JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 24, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 11, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I got calls from *** last weekShe explained me Chase has "their protocol" with VISA organization for disputing this kind of faulty transaction
She asked me to go to police premise to report signature forgery, get the police case number then she can continue the investigation
This is ridiculousVerifying my signature is NOT my responsibility and it should be Chase to ensure everything is correct and my signature is valid when anyone has questions on thatI don't accept this solution
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bank did respond in the form of a letter, but it is completely inaccurate and misleading Not one fact is honest/true I have had a conversation with the writer of the letter, but she would not listen She was impossible to talk with and not fair In my many years of dealing with people, she was the worst When I asked to speak to her supervisor, she indicated that it would not be possible I asked again and again Finally she said someone would call me To date, no response These are the issues: Although I did finally receive my credit, it took multiple calls Again, multiple calls It was not handled at all as the bank indicates in the letter There were no records of my first and second calls when I called the third time The third time became the fourth The credit, my money, was held by the bank They finally issued a credit, but it took many weeks and multiple requests The writer of the letter has here facts totally wrong This is deception, and she would not accept this or listen to my point on view She was inarticulate, unprofessional, and unable to serve For this, I strongly protest The second matter involves my annual guest passes to United Airlines lounges The passes were not sent when they were supposed to many months ago I called and requested them A rep prepared a letter to this effect, indicating that they would be mailed I never received them The third request was handled by a manager, and she indicated that they would be sent express UPS According to tracking, the package arrived in my building but it never reached my unit I live in a big building, and UPS apparently left them in a place that I never knew about The Chase Bank writer of the Revdex.com response again refused to listen to me She INSISTED that I received the package I did not She INSISTED that the tracking indicates this It does NOT She INSISTED that the package was placed in my USPS mailbox UPS does not use USPS mailboxes They were supposed to deliver the package directly to my door as they normally do, but in this case they DID NOT When I told this to the impossible and rude Chase Bank lady, she indicated to me that I was not being honest She was rude When I asked her to simply cancel the old ones and reissue new ones, so refused Again, a horrible lady and customer service person Why is this so difficult and painful? I am a customer of good standing, and all Chase Bank does in belittle me and treat me as if I don't count I want an apology about the misrepresention of facts associated with the delayed credit, and I want my two passes Since I pay for the card and these passes are a benefit, without them I am paying for a product not rendered For this, I protest Also, I don't wish to deal with that same Chase Bank lady She is not capable of dealing with people, and she is a terrible person Abusive and rude Sincerely, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Chase bank has been claiming that I admitted to authorizing these charges, and I have not done thatWhen I first reported this fraud, the individual I spoke with was from India and spoke with a very heavy accent and was very pushy I did not authorize these charges and I believe that chase is being complicit with victimizing me of elderly abuse I have tried numerous times to explain what has happened, and chase keeps pushing me away and hoping I drop this That is not going to happen because I did not authorize these chargesThank you
Regards,

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 4, They should receive our correspondence within to business days In order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 25, They should receive our correspondence within to business days In order
to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 27, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Dec21, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 19, They should receive our correspondence within to business daysIn order
to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase has stated that they are no longer obligated to resolve this fraudulent charge on my account and encouraged me to continue to pursue the hotel for reimbursementHowever, I have been unable to obtain a refund from the hotel as the front desk manager states the account numbers I have provided are not being accepted by his bankI don't think the manager had any intentions of refunding my money as promised in the attachment and I don't know what he has done with my personal informationIf you need to see further email communication between him and myself please let me know, but it has my personal account info so I did not attach itThis process has been very difficult for me as the hotel is located in Mexico and communicating with them is very difficultThat is why I expected the help from Chase in resolving the matter
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Chase simply sent me copies of my billing statements and my card agreement. The agreement states that they can apply payments however they feel best for Chase. they did not detail how the interest was charged. I have several emails stating that they took the minimum payment from my monthly payments and applied that amount to my zero percent for one year promotional balance before paying down interest bearing balances. Chase charged me a fee to use a check for the promotional balance at the time I issued the check. I feel as though my payments for the full year should have been applied to the highest interest balance first, leaving the full promotional balance of the check I wrote open for the full year. instead I paid a fee for a balance that was not zero percent for a year.
I also have an email from Chase bank stating that my minimum payments needed to be significantly higher than the monthly purchases I was making after paying off my balance in full in February. They would not explain how they came up with such calculations just that I needed to pay approximately $more per month to avoid interest charges each month on a revolving balance. The only open revolving balance was the promotion!
please advise what details you may need from me to have them explain why I had to pay down a zero percent promotional balance for a year after paying a % fee for the promotion. I have attached copies of the emails I referenced above. due to what looks to be a month history only, I do not have access to the prior emails sent back and forth from Jan to March
thank you for your help

Tell us why here
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer
on February 19, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 26, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of
your correspondenceChase takes consumer feedback very seriouslyWe have
fully reviewed this matter and responded to the consumer on Oct30, They
should receive our correspondence within to business days
In order
to protect consumer privacy, they have been advised they may share the response
directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 27, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I thank you once again for helping to resolve this dispute.
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 26, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 28, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you