We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
the worst customer service I have had in a long time!
by people who barely understand or speak English
yes the flight was cheaper but between the time spend and the extra much more expensive
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I had purchased a flight from MGA to SFO my scheduled flight was on 1/12/I called them because I needed to reschedule my flight to the 1/14/I was told I would have to pay them a cancelation fee of $but I will have a full credit for my original 1/12/flight of $for future flights anywhere, this is what the agent told me over the phoneI paid them the $I called them days ago to purchase a new flight, I was told I could only use the amount for the same flight from mga to sfo one way (exactly like the one I canceled)I told them, this is not what I was told when I called, I was misinformedI was referred to American Airlines (the airline for the canceled flight) they told me I would have to pay them an additional $penaltyNow I will be out $Had I been given the correct information, I would have never paid justfly*** anything and would have lost the ticket because I now have to pay $in cancelation feesI called justfly*** and I was told there
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
the worst customer service I have had in a long time!
by people who barely understand or speak English
yes the flight was cheaper but between the time spend and the extra much more expensive
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I had purchased a flight from MGA to SFO my scheduled flight was on 1/12/I called them because I needed to reschedule my flight to the 1/14/I was told I would have to pay them a cancelation fee of $but I will have a full credit for my original 1/12/flight of $for future flights anywhere, this is what the agent told me over the phoneI paid them the $I called them days ago to purchase a new flight, I was told I could only use the amount for the same flight from mga to sfo one way (exactly like the one I canceled)I told them, this is not what I was told when I called, I was misinformedI was referred to American Airlines (the airline for the canceled flight) they told me I would have to pay them an additional $penaltyNow I will be out $Had I been given the correct information, I would have never paid justfly*** anything and would have lost the ticket because I now have to pay $in cancelation feesI called justfly*** and I was told there
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time