hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
Horrible Customer ServiceOnline website misguides you to another date of travel, so that you have to pay a fee to change your flight
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers