WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
Horrible customer serviceInaccurate pricesBook a flight for x amount and they charge your card for an additional amount and blame the Airline
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer