I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
This is the most irritating and unprofessional travel site I have ever come acrossI initially booked a flight to Germany to visit my parentsTen days before that flight, my father died and I tried to move my departure date up so that I could use that ticket to be with my mom and attend my dad's funeralThough I knew that plenty of flights were available, they couldn't offer me any one and instead suggested that I cancelFor a whopping Dollar airline cancellation fee and an additional company cancellation feeI told them about my father's death, and I was told that I needed to present his death certificate before they could even consider waiving those feesSince my dad had just died a few hours before, no certificate was availableI received the scanned certificate a few days later, sent it directly to Justfly--only to be told that nothing was receivedHours later on the phone, with half a dozen of agents to whom I had to explain the entire case again each time, they told me that my completely professional e-mail address wouldn't work and that I would have to resend the whole thing from a gmail accountFineThe certificate went throughMeanwhile, valuable time had passed and the deadline to cancel the flight (a minimum of hours) was drawing closerI called back about hours later to be told that the certificate was not enough, I had to send in proof of my family relationshipA birth certificate was requiredSince I am from Germany, mine is in German, but of course, they don't accept that because a company that deals with international customers all the time only accepts documents in English, notarizedI managed to translate the documents and found a notary public who could notarize the certificate and its translation, all of this six hours after I had to bury my dadI sent the whole pdf via the same gmail address that I had been advised to use a day beforeAnd the company claimed they did not receive anythingHad to resend, finally it went throughAfter that, I was put on hold for a long time only to be told that it will take to hours to review my requestI have hours to cancelIf I cancel now in order not to forfeit the entire amount, I will not be considered for a waiverIf I wait for the company to review the case, I will lose all the money because I am past the cancellation deadlineAnd all the agent can do is tell me to "calm down" and feed me some computer-generated **And put me on hold to talk to the "Helpdesk"So: they claim they can consider waiving fees in dire cases like death, then squander valuable time by not having their tech in place to accept e-mails form a variety of accounts/ servers; don't give you all the relevant information regarding the documents you need to send, further squandering time, and when time runs out, they don't allow you to cancel to at least save your refund and continue the application for a possible waiver if the claim has merit, as any reasonable airline would do (they give you up to days after the cancellation to submit your paperwork)Stay away from this company by all meansI will never ever book through them again and make sure to make it known to everyone to avoid this company like the plagueSince I fly a TON and so do my acquaintances, this will hopefully have some effect
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
This is the most irritating and unprofessional travel site I have ever come acrossI initially booked a flight to Germany to visit my parentsTen days before that flight, my father died and I tried to move my departure date up so that I could use that ticket to be with my mom and attend my dad's funeralThough I knew that plenty of flights were available, they couldn't offer me any one and instead suggested that I cancelFor a whopping Dollar airline cancellation fee and an additional company cancellation feeI told them about my father's death, and I was told that I needed to present his death certificate before they could even consider waiving those feesSince my dad had just died a few hours before, no certificate was availableI received the scanned certificate a few days later, sent it directly to Justfly--only to be told that nothing was receivedHours later on the phone, with half a dozen of agents to whom I had to explain the entire case again each time, they told me that my completely professional e-mail address wouldn't work and that I would have to resend the whole thing from a gmail accountFineThe certificate went throughMeanwhile, valuable time had passed and the deadline to cancel the flight (a minimum of hours) was drawing closerI called back about hours later to be told that the certificate was not enough, I had to send in proof of my family relationshipA birth certificate was requiredSince I am from Germany, mine is in German, but of course, they don't accept that because a company that deals with international customers all the time only accepts documents in English, notarizedI managed to translate the documents and found a notary public who could notarize the certificate and its translation, all of this six hours after I had to bury my dadI sent the whole pdf via the same gmail address that I had been advised to use a day beforeAnd the company claimed they did not receive anythingHad to resend, finally it went throughAfter that, I was put on hold for a long time only to be told that it will take to hours to review my requestI have hours to cancelIf I cancel now in order not to forfeit the entire amount, I will not be considered for a waiverIf I wait for the company to review the case, I will lose all the money because I am past the cancellation deadlineAnd all the agent can do is tell me to "calm down" and feed me some computer-generated **And put me on hold to talk to the "Helpdesk"So: they claim they can consider waiving fees in dire cases like death, then squander valuable time by not having their tech in place to accept e-mails form a variety of accounts/ servers; don't give you all the relevant information regarding the documents you need to send, further squandering time, and when time runs out, they don't allow you to cancel to at least save your refund and continue the application for a possible waiver if the claim has merit, as any reasonable airline would do (they give you up to days after the cancellation to submit your paperwork)Stay away from this company by all meansI will never ever book through them again and make sure to make it known to everyone to avoid this company like the plagueSince I fly a TON and so do my acquaintances, this will hopefully have some effect
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident