The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12: