JPMorgan Chase &

Review: On 8/**/13 my car was broken into and my wallet was stolen along with my Chase Bank card, Citi Visa credit card,driver's license, hand gun and CCW permit. I promptly called Chase Bank the same day to have my account frozen to prevent the thieve from having access to my account. I went into the bank on Tuesday one day after labor day because the bank was closed and received another bank cared with another pin number on 9/*/13. I discovered that I had a issue with insufficient funds on approximately 9/**/13 and called to speak with a bank representative on 9/**/13 I was told to call back in about 3 to 5 business days and my inquiry was currently under investigation by the fraud department. I called back on 9/**/13 to monitor my account balance and noticed that it had gone up about $1000.00 from the first amount totally approximately $2950.00. I called back on 9/**/13,9/**/13,9/**/13. I was transferred to the claims department and asked to wait another 3-5 business days and discovered after calling on 9/**/13 that the claim had been denied for failure to report the account discrepancies in a timely manner. I informed the [redacted] that I contacted the bank on 8/**/13 in a effort to protect my account before the fraudulent checks began to so up. I informed the senior claims specialist that I would contact the local Revdex.com and media outlets to prevent the bank from unjustly charging me for the bad checks. Also, a police report was faxed to the claims department indicating that a theft was reported. I also contact my insurance provider in a attempt to cover the damages I did not have coverage for the stolen items and my insurance deductible was to high to cover the cost of the damaged window. I went to my insurance providers window replacement company Safelite and paid out of pocket.Desired Settlement: I would like my direct deposit returned without penalty immediately.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with [redacted] and he stated that the grounds for declining my claim was 2 fold. One, he stated that I did not report that my car had been broken into. Two, that I was somehow involved in the fraud committed by the individuals or individual that went into the bank to perpetrate the fraud. Additionally, I did not receive a requested writing denial of the claim and the reasons. That request was make today .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am happy that Chase decided to approve my claim But even their response was composed of lies and they were more or less legally bankrupt. So they relented after I had to seek legal advise. This should have been resolved a lot sooner. I presented numerous pieces of supporting documentation and they still attempted to threaten to ruin my credit and pass on the cost of someone else's fraud. It' s unfortunate that big banks sometimes bully the consumer and mirror behaviors similar to criminals.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We fully reviewed this matter and mailed a response to [redacted] on October **, 2013 via regular mail.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I was a victim of something fraudulent that resulted in me being on [redacted] in the year 2008 Today, august ** 2013 I went to chase/washington mutual and tried to get them to remove me from [redacted]. they told me that it drop off till decemver ** 2013. why should I have to wait till december 2013 to get cleared off [redacted]. I owe them nothing and they can't tell me why i'm on there. This is affecting me because I can't open a bank account anywhere now. All I want to do is to be able to open a banking account. I have paper work from [redacted] saying it's for suspected fraud activity original charge amount is $0.1. ive done an afradata and it's on file.Desired Settlement: I kust want to be able to get off [redacted] to open a banking account again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on October *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: To whom it may concern: [redacted] is listed as being number two in the united states for fraud. My father has been hospitalized with [redacted] from September [redacted] 2013, until he passed away on December ** of 2013. Unable to walk my father made no financial transactions from August [redacted] of 2013 up until his death. All while I was declared his legal power of attorney at [redacted] on the [redacted] of that month with professional legal witnesses. I would like to know how it is possible for a man who is deceased to empty and close out an account a year later? I want every dime replaced with interest from August [redacted] of 2013 except for the fourty nine dollar [redacted] insurance payment and his cell phone bill. Everything should have been frozen and sent to probate court. Were I am currently working to obtain Executor of my fathers estate. The proper way. I have also contacted Govener [redacted]'s office about this. I would like justice to be served.Desired Settlement: DesiredSettlementID: Refund

I would like the law to be strict on fraud. Prosecute the corporate to the fullest extent of the law.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter to the customer on July *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had my Debit Card stolen and at least 5000 thousand dollars was taken from both my savings and checking accounts and I went to the bank and filed a report but it seemed they lost the claim to my savings account so I had to redo it. Both times they said they would email me the documents, when I checked they sent me to another website. I checked it. they also said they would contact me which they never did so I eventually contacted them again over the phone this time, they couldn't seem to find either of them until I told them one of the claim numbers afterwards they just told me it was completed making it sound like they approved it but they did not. it took me calling again to find out it was denied because my pin was used and that is all they would say. I cant even get all the information about the charges because only a fraction of them where posted on the website I was given to get them.Desired Settlement: All I want is my money returned

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Review: On 9/**/14 My account was at negative $3000, due to a fraud check that was deposit into my account. Chase froze my account and I had to somehow pay this amount. I'm a single mom of two kids and live pay check to pay check. I had to sell my late husbands gold to pay for this damage that chase put me in.on 9/**/14 I went in to the [redacted] branch and gave $3000 in cash to the [redacted]. He took the money to the teller, and came back with the recepit. [redacted] asked if I wanted to wait for him to make a call so that they can unfreeze my account, I said I can't cause I have an Dr appt. To get too. I trusted that he would make the call. This morning 9/**/14, left to go to work, but needed gas, thinking that everything is fine I decided to call the 800 number on the back of the debit card, only to find out that my account was still at negative $3000, and still the account was frozen, after being on hold for 40 minutes and late to work, I spoke to [redacted], and said that [redacted] never made the call after I made the deposit. She assured me that she removed the hold and I can use my card after 20 minutes, well I still was not able to use my card. Took a chance with the gas I had, only to run out of gas luckily I wasn't to far from work but I was now an hour late. I checked my acct at noon it still shows negative, and can't see my deposit. Called the same number I was told that the founds have been returned! Asked to who they don't know, the reprasnative contact [redacted] and she said that he told her the money should be in my account in few hours. I check my account at 630, account is still negative, called the same number, only to get we're sorry ma'ma the founds are not showing and we don't know where your deposit is? We will open a ticket and call back tomorrow! A friend gave my $20 to put gas in my car so I can get home!Desired Settlement: Because of chase mess I lost two days from work to deal with this. That is about $150 a day. I would like some compsation for the dissress that chase has caused me within the last 3 days going on 4.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

My Husband and I have been Chase Bank customers for more than 20 years. We have 2 direct deposit accounts where our money goes directly into their hands. For Christmas, we recently came into some money. It was deposited, and online pended for a few days. A few days later, our account balance was "AVAILABLE". We decided it would be nice to take advantage of some after Christmas Sales and go into a furniture store.

After hours of going back and forth we decided on a long over due new sofa, and bedroom set. However, when we went to pay, we got declined. Thinking this was just Chase protecting us with a $1000 limitation my husband gave them a call.

He spoke to four different individuals until the last person said "the check had not cleared yet". How can this be when my "AVAILABLE BALANCE" read that yes, indeed, it had CLEARED. I was livid. This is my money, and I should be able to use it when I please - as long as my account says it is available, it should be AVAILABLE. It was not only embarrassing, a complete waste of our time, but also EXTREMELY inconvenient. I have every right to move my banking experiences else where after how my family and I were treated this evening.

Review: [redacted] I’ve had my business account with Chase for a few months now and I never has issues before. As normal even Thursday my direct deposit enter my account and I do my payroll on Friday because there is never a hold on direct deposits. I was at a convenient store attempting to make a purchase as normal and upon my checkout the cashier informed me that the card said invalid and did not approve of the funds. I was caught off guard since this has never happened before and the transaction was nothing out of the norm. I called Chase to confirm what the issue was and I was told by a customer service representative that there had been a hold placed on my account. After further discussion he could not tell me what the hold was for and I was not able to touch the money that was available prior to the direct deposit entering my account yesterday. At this point I was frustrated and drove to the nearest Chase bank. I explained to a personal banker what had happened and he was researching my account to see if there was any information he can give me. He stated that there was a number I had to call so once again I called the number and spoke to another customer service representative; clearly we were going in circles and no one was helpful. The representative stated I cannot close my account since I have pending charges due to the transactions prior in the week and I have to wait until Chase closes my account and sends me a check via mail. It is absurd how I cannot touch my money that was already available to me. I did not receive any letters stating my account was closing; if I was informed I would close my account myself and avoided all this mess. I have already paid my employee and he has deposited the check in his account which will now bounce and I will be charged for that fee plus I have to pay for whatever his bank charges him. This is a cluster mess which no one has helped me resolve and I wish I had never banked with Chase to begin with. My account has never had any suspicious transactions nor has there been any ridiculous charges. I need the available balance to be released so I can at least pay my employee cash.Desired Settlement: I need the available funds released in order for me to pay my employee cash and pay some bills that are due. I will not sacrifice my business nor will I settle to be treated unfairly for no apparent reason that can be explained.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter to the customer on February **, 2014. We will no longer respond to the customer and we consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####.

Sincerely,

Executive Office

Review: On December [redacted] I received the following email from Chase.

URGENT: Verification of Recent Transactions Required

Your Chase Debit Card Ending in [redacted]

Dear [redacted]:

As part of our ongoing effort to protect your account and our relationship, we monitor your account for possible fraudulent activity. We need to confirm that you or someone authorized to use your account made the following transaction(s) on your Chase Debit Card ending in [redacted]:

1) A transaction in the amount of $465.27 at [redacted], an ATM - cash was attempted in CANCUN, Mexico on or around 2013-12-** at 1:36PM.

2) A transaction in the amount of $464.53 at [redacted], an ATM - cash was declined in [redacted], Mexico on or around 2013-12-** at 3:35PM.

3) A transaction in the amount of $81.84 at [redacted] , a clothing and accessory store was approved in ###-###-####, florida United States on or around 2013-12-** at 10:53PM.

4) A transaction in the amount of $799.00 at paypal valuelinein, an electronics store was attempted in [redacted], illinois United States on or around 2013-12-** at 10:17PM.

Please click on one of the two statements below that best represents the transactions above:

All Transaction(s) Authorized: One or More Transaction(s) NOT Authorized

NOTE: If the dollar amount is not identical to what you show in your records, this may be due to the transaction being a pre-authorization for the final purchase amount.

Your satisfaction is important to us, and we appreciate your prompt attention to this matter. If you already had the opportunity to discuss this matter with us, please disregard this message. You may also call ###-###-#### from the U.S. and Canada. If you prefer, use the phone number on the back of your Chase Debit card. Internationally, you can reach us at ###-###-####. For your convenience, we are available to take your call 24 hours a day,7 days a week.

Thank you for being our customer.

Sincerely, [redacted] Chase Debit Card Fraud Prevention

After receiving this email I quickly called chase to inform that that the following two transactions they declined were not authorized along with another one of $480.20. My card was skimmed while I was living in Mexico and let them know we needed to cancel the cards right away. They did so and ensured me a refund would be handled within 48 hours. I then received a letter declining my claim and after talking to multiple people I was never refunded an ultimately needed to shut down my Chase accounts after being a member of their bank for years without any issue.

1) A transaction in the amount of $465.27 at [redacted], an ATM - cash was attempted in CANCUN, Mexico on or around 2013-12-** at 1:36PM.

2) A transaction in the amount of $464.53 at [redacted], an ATM - cash was declined in [redacted], Mexico on or around 2013-12-** at 3:35PM.

A transaction of $480.20 was processed and never refunded.Desired Settlement: I am requesting they send an apology letter for not immediately protecting me from fraud and refunding this transaction along with a check for the full amount. If that does not take place I hope this complaint will be seen for other customers or potential customers to review so they know that their money is not safe with Chase.

Thank You

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. 129-9000.

Sincerely,

Executive Office

Review: On November *, 2015 an ACH charge of $47 was made against my checking account with JP Morgan Chase. At the same time, my social security check deposit of $2,187 was being placed in my account. Because this deposit was listed as "pending" by the JP Morgan Chase System, I was charged an OD fee of $34. I contacted the bank and was told by one of the representative, Jason, that he would not reverse as the credit was marked as pending. I advised that I was able to withdraw $600 from this "pending" credit.Desired Settlement: Credit my account for the OD fee.

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted]. I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely,[redacted]

Review: I have tried to talk to Chase about some fees that were applied to my account that shouldnt have been. I have had a couple resolved but there is 2 others that definitely should not have been applied. I have 3 accounts that are under my name. 2 of them have my daughters names on them too but they are still my accounts and my name is on all of them. One of the fees is one that was applied in August saying that my account was overdrawn. I had money in my daughters account that was direct deposited from my paycheck. I use her account to have money deposited because CHase charged all kinds of fees on my account and some shouldnt have so I put a lot of my paycheck in that account with some also going into mine. It was applied August ** for **. They had refunded a fee for the same thing earlier which shows it should not have been applied in the first place but then apply another fee for 15 and say I already had one refunded when it should not have been applied in the first place so shouldnt count against me. The 2nd fee was applied on Sept ** for $12, for not having enough in my account for a certain amount of time, I have had tried with a few people and had gotten different answers I had called on 2 issues and told them I wanted to talk to a manager and they hung up on me for this complaint. Again I have 3 accounts that are linked together. I have called or contacted online to dispute this and they will not do anything for me on this. I know this doesnt seem like much but when I am constantly assessed fees and have to go through so much on every one that shouldnt be applied is very frustration especially when they refuse to do anything. I am going to contact another bank or credit union eventually to go to but I work alot and have to support my kids as well as everything that shouldnt be file bankruptcy so everything that shouldnt be applied hurts and the bank counts it against me when it should not have been applied at allDesired Settlement: I would like to have the fees of $15 and $12 applied back to my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer in writing on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I went into Chase bank located in downtown Cleveland and spoke with a banker. I explained to this banker that months prior chase closed my account under a second review and never even informed me why. I asked him to look into it because I would really like my chase back considering all family had chase and he said he would look into and he did so and he said I was cleared to open up a new account. At that time I deposited $100.00. I tried to go into the bank 2 days later and it was said that my account was restricted and I could not withdraw any funds or make any deposits. I called into chase and they explained that after a second review they decided to close my account and that I would not be able to open an account with them. I explained my frustration that I explained that this happened before to the banker and he insured me that this would not happen again. When I opened this account I set up my direct deposit to go into this account and I had scheduled all my bills to come out of this account which they're going to be rejected and I'm going to occur late fees. Chase then said they would open up a case for my concerns and I should hear something within the next 48 hours which I did not so I called back in once again and expressed my concerns that I need my funds because I have a sick child who's medication costs more than the original $100 that I put in and his health depends on his medication. I was then told my funds would be available after 1 business day. The next day my funds were not in my account and I could not go get my son medicine or make it to work with no gas. When I called in and inquired about this I got a new date of my funds being deposited on a Tuesday. I asked why I was not contacted by the rep which I was promised then I was and the resolution specialist informed me that she had tired to contact me and I informed him that was incorrect and I gave chase permission to leave a voicemail and after checking his records he just informed me that he would just have her call me and I explained my concerns that this was just told to me the day before. I have been getting the run around all week while losing money and not being able to take care of my son.Desired Settlement: My account should be allowed to stay open and I should be allowed to take out my funds at anytime.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided on November **, 2015. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted]

Review: On our about 11/*/15, for the first time since the account was opened my business checking account went overdraft. When this account was established I have established several safeguards to prevent over draft fees from occurring with Chase. Such as, 1) to take the funds from my personal checking account, 2) to stop charges from going through and decline the charge 3)Notifications that the account was in overdraft via a phone call from the local branch 4) text message alerts or email notification. None of the above safeguards was done by Chase and as a result the account was overdraft for several days., accruing more than 500% in penalties. The overdraft fee was done in a usurious manner without any attempt to reach out to my self to stop the fees from accumulating. If I would have been made aware of the overdraft I would have simply used other accounts. For example a $5 debit card transaction was charged $35 in fees. Furthermore, I made several attempts to login via a mobile device during this time period and I received a error message that the service is not available.Desired Settlement: Refund of NSF fees and extended overdraft fees

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed on December *, 2015. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went into the bank branch to open an account. The banker stated there would be no issue opening the account and that the system was letting her proceed. The account was opened 02/**/2015. On 02/**/2015, I found myself blocked online, so I decided to call customer care thinking I locked myself out on 02/**/2015. I was then informed my account was pending closing. The representative told me she could not tell me why it was pending closing, and why I was not notified of something so major. I was assured by the banker that I would have no issues. I had switched my direct deposit an every other bill to that account in the mean time before being made aware of its closure. I went to the bank branch where I opened the account to withdrawal my money, and they had already closed it. After telling me a day before it would be within 10 days. Not only that but I was unable to withdrawal the money, I have to wait an entire week before they even send me my funds. Had I not caught this, it would've been a major mess for myself and no one would have helped straighten it out. I'm upset because this was something I felt I should have been notified about without having to call.Desired Settlement: DesiredSettlementID: Not applicable

I would've appreciated at least an explanation as to the account closing and why I couldn't keep it open. Also why I am I ineligible for a prepaid account through the bank.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the customer in writing on February **, 2015 regarding the issue. In order to protect consumer privacy, the consumer has the option to share the response directly with you. Sincerely,[redacted] Executive Office

Review: I was stranded yesterday and needed money so my husband leaves work, rush the bank to make a deposit and was told he couldn't... This is an outrage especially from a bank such as chase. .At no time did I receive a courtesy email nor regular mail of this ridiculous changeDesired Settlement: It really won't help because in the event of an emergency and I'm stuck somewhere I'm basically screwed. . This is a horrible policy

Business

Response:

Dear [redacted] :

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case #[redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at[redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I live a 500 mile round trip from a Chase bank branch. I recently moved, and I changed my address before the move and did everything responsibly. However, I contacted them this evening to request a new card be issued because mine was left behind in the move. They canceled my current card and then told me that they cannot reissue a new card because I've recently moved. All of my money is with Chase, and it is almost Christmas. They suggested I drive to the nearest branch, which is 500 miles round trip from me and refuse to send me a debit card. I live in a remote area and do most of my business online using my debit card. Christmas is canceled for my children and grandchildren this year because Chase will not issue me a new card.Desired Settlement: I would like Chase to mail me a new debit card immediately so that I may give my family a Christmas. Chase is holding all of my money and telling me that I must drive 500 miles to get it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Hello it's a shame that I am using jp Morgan,,, becos. Never thaught that this huge company would be deducting money frm our transaction without even informing us

Shame on u jp [redacted] Morgan

Review: I have an account at this bank, Chase Bank, and also an online account on its website that I use to see the activity of my account and to pay bills online. Last year, I made two payments for [redacted], next business day, the website's specification. These payments were:

1. Friday, 01/**/2013

Amount: $250.00

2. Friday, 04/**/2013

Amount: $183.35

for one day delivery, so [redacted] supposed to receive money on 01/**/2013 and 04/**/2013. The due date is **on each month. But [redacted] received money just on [redacted], 01/**/2013 and 04/**/2013 and I was charged two times for late payment, first time $25 and second time $35. In May 2013 [redacted] added the late fee for April 2013 to my monthly payment and I didn't know, so my next payment in May 2013 was short with $35 and again I was charged by [redacted] for short payment with $35 and $1 for interest charge.

I called first time [redacted] and they said they received money late, on **, so I have to pay late fees. This is not their problem. Then, starting in last Summer, 2013, I called Chase Bank, I think five or six times, and each time I had to ask my money back for fees that I paid, but never happened, and tell every single representative who I talked to my story about these payments. I spent maybe 10 - 20 hours over phone talking with Chase Bank. Just promises they will investigate. I never received a call or a letter from them about my claim.

If Chase says this payment is made next business day, why doesn't keep its promise? Why should I pay late fee and additional fees for its fault?

The total of fees that I had to pay is $96.00 and this is my money. Who pay my time that I wasted for nothing so far?

Thank you for help.Desired Settlement: $96.00 for fees and additional $404.00 for time and stress. Total $500.00

Business

Response:

Dear [redacted]:

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Complaint [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####[redacted]

Sincerely,

Review: Hi,

I sent a wire transfer for an apartment via [redacted] to a Chase Bank Account. The account holders name doesn't match the person I sent the name to. When explained the details of how wire transfers work, I was told that wire transfers do not go through if anything on the other end doesn't match.

Well, in this case, the name doesn't match the person I signed the wire transfer authorization for. I found this out after filing a police report about the scam. The officer read the evidence (an 18 page email trail with a rental application and a lease agreement). He then took a report after speaking with dispatch about the matter. Before leaving he gave me a police report number from the Honolulu Police Department.

Within 5 actual days of sending the money, I asked for the funds back after I realized it was fraud (there was no apartment rental unit), and I was denied. What the CSR at Chase Bank told me was that the person who owned the account denied the request. The funny thing is that the name doesn't match and they let the person deny the funds anyway. On top of that, their policy is that if anything doesn't match, then the funds don't go through. But somehow the funds went through, and I was denied the request to get the funds back.

They denied my request after:

1. The name doesn't match the account, as was listed on my wire transfter

2. I have an actual police report regarding the scam

3. I have hard evidence detailing the scam

4. I filed for a request to get my funds back within the 5-7 days when the funds shouldn't have been dispersed yet.

I've reported this to Chase Bank and they are telling me that there is nothing they can do. It also appears as if nobody there is taking the fraud thing seriously, even though they confirmed with me that the account holders name is not the same as the one I made the wire transfer to.

Shouldn't this person be investigated on their end and the case closed due to the policy that the name doesn't match who I authorized the funds to get transferred to? If the money shouldn't have went through, why are they allowing the person the decision to deny my funds? Also, why are the funds getting pushed through if the name doesn't match? Is it an inside job at Chase?

[redacted] is the largest rental site in the United States, so I'm assuming that this isn't the first time they did this. Yet, Chase bank isn't taking any action towards this matter. They told me there is nothing they can do and I should get a lawyer to sue that person. Which means that they are not upholding their wire transfer policy.

Please do something about this.

My name: [redacted].

Wire Transfer Date: 2-**-2016

Made From: [redacted] Sent To:

- Account Number:[redacted] - Account Holders name (that is on my wire transfer form): [redacted]

I spoke with Chase Bank on March [redacted], and then twice today March [redacted], 2016. The last person I spoke with today was in the Chase Bank Claims Department and he said his name was Mark. I was connected to him via this phone number: ###-###-####.

Call time was around 11:47-12:00 pm [redacted]

Thanks!Desired Settlement: I believe that Chase Bank should investigate my claims of fraud and take the evidence that I have as proof. Maybe involve the local authorities the same way as if that person was depositing fraudulent/stolen checks into their bank account. The person is doing fraud and using Chase Bank, so I believe that it technically make them an accomplice if they have knowledge and don't do anything about it.

I did not authorize the funds to anyone but [redacted]...so if that isn't the account holder then I should surely get my money back as well.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Isabella L[redacted] Executive Office

Review: I have a business checking account ending in -[redacted]. On my statement it says that to avoid a $15 monthly service fee a customer must (among other things):

Maintain a relationship balance of $25,000.00 or more during the statement period. Your relationship balance was $7,387.00. OR

Link a qualifying personal checking account to your Chase BusinessSelect Checking account. You have no qualifying personal account linked. OR

Spend at least $1,000.00 on a linked Chase Business Credit Card. You spent $0.00.

The banks said I did not meet this criteria in February, March, and April of 2014 and it charged me a $15 service fee each month. When I emailed the website, they refused to issue me a credit.

They said the charge was because I didn't meet any of the criteria they listed. However, they improperly calculated a number of the criteria. For example, I do have a qualifying personal checking account. Also, I would qualify under the 'relationship balance' as I have most of my banking with Chase: 4 mortgages (totaling almost $3,000,000), a home equity line, two Chase credit cards, and multiple checking and savings accounts.

I want a refund of the amount I was overcharged (as far as I am aware this is $45) and I want them to fix their system so I am not charged this amount in error again.Desired Settlement: Refund of overcharged amount and correction in my account so the overcharging does not occur again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed response was provided verbally to the customer on December **, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In the last month alone Chase Bank has charged me $204.00 in insufficient fund fees. When they should have charged me $102.00 in insufficient fund fees. Chase Bank is clearing checks on the date that the check is written and not on the date that the check is received by the bank, but they only seem to do this when it benefits the bank. So if you have $150.00 in your account, and you write a check on Thursday for $100.00 and then say you buy three items for $30.00. On Friday it will show that the three items are all pulled out of your account and you have an available balance of $60.00 in the account. Then you wake up Saturday morning and your account will be -$102 because the check magically appeared before the other three charges over night. In the past Chase Bank has admitted to this mistake and have credited my account with the overcharges, but this last month they refused to do so. I understand that I have messed up and over drawn my account and there is a penalty for doing so, but I don't think that should give Chase Bank the right to gouge me for an extra $102.00 in insufficient fund fees.Desired Settlement: I would like the extra charges ($102.00) to be placed back into my account. I was charged $204.00 dollars for insufficient fund fees when I should have only been charged $102.00. I have been a Chase Bank customer for many years and I don't think I should be gouged for access fees. This is the exact same thing that Bank of America did and why I left that bank.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing to the customer on September *, 2014.