My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
Justfly advertised an airline flight from Norfolk, Virginia leaving Sep 23, for $All indications showing they had thisThe first flight showed thisHowever, when it booked it had me on a flight leaving Sep Called immediately and they wanted $to cancel they then agreed to $advertisement and then expecting a fee for posting information
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
Justfly advertised an airline flight from Norfolk, Virginia leaving Sep 23, for $All indications showing they had thisThe first flight showed thisHowever, when it booked it had me on a flight leaving Sep Called immediately and they wanted $to cancel they then agreed to $advertisement and then expecting a fee for posting information
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful