I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I purchased airline tickets through justfly and upon check-in I am told by the ticket agent that justfly did me tickets that do not include luggage. At no point did Justfly make clear that this was the case when I purchased the ticket. I was charged a total o% 800 + dollars at the airport for the round trip ticket.
DO NOT FLY WITH [redacted] THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is [redacted] , Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted [redacted] They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from [redacted] So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I ordered tickets from JUSTFLY [redacted] for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted [redacted] to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent [redacted] cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly [redacted] tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly [redacted] account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly [redacted] representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly [redacted] to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I purchased airline tickets through justfly and upon check-in I am told by the ticket agent that justfly did me tickets that do not include luggage. At no point did Justfly make clear that this was the case when I purchased the ticket. I was charged a total o% 800 + dollars at the airport for the round trip ticket.
DO NOT FLY WITH [redacted] THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is [redacted] , Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted [redacted] They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from [redacted] So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I ordered tickets from JUSTFLY [redacted] for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted [redacted] to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent [redacted] cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly [redacted] tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly [redacted] account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly [redacted] representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly [redacted] to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg