Couple of weeks after I book and payed for airline tickets with JustFly [redacted] I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly [redacted] Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly [redacted] After Many Phone Conversations JustFly [redacted] Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I would never buy my airline tickets justfly.com again They may have cheap prices but their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it It's a crooked company,and should be put out of business
My parents bought tickets through JustFly for [redacted] to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because [redacted] (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before [redacted] needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly[redacted] personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly [redacted] booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly [redacted] had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly [redacted] on June 4th to notify them of this sudden change in date for the returning flightB
Hellio, I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to [redacted] in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
justfly [redacted] doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I booked an international flight with justfly [redacted] last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly [redacted] and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly [redacted] the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to [redacted] on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly [redacted] is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with [redacted] so they know that when they messed up with us for time and funds they have to pay it back something
I purchased a ticket through [redacted] I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through [redacted] was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain: - Make sure you are in the system: Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable: If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise: If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change) - Double check for any additional charges: When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service: Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
On 4-20-2018, I purchased two flight tickets online from JustFly [redacted] to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I accessed kayak [redacted] to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, [redacted] , who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
My wife booked a ticket to Brazil with Justfly [redacted] back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly [redacted] said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
I purchased 2 airline tickets back in June of 2016 and while traveling abroad the airline cancelled all international flights permanently and was left without a flight home. OK, paid $900 twice the price to get back home. Upon my return I contacted justfly for the refund. They said I would need to contact the airline. OK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $521.40 back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my card. It is now 2/21/2017 and the refund is still not on my card. I have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refund. I have worked at many financial institutions and the premise that a refund can take up to 8 weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I purchased tix to Cancun in July 2017 and was strongly advised to buy trip insurance which I bought a few weeks later. Justfly pushes CSA insurance. When it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerous. I called Justfly and was told the insurance would couver the cancellation. All I had to do was pay JusyFly 600..00 fee which I did and the rep emailed me the CSA paperwork to fill out. He assured me they would repay my tickets and the 600.00 fee and Medical insurance I bought. Well, CSA denied my claim and I am out over 3000.00. JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseas. I believe I was misled, lied to and taken advantage of especially since I had to pay another 600.00 cancel fee. It was JustFly's dereliction and deceit in this whole process. When you call them they will do nothing as far as a refund but will sell you more tickets for a fee.
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service
Couple of weeks after I book and payed for airline tickets with JustFly [redacted] I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly [redacted] Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly [redacted] After Many Phone Conversations JustFly [redacted] Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I would never buy my airline tickets justfly.com again They may have cheap prices but their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it It's a crooked company,and should be put out of business
My parents bought tickets through JustFly for [redacted] to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because [redacted] (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before [redacted] needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly[redacted] personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly [redacted] booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly [redacted] had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly [redacted] on June 4th to notify them of this sudden change in date for the returning flightB
Hellio, I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to [redacted] in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
justfly [redacted] doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I booked an international flight with justfly [redacted] last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly [redacted] and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly [redacted] the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to [redacted] on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly [redacted] is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with [redacted] so they know that when they messed up with us for time and funds they have to pay it back something
I purchased a ticket through [redacted] I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through [redacted] was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain: - Make sure you are in the system: Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable: If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise: If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change) - Double check for any additional charges: When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service: Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
On 4-20-2018, I purchased two flight tickets online from JustFly [redacted] to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I accessed kayak [redacted] to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, [redacted] , who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
My wife booked a ticket to Brazil with Justfly [redacted] back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly [redacted] said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
I purchased 2 airline tickets back in June of 2016 and while traveling abroad the airline cancelled all international flights permanently and was left without a flight home. OK, paid $900 twice the price to get back home. Upon my return I contacted justfly for the refund. They said I would need to contact the airline. OK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $521.40 back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my card. It is now 2/21/2017 and the refund is still not on my card. I have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refund. I have worked at many financial institutions and the premise that a refund can take up to 8 weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I purchased tix to Cancun in July 2017 and was strongly advised to buy trip insurance which I bought a few weeks later. Justfly pushes CSA insurance. When it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerous. I called Justfly and was told the insurance would couver the cancellation. All I had to do was pay JusyFly 600..00 fee which I did and the rep emailed me the CSA paperwork to fill out. He assured me they would repay my tickets and the 600.00 fee and Medical insurance I bought. Well, CSA denied my claim and I am out over 3000.00. JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseas. I believe I was misled, lied to and taken advantage of especially since I had to pay another 600.00 cancel fee. It was JustFly's dereliction and deceit in this whole process. When you call them they will do nothing as far as a refund but will sell you more tickets for a fee.
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service