Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to book. This is something that we have no control over as a travel agency. As stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at...
any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review.
There is no further action e can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary. There was only a very minor schedule change that occurred to your booking. A ten minute difference.
There is no...
further action we can provide on this booking, therefore we consider the file closed.
We apologize if there was an inconvenience caused with the initial email.
Best regards,
Customer Care Team
Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team
Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As we apologize for the delay in getting your first call and claim resolved in a timely manner, we have worked together with the aniline to get your tickets re-issued as requested.
Once again, your claim has been responded to and resolved as you have the tickets. We consider the file closed as there are no further actions that we can provide.
Best regards,
Customer Care Team
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17. I DID NOT receive any emails from their company though like the claim. This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years. It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want!
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN". I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all. I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird. Because of my anger and frustration over this entire mess, I refused to call them back. Maybe childish yes, but I just did not have the patience to deal with them further. Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize. Was that a coincidence I do not believe so. It was the right thing to do because that is what I was told on the phone by their representative. Something needs to change with JustFly’s business practice. The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere. Not about the owner, the address where they are located, absolutely nothing! Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again.
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”. Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened. I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future. Sincerely, [redacted]Sincerely, [redacted]
Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:I've requested a refund and have not received it.Sincerely,[redacted]
Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to book. This is something that we have no control over as a travel agency. As stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at...
any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review.
There is no further action e can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Lack of responsibility taken on the company's behalf. Train your agents better. Sincerely,Jannah [redacted]
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary. There was only a very minor schedule change that occurred to your booking. A ten minute difference.
There is no...
further action we can provide on this booking, therefore we consider the file closed.
We apologize if there was an inconvenience caused with the initial email.
Best regards,
Customer Care Team
Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team
Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As we apologize for the delay in getting your first call and claim resolved in a timely manner, we have worked together with the aniline to get your tickets re-issued as requested.
Once again, your claim has been responded to and resolved as you have the tickets. We consider the file closed as there are no further actions that we can provide.
Best regards,
Customer Care Team
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17. I DID NOT receive any emails from their company though like the claim. This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years. It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want!
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN". I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all. I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird. Because of my anger and frustration over this entire mess, I refused to call them back. Maybe childish yes, but I just did not have the patience to deal with them further. Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize. Was that a coincidence I do not believe so. It was the right thing to do because that is what I was told on the phone by their representative. Something needs to change with JustFly’s business practice. The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere. Not about the owner, the address where they are located, absolutely nothing! Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again.
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”. Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened. I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future. Sincerely, [redacted]Sincerely, [redacted]
I received a partial refund, the entire refund still needs to be processed.
Thanks