I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
I had called to cancel my flight over a month in advance of my trip to Utah in Feb and was told I could not geta refund or use the ticket for another flightWhen I asked to speak with a supervisor I Told by the customer services that they will tell you the same thingI had to cancel because my daughter moved back to NH so I would waste a flight to Salt Lake City to see herThe customer service rep did not seem to care about my situation either
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!