We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***