Mr. M[redacted]
Our apologies that this incident has yet to be resolved. My DL (District Leader) will be contacting you, so that we may resolve this with you and your family.
Thank you
Dallas C[redacted]
I was contacted by the manager of my local Petsmart....
He apologized for the incident and honored the coupon value for the items. I have picked up the items from the store and received an apology from the associate that I spoke with on the date of the incident. The issue has been resolved to my satisfaction in reference to complaint ID [redacted].
Regards,
[redacted]
Dear Mr. B[redacted],
I want to start off by apologizing that your visit to our store was less than satisfactory. I want to assure you that the safety of every pet in our care is our first priority. I have spoken to my team and they assure me that [redacted] was not abused in any way while he was in...
our care. We are happy to look at reimbursement for any vet bill that you may have. I will need you to send me copies of any bills you have from [redacted]’s vet so that I can send them up to my customer care team for review. I am glad to see that we did offer you your money back for the bath service as well as the gentle leader and I hope that you and [redacted] will continue shopping with us in the future. Sorry again for your unsatisfactory visit to our salon.
Dear [redacted],
Thanks for reaching out. I am sorry you were unable to locate the 2.5 gallon tank in our stores. Unfortunately that tank is being discontinued and will only be available in limited stores as we sell through the product. I will be sure to share you comments with our...
Dear Ms. [redacted]
Thank you for contacting PetSmart. I was sorry to hear about the products you purchased. We will be sending you a refund for the product.
Sincerely,
Jessica
Dear Maryam,Thank you for reaching out and expressing your concern. We’re sorry to hear about your cat and your bad experience with PetSmart. The Store Leader at the [redacted], Virginia PetSmart will partner with [redacted] group to address your concern. The Store Leader will...
also be in touch with you within the next couple of days.
Sincerely,
Krystal K[redacted]
Dear Mr. N**,
Thank you for contacting PetSmart. We appreciate you reaching out to us, however, we do require additional information to address your concerns. We noticed the date of your incident was 10/8/2010, if you could include some specifics about the issue we would be happy to...
Dear Ms [redacted],
Thank you for contacting PetSmart regarding your gift card. I am sorry about your experience. In many states we do have to escheat the funds after a certain time frame of non-use. We would be happy to look into this for you, however we do need the gift card...
number. Please send that to us at your earliest convenience at [redacted] and we would be happy to assist you.
Sincerely,
Jessica
petsmart- I do not want another $250 gift card to replace it. I had already bought a second one to gift. I want credit rightfully put back on my debit card.
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation. While Bandfield does have locations in many of our stores, we are two...
seperate companies and we are unable to credit your wellness program.
Sincerely,Jessica
Dear Mr. [redacted]
thank you for your follow up message. I have reached out to our store to research. They have assured me that they have reached out to you to leave a message and have a gift card in store for you
sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience. Sincerely,Coral
Hi [redacted],The Assistant Store Leader has reached out to you and left a voicemail so you can set up a day and time that's more convenient for you so the store can process your refund.Thank you,Coral
After the store manager told me to hire an attorney for my complaint she did call back and offer me 300.00 in gift cards. I did accept but still do not feel satisfied with the resolution. I was told the Vets at PetSmart did look over all the paperwork and could not confirm it was at the fault of your store. However, your vets are not exotic vets therefore are not qualified to comment on the condition our little guy was in not to mention all the time I had to take off work all the care involved such as meds 2-3x a day and the emotional aspect for my daughter as well. Your associate is the one who told me how to take care of the dragon from food, bedding and lighting which were all wrong and did have something to do with the health of our little guy as well. Our vet is confident he was sick when we got him and progressed. I did call at the 7-8 week and was told that you only guarantee your animals for 6 weeks and I was out of luck. I know it may seem petty to you but I assure you as a consumer it is not. I do work for a world known retailer and the problem is I know what my company and I would do if an issue would arise. Customer satisfaction is the utmost important in a business and I really feel this has not been done.
Dear [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our Salon. Our store leadership team has notified me that they were able to reach out to you and provide resolution on this matter. We hope that Duke is feeling better!Sincerely,Coral
Dear Mr. [redacted]
Thank you for reaching out to PetSmart. I was sorry to hear about your in store experience. I have reached out to our store to ensure that they assist you with an exchange/return.
Sincerely
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your bearded dragon that you purchased from us. I have escalated this to our Store Leadership and Jeff, the Store Leader has informed me that he's called twice, once on February 2nd and again today (2/8), and left a...
message for you to return his call at your convenience. You can reach out to him at [redacted].Sincerely,Coral
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry for the inconvenience you experienced with our website. I escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further questions or concerns you may have.Sincerely,Coral
Hi [redacted],Our online team informed me that they provided you with a full refund on the blanket as well as 15% off your next online order if you decide to allow us the opportunity to serve the need of you and your pet in the future. If you have any questions on this, you can reach out to us directly at [redacted]9. We again apologize for the inconvenience this order has caused you. Sincerely,Coral
Dear [redacted],
Thank you for reaching out. I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls. We do feel bad that you believed us to be at fault and will send a $25 gift card for the...
Mr. M[redacted]
Our apologies that this incident has yet to be resolved. My DL (District Leader) will be contacting you, so that we may resolve this with you and your family.
Thank you
Dallas C[redacted]
I was contacted by the manager of my local Petsmart....
He apologized for the incident and honored the coupon value for the items. I have picked up the items from the store and received an apology from the associate that I spoke with on the date of the incident. The issue has been resolved to my satisfaction in reference to complaint ID [redacted].
Regards,
[redacted]
Dear Mr. B[redacted],
I want to start off by apologizing that your visit to our store was less than satisfactory. I want to assure you that the safety of every pet in our care is our first priority. I have spoken to my team and they assure me that [redacted] was not abused in any way while he was in...
our care. We are happy to look at reimbursement for any vet bill that you may have. I will need you to send me copies of any bills you have from [redacted]’s vet so that I can send them up to my customer care team for review. I am glad to see that we did offer you your money back for the bath service as well as the gentle leader and I hope that you and [redacted] will continue shopping with us in the future. Sorry again for your unsatisfactory visit to our salon.
Michael
[redacted]
Dear [redacted],
Thanks for reaching out. I am sorry you were unable to locate the 2.5 gallon tank in our stores. Unfortunately that tank is being discontinued and will only be available in limited stores as we sell through the product. I will be sure to share you comments with our...
buyer so they are aware.
Sincerely,
Jessica
Dear Ms. [redacted]
Thank you for contacting PetSmart. I was sorry to hear about the products you purchased. We will be sending you a refund for the product.
Sincerely,
Jessica
Dear Maryam,Thank you for reaching out and expressing your concern. We’re sorry to hear about your cat and your bad experience with PetSmart. The Store Leader at the [redacted], Virginia PetSmart will partner with [redacted] group to address your concern. The Store Leader will...
also be in touch with you within the next couple of days.
Sincerely,
Krystal K[redacted]
Dear Mr. N**,
Thank you for contacting PetSmart. We appreciate you reaching out to us, however, we do require additional information to address your concerns. We noticed the date of your incident was 10/8/2010, if you could include some specifics about the issue we would be happy to...
address.
Sincerely,
Jessica
Dear Ms [redacted],
Thank you for contacting PetSmart regarding your gift card. I am sorry about your experience. In many states we do have to escheat the funds after a certain time frame of non-use. We would be happy to look into this for you, however we do need the gift card...
number. Please send that to us at your earliest convenience at [redacted] and we would be happy to assist you.
Sincerely,
Jessica
petsmart- I do not want another $250 gift card to replace it. I had already bought a second one to gift. I want credit rightfully put back on my debit card.
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation. While Bandfield does have locations in many of our stores, we are two...
seperate companies and we are unable to credit your wellness program.
Sincerely,Jessica
Dear Mr. [redacted]
thank you for your follow up message. I have reached out to our store to research. They have assured me that they have reached out to you to leave a message and have a gift card in store for you
sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience. Sincerely,Coral
Hi [redacted],The Assistant Store Leader has reached out to you and left a voicemail so you can set up a day and time that's more convenient for you so the store can process your refund.Thank you,Coral
After the store manager told me to hire an attorney for my complaint she did call back and offer me 300.00 in gift cards. I did accept but still do not feel satisfied with the resolution. I was told the Vets at PetSmart did look over all the paperwork and could not confirm it was at the fault of your store. However, your vets are not exotic vets therefore are not qualified to comment on the condition our little guy was in not to mention all the time I had to take off work all the care involved such as meds 2-3x a day and the emotional aspect for my daughter as well. Your associate is the one who told me how to take care of the dragon from food, bedding and lighting which were all wrong and did have something to do with the health of our little guy as well. Our vet is confident he was sick when we got him and progressed. I did call at the 7-8 week and was told that you only guarantee your animals for 6 weeks and I was out of luck. I know it may seem petty to you but I assure you as a consumer it is not. I do work for a world known retailer and the problem is I know what my company and I would do if an issue would arise. Customer satisfaction is the utmost important in a business and I really feel this has not been done.
Dear [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our Salon. Our store leadership team has notified me that they were able to reach out to you and provide resolution on this matter. We hope that Duke is feeling better!Sincerely,Coral
Dear Mr. [redacted]
Thank you for reaching out to PetSmart. I was sorry to hear about your in store experience. I have reached out to our store to ensure that they assist you with an exchange/return.
Sincerely
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your bearded dragon that you purchased from us. I have escalated this to our Store Leadership and Jeff, the Store Leader has informed me that he's called twice, once on February 2nd and again today (2/8), and left a...
message for you to return his call at your convenience. You can reach out to him at [redacted].Sincerely,Coral
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry for the inconvenience you experienced with our website. I escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further questions or concerns you may have.Sincerely,Coral
Hi [redacted],Our online team informed me that they provided you with a full refund on the blanket as well as 15% off your next online order if you decide to allow us the opportunity to serve the need of you and your pet in the future. If you have any questions on this, you can reach out to us directly at [redacted]9. We again apologize for the inconvenience this order has caused you. Sincerely,Coral
Dear [redacted],
Thank you for reaching out. I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls. We do feel bad that you believed us to be at fault and will send a $25 gift card for the...
inconvenience.
Thank you
Jessica