On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor *** goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
For the first time ever I used *** to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor *** goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
For the first time ever I used *** to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD