I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I would give it a negative , monthss into my reservations they up my charges by $
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for