I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **