terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at *** *** *** on June 13,and to graduate Nursing in *** ***, he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with*** BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
I needed to make a last minute change to my flightThe only change JustFly could offer was for a ticket week later than my original departure, even though tickets were available from the airline directly for a flight later that dayJustFly refused to help me alter my flight to those tickets at any cost, and told me I needed to work with the airline directly at the airport; at the airport, Quantas airlines refused to help me because they said all changes needed to be made through JustFlyI was on the phone with JustFly for hoursEvery time I called, they made me go through the same minute screening questions with a new customer service agentThe customer service agents were rigid and unhelpful
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at *** *** *** on June 13,and to graduate Nursing in *** ***, he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with*** BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!