Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
DO NOT USE JUSTFLY.COM
I was booking flights for my sister and her boyfriend and found a $flight which I was amazed aboutIt is the easiest check out you only put in names and card info amd they give you the option to chose your seats if you want to pay extraI made sure I did not select any, did not take their cancellation insurance and whatever other things were on the side then it gives you a big BOOK NOW no price listed Then you look on the side once everything is processed and in a little square you will see that you basically paid doubleI was charged over $instead of the I was expecting
could not cancel on the website because it was withdrawing the money from my accountCalled and now I have to pay $75/per passenger to cancel!! Needless to say NO WAY I ever look at this website again and WILL NOT RECOMMEND!!!!
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O
Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
DO NOT USE JUSTFLY.COM
I was booking flights for my sister and her boyfriend and found a $flight which I was amazed aboutIt is the easiest check out you only put in names and card info amd they give you the option to chose your seats if you want to pay extraI made sure I did not select any, did not take their cancellation insurance and whatever other things were on the side then it gives you a big BOOK NOW no price listed Then you look on the side once everything is processed and in a little square you will see that you basically paid doubleI was charged over $instead of the I was expecting
could not cancel on the website because it was withdrawing the money from my accountCalled and now I have to pay $75/per passenger to cancel!! Needless to say NO WAY I ever look at this website again and WILL NOT RECOMMEND!!!!
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O