This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time