This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
Itinerary dates change without notice, and you will pay cancellation fees for no mistake you made!
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week