I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
My husband booked a flight through Justfly.*** and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
My husband booked a flight through Justfly.*** and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
Hidden fees with cancelling and changing flightsNo partial refunds availableThey are very dishonest about their cancellation policy
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money