JPMorgan Chase Credit Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone message from [redacted] in the executive office on April 23, I returned her call on April 24, at [redacted] and left a message for herI have not heard backThis matter has not been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We had a credit card through Chase which was used to buy materials for a home renovation including a significant amount of plumbing supplies from Harbor Plumbing in Mamaroneck, NY Due to failure to deliver on numerous items a number of credits were due from Harbor which were to be applied in three batches at three separate times The first two credits were applied correctly but for the third one was not The amount of the second credit was applied against the third credit due shorting us almost $1, We had numerous calls with Chase on this matter and the last call (when I canceled my card) Chase acknowledged the mistake they made but said since the case was with their dispute resolution department there was nothing they could do until the dispute resolution group finished their investigation They refused to allow me to speak to a manger and said there was no way to contact the dispute resolution group that we needed to wait for them to contact us (this is what made me cancel the card) which they never did When the complaint was filed with the Revdex.com Chase's response was that it was to late to follow up on this issue They should have the notes in their system related to the day the account was cancelled showing we spent about an hour on the phone with them and that they acknowledged the mistake was on their side All we need to know if what needs to be done to have Chase return our money to us? Should we also open a dispute through you to reclaim the money through Harbor Plumbing Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below never seen or heard anything from them

Tell us why here..This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 9, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Chase has still failed to prove that this debt is mineI have no recollection of these accounts and a simple card holder agreement doesn't mean anything without proof that I actually signed the agreement in questionYou guys are also ignoring the fact that you're in violation of FDCPA (§or misleading representations and §Validation of debts) I don't see a signed agreement bearing my signatureYou guys did not comply with my original dispute when I sent my first two letters in regards to the alleged debt owed back in March of this year (I have attached my second letters for each account sent on 3/21/which I have certified receipts for that proves you guys signed for it on 3/28/16)Instead, you sent an automated message stating that my account information was updatedBut you did not send anymore proof outside of thatYou had days to respond to that letter and you simply ignored itI also requested that you send the name, address and telephone numbers of each person who personally verified these alleged accounts which you have not done.I am requesting validation, made pursuant to the Fair Debt Collection Practices ActPlease note that I am requesting “validation”; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay you.My request is very clear! If you cannot, these accounts need to be deletedYou're affecting my credit score.Regards, [redacted]

We responded to our customer’s concerns during our conversation on March 6, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns during our conversation on October 17, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowChase bank DENIED my case from the Revdex.com because they don't cover quality of serviceThe letter they provided to the Revdex.com didn't even state a reason or if it was denied or notWhen I received a phone call from the Chase Executive Office, I was told that since I used my debit card, they could do nothing for meHad I used my Chase credit card, they could help meSo if I used THEIR money, they would cover me but since I used MY OWN MONEY I'm not coveredI was treated horribly at this hotel, had to leave early due to a hurricane and am still fighting with the insurance company over months later because they also don't know what they are doing, and I am beyond frustratedWhy do I have Chase, weather it be a credit card or debit card, if they don't back me up 100% no matter what the circumstance is? Being yelled at on vacation in the first hour is not what I call a great vacationHaving issues booking my vacation, having them mess it up on MULTIPLE occasions, having Chase put my claim under the wrong category, therefore denying me, everything is unacceptable and disgustingOther credit cards have no problem backing up their customers I have never had this problem with any other banksI've had Chase for many years, and am a great customer to themMy family has a lot of money with this bankI want to continue to appeal this complaint to a higher level at ChaseThis is unacceptableMy vacation was in the very beginning of October and its now FebruaryFrustration doesn't begin to explain how I feel

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 3, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business agreed to apply 40,rapid reward points to my account and stated the points would reflect by the next billing cycle which is by today's dateThe rapid reward balance has not changed or been updated and I am still awaiting the 40,points Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 1, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 16, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated November 30, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 23, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:they haven't removed the unauthorized credit inquiryi need them to remove it like they said they would ...Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:PLEASE REMOVE HARD UNAUTHORIZED CREDIT INQUIRY THAT IT'S HURTING MY CREDIT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAFTER getting some runaround and being told I was wrongAfter I called Amazon who directly said that this was chases responsibility and chase was giving me a lineAfter calling back chase and telling them Amazon is working with me and will prove how it is chases responsiblyAfter a few more phone callsI received the points I had stolen from chase (I have not checked yet) and nothing else to cover the many hours and issues Basicly until pushed against the wall by Amazon the attitude of the company was to tell me to go away Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They did contact me regarding the issue and was offered a waiver of the balance transfer feeBut the attitude was quite arrogantIt was like we've already given you a favor, you have to agree with our offerMy complaint was to correct problem in the internal process that Chase handles balance transfer and to avoid such thing from happening againToo make me feel worse, I had another request for a balance transfer of $on 9/Similarly, this triggered a security alert, asking me to verify the transactionI received the alert email on 9/morning but noticed that the amount was and different from the requestI called them around 7am and verified that I submitted the request but asked them to hold the transaction until I figured out what happened to the amountI was told that the request was processed on 9/and there is no way to reverse it and I have to pay $as the fee! How come they process the request before verifying with me? Last time, it was cancelled after I verified all informationThis time, they processed it without my full verification! I need an explanationI called again, asking for a supervisorShe escalated the issue but could not grantee the cancellation and insisted me that I pay the feeWhy I need to pay the fee for their own mistake, twice in one month? ] Regards,

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on September 1, Theyshould receive our correspondence within to business days In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you

This is in response to the complaint from Case NoWe take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March 20, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In the attached letter, Chase claims they did not send any documentation to me in December The flyer may have been sent in November 2014, or possibly January I am not positive about the exact dateI do not keep all the flyers I receive from places, so I do no longer have the flyerHowever, after speaking with a Chase representative, the representative claimed that they send general flyers to customers all the timeThe representative proceeded to tell me the flyer most likely listed all of the benefits my card could possibly have, but I would have to call Chase card services to see what benefits my card actually has.In my initial complaint, I stated that I believe this is a deceiving marketing tactic, and it isMy biggest issue is I would have purchased the $travel insurance had I not received a flyer saying Chase Freedom cards provide travel insuranceThey keep telling me my account does not provide this feature, but how am I to know that when they send flyers saying certain cards provide these benefits? They now go as far as to say they did not send me a flyer, which is a flat out lie, and then attempt a poorly worded apology.Over this issue, I've missed out on some important family events, and been inconvenienced because I didn't spend the $trip insurance because I thought it was provided because of Chase's deceiving marketingThe letter they sent me is insulting, because I did receive the flyer, and a poor attempt at an apologyThis, in no way, solves the complaint.Regards,