First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over