Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
I cancelled my flight with justfly last year and I have been trying to use my travel credit which was given by the agent but they are telling me a different story now saying I can not use it
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
I cancelled my flight with justfly last year and I have been trying to use my travel credit which was given by the agent but they are telling me a different story now saying I can not use it
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,