JUSTFLY[redacted] is an UNWORTHY site to use The purpose of this review is to help others avoid the bad experience I had using JustFly[redacted] service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY[redacted] ever again
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced [redacted] cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.) I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Purchased plane tickets from [redacted] Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is [redacted]
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly[redacted] cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly [redacted] sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly [redacted] or Spirit Airlines will refund our money because I didn’t catch justfly [redacted] mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
ABSOLUTELY TERRIBLE! NEVER USE! Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either [redacted] and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
To whom it may concern, My name is [redacted] and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly [redacted] and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
We purchased tree tickets from justfly [redacted] in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly [redacted] and ~$1,for Canadian AirIn fact, my husband booked from Expedia [redacted] for the same flight and he got full refund from the companywe wou
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct [redacted] ) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
Doing business with Justfly[redacted] has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine [redacted] scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
JustFly [redacted] advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly [redacted] website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
“Don’t Trust Justify” My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a [redacted] Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Last week I called justfly[redacted] to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of [redacted] or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly[redacted] again due to their poor customer service
Re: booking ref No [redacted] , and BA booking ref [redacted] , dates 15-September, 2017, [redacted] , Premium Economy class, Prof Shlomo Noy[redacted] is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly [redacted] staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
On January 13, 2017, I cancelled my reservation ( [redacted] ) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at [redacted] and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: [redacted]
JUSTFLY[redacted] is an UNWORTHY site to use The purpose of this review is to help others avoid the bad experience I had using JustFly[redacted] service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY[redacted] ever again
Terrible customer service, be warned! go to [redacted] , or any other reputable site
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced [redacted] cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.) I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Purchased plane tickets from [redacted] Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is [redacted]
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly[redacted] cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly [redacted] sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly [redacted] or Spirit Airlines will refund our money because I didn’t catch justfly [redacted] mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
ABSOLUTELY TERRIBLE! NEVER USE! Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either [redacted] and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
To whom it may concern, My name is [redacted] and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly [redacted] and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
We purchased tree tickets from justfly [redacted] in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly [redacted] and ~$1,for Canadian AirIn fact, my husband booked from Expedia [redacted] for the same flight and he got full refund from the companywe wou
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct [redacted] ) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
Doing business with Justfly[redacted] has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine [redacted] scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
JustFly [redacted] advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly [redacted] website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
“Don’t Trust Justify” My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a [redacted] Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Last week I called justfly[redacted] to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of [redacted] or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly[redacted] again due to their poor customer service
Re: booking ref No [redacted] , and BA booking ref [redacted] , dates 15-September, 2017, [redacted] , Premium Economy class, Prof Shlomo Noy[redacted] is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly [redacted] staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
On January 13, 2017, I cancelled my reservation ( [redacted] ) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at [redacted] and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: [redacted]