I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
CAN I LEAVE less THAN STAR? These are crooks!!
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience