JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 19, They should receive our correspondence within to business days In order to
protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 18, They should receive our correspondence within to business days In order to protect consumer
privacy, they have been advised they may share the response directly with you

We responded to the customer’s concerns in our letter dated November 30, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns in our letter dated August 23, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 12, They should receive our correspondence within to
business days In order to protect consumer privacy, they have been advised they may share the response directly with you
Tell us why here

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 12, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 21, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 1, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no offer to correct the mistake from ChaseEssentially they will not honor their agreement despite their customer service team saying they would and the contractI would ask that Revdex.com flag the issue to help protect other customersThank you again for your time and help

This e-mail is to acknowledge receipt of
your correspondenceChase takes consumer feedback very seriouslyWe have
fully reviewed this matter and responded to the consumer on October 09,
They should receive our correspondence within to business days In
order to protect consumer
privacy, they have been advised they may share the
response directly with youTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase failed to investigate this matter sufficiently They did not investigate the signature that was not mine, nor did they send any more data regarding the invoice (as to when the line items were added to the invoice, nor did they provide any hint that they investigated the vendor's transactions during a very small window of time I provided that would show the proper invoice and signature reflecting the Dewers and cigar I actually authorized (~$30) They are still saying I made the purchase and agreed to pay the merchant by presenting my card and signing off on the items It is not my signature and I do not approve I am asking the Revdex.com at the very least ask chase to provide forensic information backing up their claims, especially with the signature
Regards,
*** ***

We responded to our customer’s concerns during our conversation on October 10, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 3, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 04, They should receive our correspondence within to business days In
order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 03, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business sent me a letter which states what they had stated to me before: they will not honor the bonus points because I did not begin using the card until weeks after they considered my eligibility overI am extremely clear on their side of thingsThe person who wrote to me did not acknowledge that the terms of service agreement is not clear about when the account is activeIn fact, it simply does not state when an account is activeTelling me what they were trained to say is not the same as showing me what I agreed to in the terms of agreement--or what their terms failed to be explicit aboutThey are also not acknowledging that the sticker on the credit card sent to me, says that the card is not active--until the number on the credit card is called and activatedThis implies that the account is also not activatedThis may not be misleading to the employees at Chase or Chase Ultimate Rewards--they own the product and know it like the back of their handBut it is extremely misleading to a customer, especially because I was sent no initial statement and not one monthly statement--until I activated my card. This is a complaint being made about a misleading claim and practice by Chase Ultimate rewardsThe letter Chase sent me has made NO resolution to prevent this in the future.
Kind Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
JPMorgan Chase has offered no solution to the
problem Customer Service team's response was poor and inconsiderate They blamed everything on Disney, even though Chase is the company that manages Disney Visa credit cards and is in charge of reward pointsAs a result, I was robbed of $due to Chase's poorly designed redemption process They redeem the customer's rewards points in addition to charging his credit card a full dollar amount when redeeming for a gift card Chase has no interest in providing customer service to customers with low balances in their accounts and only cares about high net-worth individuals Consumers beware.Regards,

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on August 28, Theyshould receive our correspondence within to business days In orderto
protect consumer privacy, they have been advised they may share the responsedirectly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution is satisfactory to me.
Regards,
*** ***

This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on October 5, 2015.They should receive our correspondence within to business days Inorder to
protect consumer privacy, they have been advised they may share theresponse directly with youTell us why here