On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec