I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor *** goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
Please see the description in the desired outcome below
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor *** goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try