I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $