I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an it, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an i
t, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Horrible customer serviceInaccurate pricesBook a flight for x amount and they charge your card for an additional amount and blame the Airline
I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service