Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee, but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is [redacted]
I booked a flight with [redacted] and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I have used Justly [redacted] to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly [redacted] said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named [redacted] I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
The Custom Service at Justfly [redacted] have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number [redacted] My name is [redacted] I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company [redacted] ) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf [redacted] Justf [redacted] (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I contacted Justfly [redacted] to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly [redacted] and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly [redacted] and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked from justfly [redacted] and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my [redacted] address still NO replyFrom: Vanpatten, [redacted] *Sent: Thursday, March 30, 12:
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly [redacted] )However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take [redacted] ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take [redacted] againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly [redacted] at ( [redacted] My first contact with them was at approximately 702pm with an agent who identified himself as [redacted] ?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
JUSTFLY[redacted] is an UNWORTHY site to use The purpose of this review is to help others avoid the bad experience I had using JustFly[redacted] service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY[redacted] ever again
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced [redacted] cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.) I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Purchased plane tickets from [redacted] Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is [redacted]
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly[redacted] cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee, but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is [redacted]
I booked a flight with [redacted] and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I have used Justly [redacted] to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly [redacted] said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named [redacted] I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
The Custom Service at Justfly [redacted] have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number [redacted] My name is [redacted] I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company [redacted] ) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf [redacted] Justf [redacted] (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I contacted Justfly [redacted] to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly [redacted] and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly [redacted] and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked from justfly [redacted] and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my [redacted] address still NO replyFrom: Vanpatten, [redacted] *Sent: Thursday, March 30, 12:
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly [redacted] )However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take [redacted] ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take [redacted] againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly [redacted] at ( [redacted] My first contact with them was at approximately 702pm with an agent who identified himself as [redacted] ?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
JUSTFLY[redacted] is an UNWORTHY site to use The purpose of this review is to help others avoid the bad experience I had using JustFly[redacted] service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY[redacted] ever again
Terrible customer service, be warned! go to [redacted] , or any other reputable site
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced [redacted] cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.) I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Purchased plane tickets from [redacted] Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is [redacted]
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly[redacted] cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak