Complaint: [redacted]
I am rejecting this response because: this company has made many...
false statements to me in the past. I will accept when the money is placed back into our account. I hope they are telling the truth in this matter but with them having lied to me I can easily see them lying to everyone else.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have had nothing but pleasant experiences with Junkyard Jungle. I have used them multiple times now, along with my family members. Customer service is superb; they really know their stuff! I needed a new engine for my Dad's car; he was going to pay an outrageous amount for one but I told him to let me take care of it. Junkyard Jungle gave me a price quote that was HALF of what my dad was going to pay, which also included shipping (free). Shipping speed is always very quick, which is a huge plus. Would definitely recommend.
Complaint: [redacted]
I am rejecting this response because:I have yet to see my refund. I will be filing a fraud claim through my bank if this does not get resolved this week.
Regards,
[redacted]
I was never contacted in any way what so ever about my refund. I want my...
money back and I DO NOT want the motor that I ordered over 2 months ago. I just want my Refund of 2175.00 so I can go about moving on this.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
As per the customer's complaint, Junkyard Jungle is still waiting to receive the warranty claim form that was faxed and emailed to the customer. They state that they received the claim form, however, we have not received the completed claim form. This form is required prior to any...
returns/exchanges. Please submit claim form so we can proceed. [redacted]
Complaint ID [redacted]:
Hello,
We have verified that the refund did in fact take cplace and is now back on the original purchasers card. Please see below and attached receipt for verification.
Good Morning [redacted],
As a confirmation email, Junkyard Jungle's accounting department has issued you a full refund in the amount of $2100.00. Please see the attached receipt showing credit issued. Please keep in mind that today is presidents day and most banks are closed today and depending on your bank it can take 2-3 banking days for the refund to reflect in your account.
We sent the correct engine. Customer has been refunded and he still decided to keep the engine that he promised would be sent to us. Customer got a free engine from us by claiming it wasn't what he ordered. Got a refund and kept the part. What proof are you needing...
from us as he states all info in his "complaint". -[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]thanks for the promt response but I need to know what company they shipped it with and I want the tracking number because there has not been any company calling regarding delivery of the engine.
Complaint: [redacted]
I am rejecting this response because: this is not a warranty issue, this is a mistake by Junkyard Jungle. I will accept the engine that is due me as long as it is verifiable mileage equal to the mileage engine I purchased. The other issues can be sorted out in court. Send me the information on the replacement engine so my customer can get his truck back after 5 months of waiting. He arrived here today from Mexico and still no truck. Junkyard Jungle is holding up the process. I have all the proof I need. If Junkyard Jungle sends the information requested followed by the replacement engine we will be that much closer to resolving this issue. It would be a good faith effort on their part.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because as of 7/31/2015 there has not been a credit of $1500 issued to my account.
Regards,
[redacted]
We have policies and procedures that are in place and they must be kept the same for all customers. Please fill out the claim form so that we may proceed. [redacted]
The freight company has been trying to reach customer to set up delivery appt. Please see below...SHIPMENT IDQUOTE DATE ORIGIN DESTINATION QUOTE STATUS DOCUMENTS INSURANCE DAMAGE CANCEL[redacted] 03/24/2015 [redacted], CA 94577 Available for Delivery Get...
Documents File ClaimAvailable for Delivery on 03/24/15 [redacted] CA, 03/23/2014 5:03:13 PM
This is the first we have heard from this customer. We are unaware of any kind of "quality" issue. We do not issue refunds. If there is a warranty issue, the engine is under warranty and the customer must contact us first, complete a warranty claim form and we will move forward on...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me. When money is back in my account
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: this company has made many...
false statements to me in the past. I will accept when the money is placed back into our account. I hope they are telling the truth in this matter but with them having lied to me I can easily see them lying to everyone else.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have had nothing but pleasant experiences with Junkyard Jungle. I have used them multiple times now, along with my family members. Customer service is superb; they really know their stuff! I needed a new engine for my Dad's car; he was going to pay an outrageous amount for one but I told him to let me take care of it. Junkyard Jungle gave me a price quote that was HALF of what my dad was going to pay, which also included shipping (free). Shipping speed is always very quick, which is a huge plus. Would definitely recommend.
Customers engine is in route. Please see shipping label from supplier attached.
Complaint: [redacted]
I am rejecting this response because:I have yet to see my refund. I will be filing a fraud claim through my bank if this does not get resolved this week.
Regards,
[redacted]
Refund has been issued. Customer had engine on layaway and paid three seperate times. Each payment has been refunded.
I was never contacted in any way what so ever about my refund. I want my...
money back and I DO NOT want the motor that I ordered over 2 months ago. I just want my Refund of 2175.00 so I can go about moving on this.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Spoke with [redacted] today and we are actively resolving this issue by finding out what parts are still missing and shipping those parts out.
A full refund has been issued for the customer. Please see email confirmation. Thank you. Todd P.
As per the customer's complaint, Junkyard Jungle is still waiting to receive the warranty claim form that was faxed and emailed to the customer. They state that they received the claim form, however, we have not received the completed claim form. This form is required prior to any...
returns/exchanges. Please submit claim form so we can proceed. [redacted]
Complaint ID [redacted]:
Hello,
We have verified that the refund did in fact take cplace and is now back on the original purchasers card. Please see below and attached receipt for verification.
Good Morning [redacted],
As a confirmation email, Junkyard Jungle's accounting department has issued you a full refund in the amount of $2100.00. Please see the attached receipt showing credit issued. Please keep in mind that today is presidents day and most banks are closed today and depending on your bank it can take 2-3 banking days for the refund to reflect in your account.
[redacted]
Junkyard Jungle, LLC
We sent the correct engine. Customer has been refunded and he still decided to keep the engine that he promised would be sent to us. Customer got a free engine from us by claiming it wasn't what he ordered. Got a refund and kept the part. What proof are you needing...
from us as he states all info in his "complaint". -[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]thanks for the promt response but I need to know what company they shipped it with and I want the tracking number because there has not been any company calling regarding delivery of the engine.
Complaint: [redacted]
I am rejecting this response because: this is not a warranty issue, this is a mistake by Junkyard Jungle. I will accept the engine that is due me as long as it is verifiable mileage equal to the mileage engine I purchased. The other issues can be sorted out in court. Send me the information on the replacement engine so my customer can get his truck back after 5 months of waiting. He arrived here today from Mexico and still no truck. Junkyard Jungle is holding up the process. I have all the proof I need. If Junkyard Jungle sends the information requested followed by the replacement engine we will be that much closer to resolving this issue. It would be a good faith effort on their part.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because as of 7/31/2015 there has not been a credit of $1500 issued to my account.
Regards,
[redacted]
We have policies and procedures that are in place and they must be kept the same for all customers. Please fill out the claim form so that we may proceed. [redacted]
The freight company has been trying to reach customer to set up delivery appt. Please see below...SHIPMENT IDQUOTE DATE ORIGIN DESTINATION QUOTE STATUS DOCUMENTS INSURANCE DAMAGE CANCEL[redacted] 03/24/2015 [redacted], CA 94577 Available for Delivery Get...
Documents File ClaimAvailable for Delivery on 03/24/15 [redacted] CA, 03/23/2014 5:03:13 PM
This is the first we have heard from this customer. We are unaware of any kind of "quality" issue. We do not issue refunds. If there is a warranty issue, the engine is under warranty and the customer must contact us first, complete a warranty claim form and we will move forward on...
the warranty claim. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me. When money is back in my account
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]