booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a