This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones