Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
just bought 3 tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, 2 of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $75 per person yes thats right $205 this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
I was redirected from a portal site and purchased tickets for international flights at Justfly. I live in the US, and my tickets are those for an airlines in the US. Thus, there was no reason for me to make this purchase in Canadian dollars. However, Justfly chose to do it in Canadian dollars, which I absolutely did not agree with. Purchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction fees. I had specifically chosen a purchase in the US dollars. But with Justfly’s purchase in Canadian dollars, I now need to pay extra $59.40. This does not make sense at all. Justfly charges you a handling fee of $16.95 for seat selections, which I was not aware of and am not happy about either. But I may have missed the fine prints. I wish Justfly was much clearer about that. Other extra fees are more of my concern. I am responsible for no more than what my receipt states. I needed to call Justfly a few times and spent so much time to solve t
Currently Hurricane Matthew has caused the governor to call for an evacuation of Miami. I had a flight booked for Friday. All events, reservations etc have been cancelled due to the hurricane. I called in to cancel the flight. All airlines have posted their flight advisory. Flights are being cancelled. The 1st agent said that no flights were being cancelled. This was a lie. She then placed me on hold. For 45 minutes, she had me hold for 5 at a time saying she was getting a supervisor. Finally, she got me a "supervisor". This lady placed me on hold for 20 minutes. Then told me that Miami was not being affected by the Hurricane. Which according to every News station in America is a lie. When I asked to speak to her supervisor over 50 times, she refused to allow me to speak to an agent. She then asked to place me on hold and hung up on me. I called back. A man answered the phone. I verified my information and asked to speak to a supervisor. He placed me on hold for 35 minutes. Then he tra
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
On 06/19/My wife and I booked two flight through the company JustFly [redacted] to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly [redacted] booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly [redacted] agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
The email I sent to JustFly explains my scenarioThis is what I sent to [redacted] today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, [redacted] .” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “ [redacted] ” kept implying that I keep my flight or risk feesHe
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, [redacted] , who handles the reviews for JustFly, won’t LET me post a bad review
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
just bought 3 tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, 2 of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $75 per person yes thats right $205 this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
I was redirected from a portal site and purchased tickets for international flights at Justfly. I live in the US, and my tickets are those for an airlines in the US. Thus, there was no reason for me to make this purchase in Canadian dollars. However, Justfly chose to do it in Canadian dollars, which I absolutely did not agree with. Purchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction fees. I had specifically chosen a purchase in the US dollars. But with Justfly’s purchase in Canadian dollars, I now need to pay extra $59.40. This does not make sense at all. Justfly charges you a handling fee of $16.95 for seat selections, which I was not aware of and am not happy about either. But I may have missed the fine prints. I wish Justfly was much clearer about that. Other extra fees are more of my concern. I am responsible for no more than what my receipt states. I needed to call Justfly a few times and spent so much time to solve t
Currently Hurricane Matthew has caused the governor to call for an evacuation of Miami. I had a flight booked for Friday. All events, reservations etc have been cancelled due to the hurricane. I called in to cancel the flight. All airlines have posted their flight advisory. Flights are being cancelled. The 1st agent said that no flights were being cancelled. This was a lie. She then placed me on hold. For 45 minutes, she had me hold for 5 at a time saying she was getting a supervisor. Finally, she got me a "supervisor". This lady placed me on hold for 20 minutes. Then told me that Miami was not being affected by the Hurricane. Which according to every News station in America is a lie. When I asked to speak to her supervisor over 50 times, she refused to allow me to speak to an agent. She then asked to place me on hold and hung up on me. I called back. A man answered the phone. I verified my information and asked to speak to a supervisor. He placed me on hold for 35 minutes. Then he tra
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
I was charged $change fee by Justfly (on top of the airline's $change fee), even though I worked directly with the airline to change my flightScam!
On 06/19/My wife and I booked two flight through the company JustFly [redacted] to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly [redacted] booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly [redacted] agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
The email I sent to JustFly explains my scenarioThis is what I sent to [redacted] today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, [redacted] .” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “ [redacted] ” kept implying that I keep my flight or risk feesHe
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, [redacted] , who handles the reviews for JustFly, won’t LET me post a bad review
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr