3/6/ "DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I reserved a flight for $234/person at [redacted] for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the [redacted] billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with [redacted] 's websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or [redacted] is wrong and I should be given the reduced priceHe seem
My in laws [redacted] ) purchased flights from Chicago to Australia through JustFly (booking [redacted] ) on Qantas Airlines (booking # [redacted] )since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through justfly [redacted] on April 20th, 2016. The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United Airlines. There were problems with the booking and it was cancelled through United Airlines. I received an email notification confirming this from justfly***. Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly [redacted] on April 21st, 2016. Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelled. I have since contacted justfly [redacted] via the only means they make publicly available, their customer service phone number ( [redacted] ), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seats. the only response after a
I was charge twice for my airline ticket. They told me that American Airlines were the ones who double charge me, to find out, that it was not the truth. They refuse to give me a refund. When you call them, they are very rude on the phone and scream at you, as if your were not the customer. Justfly.com need to stop with that practice.
BEST ADVISE I CAN GIVE: We've had almost identical problems with JustFly [redacted] Many of the complaint posts we've read are nearly identical to what we've experienced. [redacted]
I made a reservation to Travel to El Salvador number [redacted] I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl [redacted] twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I purchased two ticket from JustF [redacted] and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
We used Justfl [redacted] to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl [redacted] demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called [redacted] )I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
Hello – I would like to file a complaint against the online travel company Justfly***, which is a subsidiary of Momentum VenturesI believe the company deals in misleading practices, causing monetary harm to its customersHere is a description of the scenario I experienced when working with the companyI am based out of San Francisco, and I booked a multi-trip flight with Justfly [redacted] on January 23, that was meant to fly me from San Francisco, to Rome, then to Washington D.Cat a total cost of $(Appendix A)A change in schedule came up in April and I needed to adjust the flight to be a round trip between San Francisco and RomeThe customer service agent I spoke with informed me that they are unable to change the destination of the airports, so in order to implement this change, I would need to go on their site to cancel my booking for credit and rebook using my creditWhen I went to cancel my booking, the terms stated that it would be a $cancellation fee and that the
Hi, My name is [redacted] ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
My wife and I made a reservation for an international flight (business class) through justfly***. The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***. We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish Airlines. It been 4 days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve this. They said this every single day that they need approval from Turkish Airlines. We contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right away. When we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
Buyer beware, My wife and I purchased tickets in April for December flights through JustFly[redacted] We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since [redacted] filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly[redacted] would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly[redacted] regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly[redacted] and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly[redacted] there should be an option to rate JustFly[redacted] as -as they do not rate the I am required to input
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, ( [redacted] ) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly [redacted] customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
Justfly [redacted] severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airport. Justfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case). My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communication. More details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly [redacted] Due to airport issues in [redacted] missed one of my flights. I was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
3/6/ "DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I reserved a flight for $234/person at [redacted] for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the [redacted] billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with [redacted] 's websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or [redacted] is wrong and I should be given the reduced priceHe seem
My in laws [redacted] ) purchased flights from Chicago to Australia through JustFly (booking [redacted] ) on Qantas Airlines (booking # [redacted] )since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through justfly [redacted] on April 20th, 2016. The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United Airlines. There were problems with the booking and it was cancelled through United Airlines. I received an email notification confirming this from justfly***. Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly [redacted] on April 21st, 2016. Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelled. I have since contacted justfly [redacted] via the only means they make publicly available, their customer service phone number ( [redacted] ), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seats. the only response after a
I was charge twice for my airline ticket. They told me that American Airlines were the ones who double charge me, to find out, that it was not the truth. They refuse to give me a refund. When you call them, they are very rude on the phone and scream at you, as if your were not the customer. Justfly.com need to stop with that practice.
BEST ADVISE I CAN GIVE: We've had almost identical problems with JustFly [redacted] Many of the complaint posts we've read are nearly identical to what we've experienced. [redacted]
I made a reservation to Travel to El Salvador number [redacted] I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl [redacted] twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I purchased two ticket from JustF [redacted] and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
We used Justfl [redacted] to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl [redacted] demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called [redacted] )I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
Hello – I would like to file a complaint against the online travel company Justfly***, which is a subsidiary of Momentum VenturesI believe the company deals in misleading practices, causing monetary harm to its customersHere is a description of the scenario I experienced when working with the companyI am based out of San Francisco, and I booked a multi-trip flight with Justfly [redacted] on January 23, that was meant to fly me from San Francisco, to Rome, then to Washington D.Cat a total cost of $(Appendix A)A change in schedule came up in April and I needed to adjust the flight to be a round trip between San Francisco and RomeThe customer service agent I spoke with informed me that they are unable to change the destination of the airports, so in order to implement this change, I would need to go on their site to cancel my booking for credit and rebook using my creditWhen I went to cancel my booking, the terms stated that it would be a $cancellation fee and that the
Hi, My name is [redacted] ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
My wife and I made a reservation for an international flight (business class) through justfly***. The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***. We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish Airlines. It been 4 days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve this. They said this every single day that they need approval from Turkish Airlines. We contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right away. When we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
Buyer beware, My wife and I purchased tickets in April for December flights through JustFly[redacted] We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since [redacted] filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly[redacted] would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly[redacted] regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly[redacted] and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly[redacted] there should be an option to rate JustFly[redacted] as -as they do not rate the I am required to input
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, ( [redacted] ) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly [redacted] customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
Justfly [redacted] severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airport. Justfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case). My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communication. More details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly [redacted] Due to airport issues in [redacted] missed one of my flights. I was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!