The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an it, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an i
t, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!