Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I contacted Justfly*** about a trip from Allentown, PA to Jacksonville, FL on Sept for a Nov 2-I made two reservations separately because I was unable to get the site to do more than one at a timeI called Justfly several times while using their website for clarification on what to doI was charged for two tickets for a total of $I called again because I wasn't able to add an year old child to the tickets I just purchasedI was told I would have to purchased another ticket for an adult for the accompanying minor but would not be able to cancel one reservation to rebookThat would mean I would have two tickets for one person or have to change the ticket for a $feeThis is the point of the complaintI asked to have both tickets cancelledI was told many times by the agent and a supervisor that the old policy of a hour cancellation window was no longer availableOnce a ticket was purchased, it was yours and could only be changed with a feeHOWEVER, on th
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I contacted Justfly*** about a trip from Allentown, PA to Jacksonville, FL on Sept for a Nov 2-I made two reservations separately because I was unable to get the site to do more than one at a timeI called Justfly several times while using their website for clarification on what to doI was charged for two tickets for a total of $I called again because I wasn't able to add an year old child to the tickets I just purchasedI was told I would have to purchased another ticket for an adult for the accompanying minor but would not be able to cancel one reservation to rebookThat would mean I would have two tickets for one person or have to change the ticket for a $feeThis is the point of the complaintI asked to have both tickets cancelledI was told many times by the agent and a supervisor that the old policy of a hour cancellation window was no longer availableOnce a ticket was purchased, it was yours and could only be changed with a feeHOWEVER, on th
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email