I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I Booked a flight from Oklahoma City to Shiraz, Iran on April 18, I could not make that flight and had to change itJustFly charged me $to change my flight to December 16th I could not book the flight by myself through their website and they booked it for me on phoneI could see that my flight was confirmed when I checked the information through their websiteHowever, when I wanted to check in on December 16th the airline did not find my information on their passengers' listI called JustFly and was talking to their customer service for almost hoursAfter hours they told me that my flight was not issued and I can not fly on that day and I missed my flightOn the same same their support team apologized for what had happened and booked another flight for December 17th for meI went to the airport the next day again to take the plane but went through all those issues again and after talking to them for another 4-hours and missing my flight again, they told me
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I Booked a flight from Oklahoma City to Shiraz, Iran on April 18, I could not make that flight and had to change itJustFly charged me $to change my flight to December 16th I could not book the flight by myself through their website and they booked it for me on phoneI could see that my flight was confirmed when I checked the information through their websiteHowever, when I wanted to check in on December 16th the airline did not find my information on their passengers' listI called JustFly and was talking to their customer service for almost hoursAfter hours they told me that my flight was not issued and I can not fly on that day and I missed my flightOn the same same their support team apologized for what had happened and booked another flight for December 17th for meI went to the airport the next day again to take the plane but went through all those issues again and after talking to them for another 4-hours and missing my flight again, they told me
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been