I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
Justfly.*** overcharged my credit account They are fraudulent
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee