodating and rather unpleasant in his relentless badgering me and beleaguering an issue that was opposite of the purpose of my phoning in about. The payment was made on the due date and hence a late fee should not be assessed, by right on my statement the due date was the 8th day of May in the year of our Lord 2015 with no specific time of day indicated in the payment due date element section. I do desire for this late fee to be reversed and any subsequent late charges related to this errant activity be null and void. It is not my goal to pursue any further legal actions on the matter, however I will not be victimized in any unscrupulous manner by JP Morgan Chase and their mildly educated Supervisor [redacted]. Many thanks and appreciations I send hopes of your anticipated cooperation.Desired Settlement: On the 8th day of June in the year of our Lord 2015, I called Chase about a late fee that was assessed to my account because they stated I was late and the payment had to be in by 8pm. However I made my payment at 9m and my financial institution honored that payment on the same day. Therefore I am in disagreement with the $35.00 late fee. The payment was made on the due date of the 9th day of May in the year of our Lord 2015, honored by my financial institution on the same day, only thing that was late was Chase claiming their funds, in which they did on the 11th day of May in the year of our Lord 2015. This furthermore contradicts their statements stated by said Supervisor [redacted], which said that the payment would be applied on the 10th day of May in the year of our Lord 2015. The original representative to whom I spoke with indicated that had I spoken to a representative instead of making my payment through the automated system I would not have been assessed a late fee and was also reiterated by Supervisor [redacted]. This to me is predatory lending and highly unfavourable circumstances. Granted the Supervisor [redacted] was far from accommodating and rather unpleasant in his relentless badgering me and beleaguering an issue that was opposite of the purpose of my phoning in about. The payment was made on the due date and hence a late fee should not be assessed, by right on my statement the due date was the 8th day of May in the year of our Lord 2015 with no specific time of day indicated in the payment due date element section. I do desire for this late fee to be reversed and any subsequent late charges related to this errant activity be null and void. It is not my goal to pursue any further legal actions on the matter, however I will not be victimized in any unscrupulous manner by JP Morgan Chase and their mildly educated Supervisor [redacted]. Many thanks and appreciations I send hopes of your anticipated cooperation.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I bought a Samsung TV on Nov. 25, 2011 using Chase Freedom Credit Card. As part of the credit card benefit services, Chase covers warranty for one extra year after manufacturer's warranty expires. The TV that I purchsed has one year manufacturer warranty and as per the benefit that I have through my Chase credit card, I have one additional year i.e. upto Nov. 25, 2013 automatically covered since I purchased my TV through Chase credit card. As part of the same services, I also have provision to extend warranty for another 3 years or 5 years before expiration of 2nd year through Chase Benefit. I called Chase Benefit Service department (so called third party, not sure but Mastercard) in October (just before a month) to extend the warranty service beyond 2 years to check the rates and I was told that for additional 3 years, it will be $87 and for 5 years, it will be $137 however at that time customer service representative at Benefit Service department told me that I do not have to do this right away as I have time till Nov. 25 (before expiration of 2nd year as till that time I am covered in any case). Subsequently, I called Benefit Service yesterday, Nov. 20 for extended warranty beyond 2 year and they told me that from Nov. 1, 2013 they stopped the extended warranty services and I am no longer eligible to have the extended warranty. I argued about my call in October and the conversation with customer rep and they told that they can not do anything and I have to call Chase directly as they are only the service provider. I called 3 times to each Chase and their Benefit Services without any success. Chase is telling that they do not provide warranty services as it is administored by their third party (Benefit Service). Benefit service on other hand tells me that they can not do anything as they do not offer extended warranty services to any Chase card holder. So, now I am stuck between these two orgnaizations and due to this also lost the opportunity with manufacturer also which I could have done when I bought the TV. I also asked about providing me the notification that says that these services are no longer available however, they both failed to provide me any documentation also.

Requesting your help.Desired Settlement: Chase should honor their services and provide me the same through outside party and pay the difference. I should be aware well in advance to make necessary decision.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Two weeks ago I tried to use one of my Chase credit cards to purchase a juice after my workout. The transaction was declined. I called Chase suspecting that it was a security suspension made by their fraud prevention department and all I would need to do were call and verify if some transactions were valid. For my surprise I found out that they closed not only the credit card that was declined but all my 3 credit cards. 1 chase ink plus (10,000 line of credit), 1 chase sapphire preferred (14,000 line of credit) and 1 chase British Airways Card (15,000 line of credit). Chase customer service transferred me to a department that they call "specialty team department". The representative at this department told me that my accounts were closed because they randomly reviewed my credit report and they didn't like what they saw: a short credit file (I moved to the USA 4 years ago) and high balances on my existing accounts (what was not true). I checked my credit reports from all 3 credit bureaus and there were no changes since Chase approved my last credit card application, 2 months ago. I have approximately $180,000 limit on revolving accounts (adding all my credit cards limits) and only 14% credit utilization. I never missed any payment, always paid my credit cards in full, NO recent credit inquiries and my personal annual income is $336,000. Chase's action negatively affected my credit report. My total revolving credit was reduced (increasing my credit to debt ratio) and the all accounts were noted as "closed by the credit grantor. They had absolutely no reason to close my accounts! Especially considering that they have reviewed my credit report and score 2 months ago, when they approved my British Airways credit card application, granting a 15,000 line of credit.Desired Settlement: Reinstatement of all my 3 credit card accounts or, at least, an accurate explanation why they took this action. Why they approved a new credit card and 2 months later closed all my 3 accounts?

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a Ritz Card with an annual fee of $400. I wanted a metal card replacement. The uniqueness of the card has actually help me in business transactions. Instead I got a cheap plastic card letting me know you had a good offer for new customers so they got the metal cards.

As an existing customer I pay the $400 and don't get a 140k point signup bonus. All I am asking for is the metal card replacement.Desired Settlement: All I am asking for is the metal card replacement. They couldn't give me a date. With my marriott card just requesting a chip card took 11 months. Will you give me my annual fee back while I wait? I doubt it, hence my request to get the metal card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Please contact me to review my experience of receiving incorrect information when I applied for a Chase Hyatt credit card.

I received a targeted marketing offer form Chase for the Hyatt credit card with the promotion of 2 free nights. The terms of the offer stated as follows:

"Receive 2 FREE NIGHTS after making $1,000 in purchases within the first 3 months with the Hyatt Credit Card. This bonus offer is available to you as long as you have not received a new card member bonus for this product in the past 24 months."

I have previously had a Hyatt credit card and was not sure if I had had received the card prior to the 24 months so I called Chase Card Services on Monday June 29th at 4:21 pm via the phone [redacted].

The representative form Chase that answered the call informed me that the call was being recoded.

After providing my account verification information I informed the representative that I have previously had a Chase Hyatt credit card and asked her to check to see if I was eligible for the offer of the 2 free nights.

The representative told me I was eligible for the promotion. Based on this information I made a decision to proceed with completing the application over the phone.

After the $1,000 balance in purchases was meet I contacted Chase to inquire about the status of the promotion. The representative told me that I was not eligible to receive the promotion because I had a card in the past 24 months. I told the representative that I received incorrect information when making the decision to apply for the card because I was told that I was eligible for the offer and requested to have a supervisor contact me. On Thursday August 30th I received a call explained the situation and asked for the offer to be fulfilled because my decision to apply for the Hyatt credit card was based on incorrect information I received from a Chase representative. The supervisor told me that she would investigate the application and if there was an error made by Chase the offer would be honored and I would receive a response by Tuesday August 4, 2015.

I received a call on Tuesday August 4, 2015 and was told that offer would not be fulfilled because she did not find proof that I contacted a representative at Chase when applying for the credit card.

I have proof that a contact was made with a representative at Chase for the application:

* My phone bill indicates a call was made to Chase on Monday June 29th at 4:21 pm via the phone [redacted].

The representative that took my call told me that the call was being recorded. I am not satisfied with my experience. This issue has not been resolved and Chase has refused to admit that an error was made when a representative provided incorrect information. No effort has been made to review the call log on the date and time for the recorded phone application on June 29th at 4:21 pm.Desired Settlement: I am requesting for Chase to fulfill the offer because incorrect information was provided to me prior to the application.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 28, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I called in to do a balance transfer but I then was told the cutoff date was based on east standard time not the actual calendar date. when in fact I live in the pacific standard time zone so I feel its a unjust practice of them goughing in monies with false advertising of calendar date NOT the time zone being the cutoff date.Desired Settlement: I want the balance transfer to be honored and to be processed with the transfer fee to be waived or reversed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on AUGUST 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I've had more then one charge on my account that I got credited back but didn't get the interest credited back. also called and got our interest lowered in 2014 and still haven't got it lowered like they said we wouldDesired Settlement: I would like my account to be credited it back, we would like to be corrected there is over $900. dollars in charges and interest

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 6, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.