I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly [redacted] (Number [redacted] ) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16, I called [redacted] the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly [redacted] charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again [redacted] from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
I spoke with the airline (Copa Air) and was told to contact Justfly which I did. I ve been waiting for a response from Justfly [redacted] from a ticket I bought but could not use since my dad passed away and had to fly couple of days before expected. I spoke to justfly and sent paper work they requested including the Death Certificate and my Birth certificate intermediately and still no answer from them. I´ve been calling several times and still no response from them. I contacted them in advance so the ticket would not present a "no show" and somebody could use the seat.
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
My first and last experience working with Justfly[redacted] was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly[redacted] charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly[redacted] and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly[redacted] claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly[redacted] had had a problem with my credit card
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.
I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly [redacted] (Number [redacted] ) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16, I called [redacted] the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly [redacted] charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again [redacted] from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
I spoke with the airline (Copa Air) and was told to contact Justfly which I did. I ve been waiting for a response from Justfly [redacted] from a ticket I bought but could not use since my dad passed away and had to fly couple of days before expected. I spoke to justfly and sent paper work they requested including the Death Certificate and my Birth certificate intermediately and still no answer from them. I´ve been calling several times and still no response from them. I contacted them in advance so the ticket would not present a "no show" and somebody could use the seat.
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
My first and last experience working with Justfly[redacted] was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly[redacted] charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly[redacted] and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly[redacted] claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly[redacted] had had a problem with my credit card
see Attached documentClick here to Get the File - use the Password: [redacted] [redacted]
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $75 fee
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.