I booked a flight on Justfly [redacted] on December 12th, Two days later I got an e-mail from [redacted] Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly [redacted] about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly [redacted] would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket through [redacted] I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through [redacted] was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I accessed kayak [redacted] to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, [redacted] , who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
justfly [redacted] doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I purchased tix to Cancun in July 2017 and was strongly advised to buy trip insurance which I bought a few weeks later. Justfly pushes CSA insurance. When it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerous. I called Justfly and was told the insurance would couver the cancellation. All I had to do was pay JusyFly 600..00 fee which I did and the rep emailed me the CSA paperwork to fill out. He assured me they would repay my tickets and the 600.00 fee and Medical insurance I bought. Well, CSA denied my claim and I am out over 3000.00. JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseas. I believe I was misled, lied to and taken advantage of especially since I had to pay another 600.00 cancel fee. It was JustFly's dereliction and deceit in this whole process. When you call them they will do nothing as far as a refund but will sell you more tickets for a fee.
I booked an international flight with justfly [redacted] last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly [redacted] and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly [redacted] the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
My wife booked a ticket to Brazil with Justfly [redacted] back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly [redacted] said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
Hellio, I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to [redacted] in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
On 4-20-2018, I purchased two flight tickets online from JustFly [redacted] to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with [redacted] so they know that when they messed up with us for time and funds they have to pay it back something
I purchased 2 airline tickets back in June of 2016 and while traveling abroad the airline cancelled all international flights permanently and was left without a flight home. OK, paid $900 twice the price to get back home. Upon my return I contacted justfly for the refund. They said I would need to contact the airline. OK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $521.40 back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my card. It is now 2/21/2017 and the refund is still not on my card. I have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refund. I have worked at many financial institutions and the premise that a refund can take up to 8 weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to [redacted] on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly [redacted] is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain: - Make sure you are in the system: Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable: If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise: If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change) - Double check for any additional charges: When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service: Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
I got a email Wednesday August at 7:12am informing me to contact just [redacted] regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from [redacted] to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline [redacted] And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: [redacted] Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I purchased tickets with JustFly [redacted] and the day that I went to check in, I was told that my reservations were cancelled. As I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about it. I had to spend double the amount to be able to fly to my destination. I was put on standby for hours and was extremely infuriated. After the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amount. I am still furious and would love for something to be done about this.
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service
I booked a flight on Justfly [redacted] on December 12th, Two days later I got an e-mail from [redacted] Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly [redacted] about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly [redacted] would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket through [redacted] I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through [redacted] was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I accessed kayak [redacted] to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, [redacted] , who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
justfly [redacted] doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I purchased tix to Cancun in July 2017 and was strongly advised to buy trip insurance which I bought a few weeks later. Justfly pushes CSA insurance. When it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerous. I called Justfly and was told the insurance would couver the cancellation. All I had to do was pay JusyFly 600..00 fee which I did and the rep emailed me the CSA paperwork to fill out. He assured me they would repay my tickets and the 600.00 fee and Medical insurance I bought. Well, CSA denied my claim and I am out over 3000.00. JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseas. I believe I was misled, lied to and taken advantage of especially since I had to pay another 600.00 cancel fee. It was JustFly's dereliction and deceit in this whole process. When you call them they will do nothing as far as a refund but will sell you more tickets for a fee.
I booked an international flight with justfly [redacted] last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly [redacted] and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly [redacted] the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
My wife booked a ticket to Brazil with Justfly [redacted] back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly [redacted] said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
Hellio, I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to [redacted] in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
On 4-20-2018, I purchased two flight tickets online from JustFly [redacted] to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with [redacted] so they know that when they messed up with us for time and funds they have to pay it back something
I purchased 2 airline tickets back in June of 2016 and while traveling abroad the airline cancelled all international flights permanently and was left without a flight home. OK, paid $900 twice the price to get back home. Upon my return I contacted justfly for the refund. They said I would need to contact the airline. OK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $521.40 back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my card. It is now 2/21/2017 and the refund is still not on my card. I have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refund. I have worked at many financial institutions and the premise that a refund can take up to 8 weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to [redacted] on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly [redacted] is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain: - Make sure you are in the system: Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable: If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise: If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change) - Double check for any additional charges: When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service: Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
I got a email Wednesday August at 7:12am informing me to contact just [redacted] regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from [redacted] to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline [redacted] And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: [redacted] Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I purchased tickets with JustFly [redacted] and the day that I went to check in, I was told that my reservations were cancelled. As I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about it. I had to spend double the amount to be able to fly to my destination. I was put on standby for hours and was extremely infuriated. After the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amount. I am still furious and would love for something to be done about this.
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service