Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all