I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened