On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab