On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha