JPMorgan Chase Credit Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business never answered the initial concern about fraud and never did follow up with meTheir response to this is incorrectOverall I cannot access my account to my knowledge and their may still be fraudulent activity Regards, [redacted]

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated February 26, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Chase only offered an apology for this matterNo real remedy action is done, e.g issue me the bonus stated in the promotional mailThis is not an acceptable business practice Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 10, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 21, and July In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you Sincerely,

Revdex.com: I WILL CONSULT WITH AN ATTORNEY AND MOST LIKELY A CLASS ACTION LAWSUIT WILL BE FILED I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received a response from Chase other than them telling me there was nothing they could do for meThis is a shady practice by a large corporationI have WASTED numerous hours on the phone sorting bills and payments due to the ineptness of Chase, only to be told the situation would be handled by Chase and then it wasn't and I was charged late feesI have since cancelled my Chase account and paid of all debts to Chase, even though the credit card was NEVER authorized to be opened Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 29, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was contacted by a representative from Chase who assured me that the late fee would be waived When I received my latest statement in the mail I noticed that it was not credited back to my accountWhen I called to inquire about it I was informed that they were also charging my account a late fee for the month of MarchIt appears that the customer service at Chase is dysfunctional at best, and the communication process is severely lackingThe last rep I spoke to was [redacted] , and she was just as inflexible and uncaring as previous reps I've spoken toThe only rep that I had any comfort level with was the one who contacted me from the corporate officeUnfortunately, it appears she did communicate her findings to the [redacted] of the worldI consider this matter still unresolved[redacted]

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 7, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Here was what JPM Chase did to address the complaint:(1) The very person I complained about in my response to the Revdex.com ( [redacted] ) was assigned to address the Revdex.com complaint! He called me and leaves a very generic voicemail sending the clear message that the bulk number of complaints they receive, that I was just another complaint that they wanted to sweep under the rug I have to tell you, I was part spellbound, part shocked that a company could have such little regard towards the Revdex.com process, that they actually assigned my complaint to the same exact person that the complaint referenced!(2) In addition to the poor form they had with the telephone call, they then sent a letter that has a subject line in bold that reads "Our previous decision remains unchanged" They then go on to say "after reviewing the account, I found we have previously responded to your wife regarding the issueenclosed is the letter." This is where I am scratching my head asking myself if these people are indeed this dense The entire reason I contacted the Revdex.com is because of that very letter they sent me.(3) They round out the letter by saying "because the phone conversation you had with us was prior to opening the account, we are unable to confirm any information that was provided during that call." Again, that was the exact complaint that I had from the beginning I rehashed exactly what was said, and I would expect that since they cannot prove to the contrary, that they would take their customer's word for it after a 13+ year relationshipWhat amazes me about these big banks is their level of narcissism They've lost focus on what the main pillars of customer service and relationships are about I sit here and I have spent hours upon hours trying to remediate their problem, and instead of them being constructive and pushing for a middle ground resolution with a long-time customer, instead, they drop back and punt and continue to waste my time and your time At this point, I don't care to be a customer of theirs any more - both personally and professionally Since it sounds as if they are not willing to stand by their word and remain unethical (just as they were leading up to the Great Recession), I am going to request that they (i) refund my $annual fee that I was unscrupulously lured into, and (ii) see that our credit report reflects that we are closing this account on the grounds that they gave information to us while opening the accountI am terminating my business lending relationship with them - which brings in millions in loan fees annually as well As I represent several developers in the Pac NW, there is no way I would allow my clients to also be cheated like Chase has cheated me And to think - it would cost them $to fix the problem It truly is head scratchingall because they state that they can't confirm something Good riddance Chase! And please let Chase know that I will now pursue the issue with Ritz Carlton, who historically has a much better record in customer service Regards,

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 09, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 07, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 6, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on September 7, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 20, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has provided a partial refund of the pro-rated annual fee

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 31, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business offered no solution that resolved the situation They accepted a transaction on a closed account and are sending the statements / overdue notices to an old address, and they aren't willing to fix the issue I don't see this as resolution